What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Francois-Denis G.
25 Nov 2025
Verified review
Collected and verified by Verified Reviews
Speed of delivery

Rapidité de livraison
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Julie M.
25 Nov 2025
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Collected and verified by Verified Reviews
Fast and problem-free delivery

Livraison rapide et sans problème
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Patrice H.
25 Nov 2025
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Collected and verified by Verified Reviews
The diameter dimensions of the pans often cause confusion. A clearer diagram of what serves as the diameter reference would be desirable.

La dimension des diamètres des poêles, prête souvent à confusion. Un schéma plus clair de ce qui sert de référence au diamètre serait souhaitable
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Solange M.
25 Nov 2025
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Collected and verified by Verified Reviews
improve site search

améliorer la recherche sur le site
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Valentin P.
25 Nov 2025
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Reliable, fast, and high-quality.

fiable rapide et qualitatif
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Motahareh M.
25 Nov 2025
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Collected and verified by Verified Reviews
Very interesting

Très intéressant
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Sylvie C.
25 Nov 2025
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Easy ordering, reliable delivery information

Commande facile, informations fiables sur la livraison
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Alain H.
25 Nov 2025
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Collected and verified by Verified Reviews
Hello, ordering was a bit of a hassle. Why open an account? And another password. Having a billing and shipping address doesn't make things easier. I was notified of the delivery day but not the recipient. Sincerely

Bonjour La commande c'est un peu galère . Pourquoi ouvrir un compte ? Et encore un mot de passe . Le fait d'avoir une adresse de facturation et une de livraison ne facilite pas les choses J'ai été averti du jour de la livraison mais pas celui qui le reçoit Sincères Salutations
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Philippe A.
25 Nov 2025
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Collected and verified by Verified Reviews
This is aesthetic and quality equipment.

C'est du matériel esthétique et de qualité.
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Nathalie B.
25 Nov 2025
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Excellent product

Excellent produit
Experience from: 12 Nov 2025
Originally published on cristel.com (fr)
Adrien G.
25 Nov 2025
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Very satisfied

Très satisfait
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Thomas M.
25 Nov 2025
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Easy search

Recherche facile
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Marie D.
25 Nov 2025
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Collected and verified by Verified Reviews
Surely very good material but quite expensive.

Sûrement très bon matériel mais assez onéreux.
Experience from: 7 Nov 2025
Originally published on cristel.com (fr)
Eric B.
25 Nov 2025
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Collected and verified by Verified Reviews
Very good!

Tres bien !!
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Martine W.
25 Nov 2025
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Delivery by DPS to a pickup point when I had requested and paid for home delivery!

Livraison par DPS en point de livraison alors que j'avais demandé et payé d'être livré à domicile !
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the delivery to a relay point when you had requested home delivery. Your feedback is valuable and helps us improve our services. Do not hesitate to contact us for any questions or assistance needs. Sincerely. The cristel team
Jean-Marc R.
25 Nov 2025
Verified review
Collected and verified by Verified Reviews
Very beautiful products. Very neat packaging, a perfect customer experience.

Tres beaux produits . Emballage tres soignés une experience client parfaite.
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
François F.
25 Nov 2025
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Collected and verified by Verified Reviews
Easy to navigate.

Facile pour naviguer.
Experience from: 6 Nov 2025
Originally published on cristel.com (fr)
Philippe Q.
25 Nov 2025
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Ergonomic site, fast delivery

Site ergonomique, livraison rapide
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Jean michel D.
25 Nov 2025
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Collected and verified by Verified Reviews
Very satisfied

Très satisfait
Experience from: 20 Oct 2025
Originally published on cristel.com (fr)
Stéphane D.
25 Nov 2025
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Undergoing testing.

En cours de test.
Experience from: 24 Oct 2025
Originally published on cristel.com (fr)