What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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David B.
26 Aug 2025
Verified review
Collected and verified by Verified Reviews
Excellent responsiveness from the company Cristel for tracking my order, even during the holidays.

Réactivité excellente de la société Cristel pour le suivi de ma commande même en période de vacances.
Experience from: 19 Aug 2025
Originally published on cristel.com (fr)
Claire P.
15 Aug 2025
Verified review
Collected and verified by Verified Reviews
Everything is perfect

Tout est parfait
Experience from: 16 Jul 2025
Originally published on cristel.com (fr)
Victoria M.
6 Aug 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 23 Jul 2025
Originally published on cristel.com (fr)
Amelie T.
1 Aug 2025
Verified review
Collected and verified by Verified Reviews
Very intuitive site.

Site très intuitif.
Experience from: 21 Jul 2025
Originally published on cristel.com (fr)
Pascal henri S.
1 Aug 2025
Verified review
Collected and verified by Verified Reviews
Explanatory website

Site explicatif
Experience from: 24 Jul 2025
Originally published on cristel.com (fr)
Emilienne D.
31 Jul 2025
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Easy

Facile
Experience from: 22 Jul 2025
Originally published on cristel.com (fr)
Andre O.
31 Jul 2025
Verified review
Collected and verified by Verified Reviews
Easy order

Commande facile
Experience from: 24 Jul 2025
Originally published on cristel.com (fr)
David B.
31 Jul 2025
Verified review
Collected and verified by Verified Reviews
Simple order, the information on the site is clear (especially the dimensions which were very useful to make sure the product would fit in my oven). Navigation could be improved a bit (sometimes clicking on product images or product names does not open a new page).

Commande simple, les infos sur le site sont claires (notamment les dimensions qui étaient bien utiles pour m'assurer que le produit va rentrer dans mon four). La navigation peut être un peu améliorée (parfois cliquer sur les images produit ou les noms des produits n'ouvre pas de nouvelle page).
Experience from: 10 Jul 2025
Originally published on cristel.com (fr)
Melin M.
31 Jul 2025
Verified review
Collected and verified by Verified Reviews
Very good. Very good after-sales service too. Very fast shipping. Perfect

Très bien. Très bon service après vente également. Envoie Très rapide. Parfait
Experience from: 24 Jul 2025
Originally published on cristel.com (fr)
Annick C.
29 Jul 2025
Verified review
Collected and verified by Verified Reviews
Order received quickly and package well-kept

reception de la commande rapidement et colis bien tenu
Experience from: 21 Jul 2025
Originally published on cristel.com (fr)
Michel V.
29 Jul 2025
Verified review
Collected and verified by Verified Reviews
Very responsive

Tres reactif
Experience from: 22 Jul 2025
Originally published on cristel.com (fr)
Audrey V.
28 Jul 2025
Verified review
Collected and verified by Verified Reviews
Always perfect.

Toujours parfait.
Experience from: 17 Jul 2025
Originally published on cristel.com (fr)
Joelle A.
28 Jul 2025
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Satisfactory website

Site satisfaisant
Experience from: 21 Jul 2025
Originally published on cristel.com (fr)
Urminda L.
28 Jul 2025
Verified review
Collected and verified by Verified Reviews
Very attractive and pleasant to navigate the site.

Très attrayant er agréable de naviguer sur le site.
Experience from: 17 Jul 2025
Originally published on cristel.com (fr)
Sylvain G.
28 Jul 2025
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An easy site

Un site facile
Experience from: 17 Jul 2025
Originally published on cristel.com (fr)
Pascal R.
28 Jul 2025
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Collected and verified by Verified Reviews
Good equipment, but restocking takes too long.

Bon matériel, mais réapprovisionnement du stock Trop long.
Experience from: 17 Jul 2025
Originally published on cristel.com (fr)
Danièle M.
27 Jul 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 16 Jul 2025
Originally published on cristel.com (fr)
Garance D.
27 Jul 2025
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Collected and verified by Verified Reviews
I already have all my pots and pans from Cristel. Now that my children are moving out, it makes sense for them to continue cooking with Cristel.

J'ai déjà toutes mes casseroles de chez Cristel. Maintenant que mes enfants s'installent autant qu'ils continuent a cuisiner avec des Cristel.
Experience from: 16 Jul 2025
Originally published on cristel.com (fr)
Amelie E.
26 Jul 2025
Verified review
Collected and verified by Verified Reviews
Very good quality, packaging was also very neat

Très belle qualité, emballage très propre également
Experience from: 15 Jul 2025
Originally published on cristel.com (fr)
Nathalie L.
25 Jul 2025
Verified review
Collected and verified by Verified Reviews
Excellent product, arrived very quickly and very well packaged.

Excellent produit, arrivé très vite et très bien emballé.
Experience from: 18 Jul 2025
Originally published on cristel.com (fr)