What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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L. A.
28 Sept 2025
Verified review
Collected and verified by Verified Reviews
Perfect, quality is there! Fast and careful shipping

Parfait, qualité au rdv ! Envoi rapide et soigné
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Catherine C.
28 Sept 2025
Verified review
Collected and verified by Verified Reviews
Very fast delivery

Livraison très rapide
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Jean M.
27 Sept 2025
Verified review
Collected and verified by Verified Reviews
Easy ordering, deadlines met, delivery without any problems

Commande facile, délais respectés, livraison sans problème
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Sylvie S.
26 Sept 2025
Verified review
Collected and verified by Verified Reviews
Order received quickly. Sauté pan tested and it's perfect

Commande reçue rapidement. Sauteuse testée et c'est parfait
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Audrey V.
24 Sept 2025
Verified review
Collected and verified by Verified Reviews
Nickel

Nickel
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Laurent S.
24 Sept 2025
Verified review
Collected and verified by Verified Reviews
Order, impeccable delivery

Commande ,livraison impeccable
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Elyane R.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Apart from having to wait a while, everything went well, and my children are very happy.

A part le fait d'avoir dû attendre un certain temps, tout s'est bien passé, et mes enfants sont très contents.
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Hervé R.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Good but could be improved

bien mais perfectible
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Sylvie C.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Nothing to say, fast delivery, even if there was a bit of confusion placing my order, but I managed it anyway.

Rien à en dire livraison rapide si un peu de cafouillage pour faire ma commande mais j'ai réussi quand même
Experience from: 12 Sept 2025
Originally published on cristel.com (fr)
Dominique T.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Very good quality pan! It delivers on its promises as long as you follow the recommended usage instructions. Delighted!

Poêle de très bonne qualité ! Qui remplit ses engagements a condition de respecter les consignes d'utilisation préconisées. Ravie !!!
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Oriane B.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Great

Super
Experience from: 10 Sept 2025
Originally published on cristel.com (fr)
Lydie P.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Very well packaged 👍

Très bien emballé 👍
Experience from: 11 Sept 2025
Originally published on cristel.com (fr)
Claude M.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Responsiveness, friendliness

Réactivité,amabilité
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Eve B.
23 Sept 2025
Verified review
Collected and verified by Verified Reviews
Ok ok

Okok
Experience from: 16 Sept 2025
Originally published on cristel.com (fr)
Jacques K.
22 Sept 2025
Verified review
Collected and verified by Verified Reviews
Order registered and processed immediately. Very fast delivery in neat packaging: it's perfect!

Commande enregistrée et traitée immédiatement. Livraison très rapide dans un emballage soigné : c’est parfait !
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Yves M.
22 Sept 2025
Verified review
Collected and verified by Verified Reviews
The site is fine, but I think it could be even more intuitive.

Le site est correct, mais je pense qu'il pourrait etre encore plus intuitif...
Experience from: 15 Sept 2025
Originally published on cristel.com (fr)
Sabine S.
21 Sept 2025
Verified review
Collected and verified by Verified Reviews
It's easy to find what you're looking for

On trouve facilement ce que l’on cherche
Experience from: 10 Sept 2025
Originally published on cristel.com (fr)
Guillaume A.
20 Sept 2025
Verified review
Collected and verified by Verified Reviews
Fast and efficient order processing. Very protective and suitable packaging.

Traitement rapide et efficace de la commande. Emballage très protecteur et adapté.
Experience from: 12 Sept 2025
Originally published on cristel.com (fr)
Jocelyne C.
20 Sept 2025
Verified review
Collected and verified by Verified Reviews
Everything went well.

Tout s'est bien passé.
Experience from: 12 Sept 2025
Originally published on cristel.com (fr)
R. P.
19 Sept 2025
Verified review
Collected and verified by Verified Reviews
High-quality product. Perfect delivery. Speed. The only disappointment, and not a minor one, is that the scale stamped "Cristel France" is made in China! Are there no scale manufacturers in France, or in Europe?

Produit de haute qualité. Livraison parfaite. Rapidité. Seule déception, et non des moindre, la balance estampillée "Cristel France" est fabriquée en Chine !!! N'y a t il pas de fabricants de balance en France, ou en Europe ?
Experience from: 12 Sept 2025
Originally published on cristel.com (fr)