What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Philippe L.
6 Nov 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Maurice B.
6 Nov 2025
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Collected and verified by Verified Reviews
Fast shipping

expedition rapide
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Christophe C.
6 Nov 2025
Verified review
Collected and verified by Verified Reviews
Ordering on the website was very easy, delivery time was remarkable. Order placed Monday evening and package received Wednesday morning.

Commande sur le site très facile, délai de livraison remarquable. Commande passée le lundi soir et réception du colis le mercredi matin.
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
Christian J.
6 Nov 2025
Verified review
Collected and verified by Verified Reviews
I JUST REGRET THE LACK OF CLARITY ON THE ORDER OF ACCESSORIES, IN THIS CASE THE MUTINE HANDLES. WHEN I ORDERED THEM, I THOUGHT I WOULD RECEIVE TWO. BUT I PROBABLY READ IT WRONG. FOR ME, THE LOGIC WAS THAT SINCE THE PANS HAVE TWO HANDLES, THE BAKELITE HANDLES WERE AUTOMATICALLY SOLD IN PAIRS! TOO BAD FOR ME, MY LOGIC WASN'T THE RIGHT ONE. IT MISLED ME AND MY READING OF THE PRODUCT WAS FALSE. NO HARD FEELINGS, I'LL READ MORE SLOWLY NEXT TIME!

JE REGRETTE JUSTE LE MANQUE DE CLARTE SUR LA COMMANDE D'ACCESSOIRES EN L'OCCURENCE DES POIGNEES MUTINE...QUAND JE LES AIES COMMANDEES JE PENSAI EN RECEVOIR DEUX ...MAIS J'AI MAL LU SANS DOUTE .IL FAUT DIRE POUR MOI QUE LES CASSEROLES AYANT DEUX POIGNEES LA LOGIQUE ETAIT QUE SYSTEMATIQUEMENT LES POIGNEES BAKELITES ETAIENT VENDUES PAR PAIRES ! ....TANT PIS POUR MOI MA LOGIQUE N'ETAIT PAS LA BONNE ...ELLE M'A INDUIT EN ERREUR ET MA LECTURE SUR LE PRODUIT EN A ETE FAUSSE...SANS RANCUNE JE LIRAI PLUS LENTEMENT LA PROCHAINE FOIS !!!
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)
Olivier L.
6 Nov 2025
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Collected and verified by Verified Reviews
Simple and clear

Simple et clair
Experience from: 23 Oct 2025
Originally published on cristel.com (fr)
Christelle F.
5 Nov 2025
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Collected and verified by Verified Reviews
Very practical and complete for making the right choice

Très pratique et complet pour faire le bon choix
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Rachel T.
5 Nov 2025
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Collected and verified by Verified Reviews
I quickly found what I was looking for.

J'ai trouvé rapidement ce que je voulais.
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Adrien P.
5 Nov 2025
Verified review
Collected and verified by Verified Reviews
The selection filters jump every time you go back to the previous page after viewing a product page. And surprisingly less practical on computer than on mobile (scrolling differs between page sections, which is not intuitive)

Les filtres de sélection sautent à chaque fois qu’on revient sur la page précédente après avoir consulté une page produit. Et étonnamment moins pratique sur ordinateur que sur portable (défilement différencié selon les sections de page peu intuitif)
Experience from: 16 Oct 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to share your feedback. We have noted your comments regarding filter management and desktop ergonomics. Our teams are currently working on navigation improvements to make product browsing smoother and more intuitive, both on mobile and desktop. Thank you again for your constructive feedback — it helps us improve our site for a better user experience. Sincerely. The cristel.com team
Jean T.
1 Nov 2025
Verified review
Collected and verified by Verified Reviews
Difficult distinction between coated and uncoated products, especially in the care instructions.

distinction difficile entre les produits revêtus ou non, surtout dans la notice d'entretien.
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
Patricia S.
1 Nov 2025
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Collected and verified by Verified Reviews
Good website

Bon site
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
E. C.
1 Nov 2025
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Collected and verified by Verified Reviews
Good, but try to provide a different recipient than the account holder, which could allow for gifting. And why not gift cards?

Bien, mais essayez de prévoir un destinataire différent de celui du titulaire du compte, ce qui peut permettre de faire un cadeau. Et pourquoi pas des cartes cadeaux ?
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
Nicolas M.
1 Nov 2025
Verified review
Collected and verified by Verified Reviews
Very effective, fast delivery, very good quality material

Très efficace, livraison rapide, très bonne qualité de matériel
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)
Roland G.
1 Nov 2025
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Collected and verified by Verified Reviews
You cannot call them.

on ne peut pas leur téléphoner.
Experience from: 13 Oct 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, We are sorry that you are unable to reach us. We are receiving a lot of calls at the moment, but please do not hesitate to call again, we remain available. Sincerely, The cristel.com team

Reply from Roland G.

All your answers are banal. My pan is very good.

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Carine G.
1 Nov 2025
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 17 Oct 2025
Originally published on cristel.com (fr)
Jérôme R.
1 Nov 2025
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Collected and verified by Verified Reviews
A comparison of the ranges in a table is missing to better understand the differences (Mutine, Strate.)

Manque un comparatif des gammes en tableau pour bien comprendre les différences (Mutine, Strate...)
Experience from: 16 Oct 2025
Originally published on cristel.com (fr)
Luc D.
1 Nov 2025
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Collected and verified by Verified Reviews
Everything was perfect Website easy to use Delivery within the announced deadlines Merchandise well packaged

Tout a été parfait Site web simple à utiliser Livraison dans les délais annoncés Marchandise bien emballé
Experience from: 14 Oct 2025
Originally published on cristel.com (fr)
Josette G.
1 Nov 2025
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Collected and verified by Verified Reviews
Very easy!.

Très facile !...
Experience from: 17 Oct 2025
Originally published on cristel.com (fr)
Frédéric D.
31 Oct 2025
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Collected and verified by Verified Reviews
The item delivered was damaged despite its transparent packaging which protects the cutting line. I did not return the item due to lack of time. Disappointed!

L’article livré à reçu un choc malgré son emballage transparent qui protège le ligne de coupe. Je ne vous ai pas renvoyé l’article par manque de temps. Déçu !
Experience from: 14 Oct 2025
Originally published on cristel.com (fr)
Patrick O.
31 Oct 2025
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Collected and verified by Verified Reviews
Practical and clear

Pratique et clair
Experience from: 17 Oct 2025
Originally published on cristel.com (fr)
Andréa G.
31 Oct 2025
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Collected and verified by Verified Reviews
Very easy to navigate the site.

Très facile de naviguer sur le site.
Experience from: 15 Oct 2025
Originally published on cristel.com (fr)