What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Frank S.
31 Dec 2025
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 15 Dec 2025
Originally published on cristel.com (fr)
Emmanuelle V.
30 Dec 2025
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Nickel

Nickel
Experience from: 15 Dec 2025
Originally published on cristel.com (fr)
Jean-Claude G.
30 Dec 2025
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Always satisfied. My pots and pans will soon be 30 years old and the new ones are still great, just like last year's.

Toujours satisfait .Nis casseroles aurint bientôt plus de 30 ans et les nouvelles sont toujours top comme celles de l’an dernier
Experience from: 17 Dec 2025
Originally published on cristel.com (fr)
Alain R.
29 Dec 2025
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Perfect

parfait
Experience from: 11 Dec 2025
Originally published on cristel.com (fr)
Sophie M.
29 Dec 2025
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Collected and verified by Verified Reviews
Very very good

Très très bien
Experience from: 8 Dec 2025
Originally published on cristel.com (fr)
Marie claude M.
29 Dec 2025
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Easy navigation on your site. Fast and efficient delivery. Impeccable and careful packaging.

Navigation facile sur votre site..livraison rapide et efficace. Emballage impeccable et soigné.
Experience from: 13 Dec 2025
Originally published on cristel.com (fr)
Emilie H.
29 Dec 2025
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Collected and verified by Verified Reviews
Very good product, like the entire Cristel range. I recommend it.

Très bon produit, comme toute la gamme Critel. Je recommande.
Experience from: 12 Dec 2025
Originally published on cristel.com (fr)
Aymeric B.
29 Dec 2025
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Cristel was a brand recommended by my father, he was not mistaken. Excellent product, very good site and quite fluid when searching for products.

Cristel a était une marque conseiller par mon père il ne s était pas trompé excellent produit,très bon site et assez fluide à la recherche des produits
Experience from: 10 Dec 2025
Originally published on cristel.com (fr)
Pierre M.
29 Dec 2025
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Nothing to report.

RAS
Experience from: 6 Dec 2025
Originally published on cristel.com (fr)
Danielle B.
29 Dec 2025
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Order received very quickly

commande reçue très rapidement
Experience from: 9 Dec 2025
Originally published on cristel.com (fr)
Stéphanie D.
27 Dec 2025
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Clear website, the items are well described

Site clair, les articles sont bien décrits
Experience from: 7 Dec 2025
Originally published on cristel.com (fr)
D. G.
27 Dec 2025
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Collected and verified by Verified Reviews
The delivery person did not deliver to the correct place.

Le livreur ne livre pas au bon endroit.
Experience from: 1 Dec 2025
Originally published on cristel.com (fr)
Alexandre P.
27 Dec 2025
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Collected and verified by Verified Reviews
Perfect, nothing to complain about!

Parfait, rien à redire !
Experience from: 6 Dec 2025
Originally published on cristel.com (fr)
Van-Thanh N.
27 Dec 2025
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Pleasant to navigate

Agréable à naviguer
Experience from: 4 Dec 2025
Originally published on cristel.com (fr)
Bernadette P.
27 Dec 2025
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Simple and fluid site

Site simple et fluide
Experience from: 8 Dec 2025
Originally published on cristel.com (fr)
Bernard C.
20 Dec 2025
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It's for a Christmas gift so I have no opinion on its use.

C'est pour un cadeau de Noel don je n'ai aucun avis sur son usage .
Experience from: 30 Nov 2025
Originally published on cristel.com (fr)
Loic M.
19 Dec 2025
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Collected and verified by Verified Reviews
Easy navigation on the site with a fairly simple choice, although I didn't find a comparison tool for items in different ranges. Fast delivery and careful packaging. Time will tell how the ordered items perform.

Navigation sur le site facile avec choix assez simple, même si je n'ai pas trouvé de comparateur des articles dans les différentes gammes. Livraison rapide et emballage soigné. A voir dans le temps, comment se comportent les articles commandés.
Experience from: 27 Nov 2025
Originally published on cristel.com (fr)
Pierre Z.
19 Dec 2025
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Collected and verified by Verified Reviews
Excellent responsiveness and excellent product quality! My pan is like new after the reconditioning operation! Well done

Excellente réactivité et excellente qualité des produits! Ma poêle est comme neuve après l’opération de rechapage! Bravo
Experience from: 28 Nov 2025
Originally published on cristel.com (fr)
M. B.
18 Dec 2025
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Top

Top
Experience from: 27 Nov 2025
Originally published on cristel.com (fr)
Frederic P.
18 Dec 2025
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Top-notch, as usual

Au top, comme d habitude
Experience from: 3 Dec 2025
Originally published on cristel.com (fr)