What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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Sophie P.
31 Oct 2025
Verified review
Collected and verified by Verified Reviews
Well-built site

Site bien construit
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Laura D.
26 Oct 2025
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Collected and verified by Verified Reviews
Great

Super
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)
Miguel A.
26 Oct 2025
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Collected and verified by Verified Reviews
I like the products offered, especially the pro range as well as the advice given.

J aime les produits proposés ,plus particulièrement la gamme pro ainsi que les conseils prodigués.
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Nicolas G.
26 Oct 2025
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Collected and verified by Verified Reviews
Express delivery in 48 hours, impeccable service. Easy-to-use website

Livraison express en 48h service irréprochable. Site facile d utilisation
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)
Jacques B.
26 Oct 2025
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Great, meets my expectations. Very professional.

Super, correspond à mes attentes. Très professionnel.
Experience from: 17 Oct 2025
Originally published on cristel.com (fr)
Thibaut R.
26 Oct 2025
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High quality, fast, efficient, and French

De qualité, rapide, efficace et français
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)
Valerie F.
26 Oct 2025
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Fast delivery, product arrived in good condition, well packaged.

Livraison rapide, produit livré en bon état, bien emballé.
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)
Gilles P.
26 Oct 2025
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Site providing the maximum amount of information to be able to proceed with the purchase with complete confidence

Site donnant le maximum d'informations afin de pouvoir procéder à l'achat en toute confiance
Experience from: 16 Oct 2025
Originally published on cristel.com (fr)
Pierre M.
26 Oct 2025
Verified review
Collected and verified by Verified Reviews
Site, delivery and products very good

Site, livraison et produits très bien
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)
Robert G.
26 Oct 2025
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Collected and verified by Verified Reviews
Ergonomic site, well-designed, easy to use, some references missing

Site ergonomique, bien conçu facile d'urilisation, quelques références manquante
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Christian J.
26 Oct 2025
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Collected and verified by Verified Reviews
Regrets that the product is not specified as made in France or not. Valid remark for all primary products, except for less important accessories.

REGRETTE QUE LE PRODUIT NE SOIT PAS PRECISE FABRIQIUE EN FRANCE OU PAS . REMARQUE VALABLE POUR TOUS LES PRODUITS PREMIERS, SAUF LES ACCESSOIRES MOINS IMPORTANTS .
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Lori M.
26 Oct 2025
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Collected and verified by Verified Reviews
Very good.

Très bien.
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Jean-Pierre C.
26 Oct 2025
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Complicated to find your way around

Compliqué à s'y retrouver
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Aurélie S.
26 Oct 2025
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Simple and effective

Simple et efficace
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Erik D.
26 Oct 2025
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Impeccable quality as expected from the brand.

Qualité irréprochable comme attendu de la marque.
Experience from: 6 Oct 2025
Originally published on cristel.com (fr)
Severine F.
26 Oct 2025
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Collected and verified by Verified Reviews
Ultra-fast delivery of excellent quality French products!

Livraison ultra rapide de produits français d'excellente qualité!
Experience from: 28 Aug 2025
Originally published on cristel.com (fr)
Nadine A.
26 Oct 2025
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Collected and verified by Verified Reviews
Excellent, easy to navigate, to place an order

Excellent, facilité de navigation, d'effectuer une commande
Experience from: 7 Oct 2025
Originally published on cristel.com (fr)
Gaelle C.
26 Oct 2025
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Collected and verified by Verified Reviews
Excellent quality products!

Produits d’excellente qualité !
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Jeremi C.
26 Oct 2025
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The ergonomics could be improved, especially the product filters. But otherwise, not bad.

L’ergonomie peut être améliorée, notamment les filtres de produit. Mais sinon pas mal.
Experience from: 10 Oct 2025
Originally published on cristel.com (fr)
Cillian L.
26 Oct 2025
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Collected and verified by Verified Reviews
Easy to use, good information

Facile à utiliser, bon renseignement
Experience from: 10 Oct 2025
Originally published on cristel.com (fr)