What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Dominique D.
16 Dec 2025
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Collected and verified by Verified Reviews
Nothing to add

Rien à ajouter
Experience from: 24 Nov 2025
Originally published on cristel.com (fr)
Francine L.
15 Dec 2025
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No problem

Pas de souci
Experience from: 22 Nov 2025
Originally published on cristel.com (fr)
Sabine H.
14 Dec 2025
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Very well designed

Très bien conçu
Experience from: 13 Nov 2025
Originally published on cristel.com (fr)
Stéphanie R.
13 Dec 2025
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On the order Very well packaged and arrived the day after my order, perfect. On the products Very nice quality, easy to maintain.

Sur la commande Très bien emballé et arrivé le lendemain de ma commande, parfait. Sur les produits Très belle qualité, facile d’entretien.
Experience from: 28 Nov 2025
Originally published on cristel.com (fr)
Ludovic D.
13 Dec 2025
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Great

Super
Experience from: 23 Nov 2025
Originally published on cristel.com (fr)
Michele C.
12 Dec 2025
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A Christmas gift, not yet tested

Un cadeau pour Noël l, pas encore testé
Experience from: 24 Nov 2025
Originally published on cristel.com (fr)
Capucine L.
12 Dec 2025
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Christmas gift not yet given

Cadeau de Noël non encore donne
Experience from: 27 Nov 2025
Originally published on cristel.com (fr)
Isabelle C.
29 Nov 2025
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Not enough explanation about the differences between the saucepan ranges. There is a technical comparison tool but it's not that easy to understand concretely what it changes in terms of cooking benefits, speed, heat diffusion. Not easy to figure it out. Finding the right lids, etc.

Pas assez d explications sur les différences entre les gammes des casseroles. Il y a un comparateur technique mais pas si évident de comprendre concrètement ce que cela change en terme de benefices de cuisson, rapidité, diffusion de chaleur. Pas facile de s y repérer. Trouver les bons couvercles etc.
Experience from: 18 Nov 2025
Originally published on cristel.com (fr)
Jocelyne M.
29 Nov 2025
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I placed the order the day before and was surprised to be delivered the next day

j ai passé la commande la veille j ai été surprise d être livré le lendemain
Experience from: 21 Nov 2025
Originally published on cristel.com (fr)
Maxime K.
29 Nov 2025
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The website is smooth, but you can easily get your hopes up for a product or kit that is out of stock if you go as far as trying to add it to your cart.

Le site est fluide, mais on peut facilement avoir un faux espoir sur un produit ou un kit hors stock si on va jusqu’à vouloir le mettre dans le panier.
Experience from: 17 Nov 2025
Originally published on cristel.com (fr)
Chieus P.
28 Nov 2025
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Quality product

Produit de qualité
Experience from: 21 Nov 2025
Originally published on cristel.com (fr)
Gilles R.
28 Nov 2025
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Very good browsing experience on the site. Availability information received quickly. Excellent quality products, so the price is justified. Order shipment faster than announced.

Très bonne expérience de navigation sur le site. Infos de disponibilité reçues rapidement. Produits d'excellente qualité, donc prix justifié. Envoi de la commande plus rapide qu'annoncé.
Experience from: 21 Nov 2025
Originally published on cristel.com (fr)
Christiane L.
28 Nov 2025
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Simple and fluid navigation

Navigation simple et fluide
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)
Philippe M.
28 Nov 2025
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Pleasant site and well-detailed equipment.

site agréable et matériel bien détaillé.
Experience from: 10 Nov 2025
Originally published on cristel.com (fr)
Christine C.
28 Nov 2025
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Everything perfect. Well received. Procedure well informed. Warm and kind radiologists.

Tout parfait. Bien accueillie. Procedure bien informée. Radiologues chaleureuses et bienveillantes.
Experience from: 17 Nov 2025
Originally published on cristel.com (fr)
N. B.
27 Nov 2025
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Excellent Cristel website. Very easy to order online. Lots of advice for use and maintenance. Good recipes. In short, a very complete site.

Excellent site Cristel. Très facile de commander en ligne. Beaucoup de conseils pour l'utilisation et l'entretien. Bonnes recettes. Bref un site très complet.
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)
Pierrette M.
27 Nov 2025
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Perfect, responsive and efficient

parfait, réactivité et efficacité
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)
Elisabeth C.
27 Nov 2025
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As I wished

Conforme à mes souhaits
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)
Dominique B.
27 Nov 2025
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Clear explanations on the site, speed between order and delivery

explications claires sur le site , rapidité entre la commande et la livraison
Experience from: 19 Nov 2025
Originally published on cristel.com (fr)
Nadine R.
27 Nov 2025
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Impeccable service

Service impeccable
Experience from: 20 Nov 2025
Originally published on cristel.com (fr)