What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

594 reviews mention delivery, with 89% positive feedback.

"Super Qualität und schnelle Kaufabwicklung"

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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Ludovic T.
9 Nov 2025
Verified review
Collected and verified by Verified Reviews
Fast and very careful shipping. I highly recommend

Envoi rapide et très soigné. Je recommande vivement
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Myléne B.
9 Nov 2025
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......

......
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Catherine N.
9 Nov 2025
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Gislaine L.
9 Nov 2025
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A bit expensive for small and medium budgets. But you have to set priorities. For me, health is one of them.

un peu cher pour les petits et moyens budgets... mais il faut établir des priorités. Pour moi la santé en est une.
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Alain E.
9 Nov 2025
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Good

Bien
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Jean C.
9 Nov 2025
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Collected and verified by Verified Reviews
Fast service even after stockouts. Courteous customer service appreciated.

Service rapide même après rupture de stock. Courtoisie du service clients appréciée.
Experience from: 28 Oct 2025
Originally published on cristel.com (fr)
Marguerite O.
9 Nov 2025
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Everything perfect

Tout parfait
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
F. S.
9 Nov 2025
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Speedy delivery, perfect

Rapidité pour la livraison parfaite
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Monique P.
9 Nov 2025
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Everything you mention is satisfactory

Tout ce que vous mentionnez est satisfaisant
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Bertrand L.
9 Nov 2025
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Pan easy to find and product description well done.

Poêle facile à trouver et description du produit bien faite.
Experience from: 27 Oct 2025
Originally published on cristel.com (fr)
Franck D.
9 Nov 2025
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Always quality products

Tjrs des produits de qualité
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Marie-France C.
6 Nov 2025
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No problem ordering from the site, very fast delivery and the quality of my product is great

pas de problème pour commander sur le site ,livraison très rapide et la qualité de mon produit super
Experience from: 24 Oct 2025
Originally published on cristel.com (fr)
Franck U.
6 Nov 2025
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Fast shipping and quality product

Envoi rapide et produit de qualité
Experience from: 24 Oct 2025
Originally published on cristel.com (fr)
Maud P.
6 Nov 2025
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Collected and verified by Verified Reviews
super fast, perfect!

super rapide, parfait!
Experience from: 23 Oct 2025
Originally published on cristel.com (fr)
Luc et martine D.
6 Nov 2025
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Very good

Très bien
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)
Christel A.
6 Nov 2025
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The products are great!

Les produits sont top!!!
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)
Thierry H.
6 Nov 2025
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Simple and easy site to complete the order validation

Site simple et facile pour aboutir à la validation de la commande
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
Clément N.
6 Nov 2025
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Collected and verified by Verified Reviews
The wok did not come with a lid, even though it was pictured with one on the website. Very disappointed as the wok cost €240!

Il n’y avais pas le couvercle sur le Wok alors qu’il est en photo avec sur le site. Très déçus car il Wok coûté 240€ !
Experience from: 21 Oct 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to share your review. We are sorry that the product presentation may have caused confusion. Regarding the wok, we confirm that the lid is not included, as indicated in the product description on our site. Photos may sometimes show accessories (such as lids or handles) for illustrative purposes. Sincerely. The cristel.com team
Maurice B.
6 Nov 2025
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Collected and verified by Verified Reviews
Fast shipping

expedition rapide
Experience from: 22 Oct 2025
Originally published on cristel.com (fr)
Anne B.
6 Nov 2025
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Superior quality products. Well-organized site, product details with dimensions and photos. Fast delivery. No need to go through other sites.

Produits de qualité supérieure. Site bien organisé, détail des produits avec dimensions et photos. Livraison rapide. Inutile de passer par d’autres sites.
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)