What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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R. F.
27 Nov 2025
Verified review
Collected and verified by Verified Reviews
Clear and precise description

Description claire et précise
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)
Jean philippe H.
27 Nov 2025
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Superb French quality brand

Superbe marque de qualité à la francaise
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Christian M.
26 Nov 2025
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Collected and verified by Verified Reviews
It's a shame you're not able to make a commercial gesture for an order of over €500, like adding an extra removable handle, especially during this period of widespread promotions on many sites.

C'est dommage que vous ne soyez pas capable de faire un geste commercial pour une commande de plus de 500€, ex ajouter une poignée amovible supplémentaires surtout en cette période de promotions généralisées sur de nombreux sites
Experience from: 19 Nov 2025
Originally published on cristel.com (fr)
Bernard D.
26 Nov 2025
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Order placed on the 18th and delivered on the 20th, you can't do better.

Commande passée le 18 et livré le 20 on peut pas mieux faire
Experience from: 19 Nov 2025
Originally published on cristel.com (fr)
Didier V.
26 Nov 2025
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Very good, the site is pleasant and easy to browse. The order was quickly processed, as was the delivery.

Très bien, le site est agréable et se consulte facilement. La commande à été rapidement prise en compte ainsi que la livraison.
Experience from: 19 Nov 2025
Originally published on cristel.com (fr)
Lucette B.
26 Nov 2025
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Very good

tres bien
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Béatrice M.
26 Nov 2025
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Everything is perfect, ease of navigation, ordering, and speed of processing and delivery

Tout est parfait, facilité de navigation, de commande et rapidité du traitement et de livraison
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Nathalie B.
25 Nov 2025
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Perfect from order to product

Parfait de la commande au produit
Experience from: 17 Nov 2025
Originally published on cristel.com (fr)
Pascal B.
25 Nov 2025
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Top from order to delivery: simplicity, efficiency, speed

Top de la commande à la livraison : simplicité, efficacité, rapidité
Experience from: 18 Nov 2025
Originally published on cristel.com (fr)
Elisabeth B.
25 Nov 2025
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I am discovering your website

Je découvre votre site
Experience from: 18 Nov 2025
Originally published on cristel.com (fr)
Frank G.
25 Nov 2025
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No problem

Pas de problème
Experience from: 17 Nov 2025
Originally published on cristel.com (fr)
Catherine B.
25 Nov 2025
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Everything very good

Tout très bien
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)
Sylvie B.
25 Nov 2025
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Fast delivery with quality packaging, protecting the products well.

Livraison rapide avec un emballage de qualité, protégeant bien les produits.
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Chantal S.
25 Nov 2025
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Site quite easy to use. Order processed very quickly. Very good products. I recommend.

Site assez facile d’utilisation. Commande traitée très rapidement. Très bons produits. Je recommande.
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Martine A.
25 Nov 2025
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Coating does not stick 👍

Extra ne colle pas 👍👍
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)
Beatrix B.
25 Nov 2025
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Very good site

très bon site
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)
Marianne R.
25 Nov 2025
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Very fast. Perfect for a gift.

Très rapide. Parfait pour un cadeau.
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)
Xavier P.
25 Nov 2025
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The tutorials on how to use Cristel utensils are well-made and very interesting.

Les tutoriels d'utilisation des ustensiles Cristel sont bien faits très intéressants.
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)
Corinne R.
25 Nov 2025
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Fast and beautiful quality

Rapide et belle qualite
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Marie J.
25 Nov 2025
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I received my order quickly, and it matches the description.

J'ai reçu ma commande rapidement, et elle est conforme au descriptif.
Experience from: 14 Nov 2025
Originally published on cristel.com (fr)