What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Renaud M.
12 Jan 2026
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Collected and verified by Verified Reviews
The website is functional, the information is high-quality. Long live made in France.

Le site est fonctionnel, les informations sont qualitatives. Vive le made in France.
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Geneviève B.
12 Jan 2026
Verified review
Collected and verified by Verified Reviews
Easy-to-use site. Careful and secure delivery: products well protected.

Site d'utilisation facile. Livraison thérapie et sûre: produits bien protégés.
Experience from: 7 Dec 2025
Originally published on cristel.com (fr)
Stéphane R.
12 Jan 2026
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Very intuitive, very operational and practical website, with stores that still have products that are out of stock (even if sometimes the product you are looking for is no longer in stock at the store itself). It's a shame you can't save an out-of-stock product in a saved cart, but the option to be notified by email as soon as the product is available again lessens my disappointment.

Site très instinctif, très opérationnel et pratique avec les magasins qui disposent encore de produits qui sont en rupture de stock (même si parfois sur place dans le magasin le produit recherché n’est plus en stock). Dommage de ne pas pouvoir enregistrer un produit en rupture de stock dans un panier sauvegardé mais la possibilité d’être informé par mail dès que le produit est de nouveau disponible atténue mon désagrément.
Experience from: 17 Dec 2025
Originally published on cristel.com (fr)
Stephanie W.
12 Jan 2026
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Professional equipment for individuals

Du matériel Pro pour les particuliers
Experience from: 13 Dec 2025
Originally published on cristel.com (fr)
Annie V.
12 Jan 2026
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Collected and verified by Verified Reviews
Very clear site, fast delivery.

Site très clair,livraison rapide.
Experience from: 18 Dec 2025
Originally published on cristel.com (fr)
Sylvie C.
12 Jan 2026
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Collected and verified by Verified Reviews
Very satisfied with the saucepans, fast delivery, careful packaging

Très satisfaite des casseroles, livraison rapide, emballage soigné
Experience from: 27 Nov 2025
Originally published on cristel.com (fr)
Sylvie B.
4 Jan 2026
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Collected and verified by Verified Reviews
Order placed on December 21st and delivered on December 23rd.

Commande faite le 21 décembre et livraison le 23 décembre.
Experience from: 21 Dec 2025
Originally published on cristel.com (fr)
Sandra M.
4 Jan 2026
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Magnificent saucepans. Very fast order and shipping.

Magnifiques casseroles. Commande et envoi très rapide.
Experience from: 19 Dec 2025
Originally published on cristel.com (fr)
Odile H.
4 Jan 2026
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Very good, quick response and good products.

tres bien reponse rapide et bons produits
Experience from: 17 Dec 2025
Originally published on cristel.com (fr)
Thierry G.
4 Jan 2026
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Collected and verified by Verified Reviews
Long-time loyal customer, I gifted some to my son

Fidèle utilisateur depuis longtemps j'en ai offert à mon fils
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Mireille S.
4 Jan 2026
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Everything is perfect from A to Z. Very satisfied. Keep up the great work with your quality, service, and everything else. Well done.

Tout est parfait de À à Z. Très satisfaite. Continuez à servir, qualite, service et tout. Bravo à vous.
Experience from: 17 Dec 2025
Originally published on cristel.com (fr)
Yohann P.
3 Jan 2026
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Always satisfied with Cristel products.

Toujours satisfait des produits Cristel.
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Daniel C.
3 Jan 2026
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Collected and verified by Verified Reviews
Very good product, with a beautiful design and made in France.

Très bon produit, avec une belle ligne et made in France.....
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Thierry B.
3 Jan 2026
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Clear

Clair
Experience from: 15 Dec 2025
Originally published on cristel.com (fr)
François B.
3 Jan 2026
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On easy-to-browse sites

Dans les sites faciles à prcourir
Experience from: 3 Dec 2025
Originally published on cristel.com (fr)
Michel E.
2 Jan 2026
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Collected and verified by Verified Reviews
Excellent site, very fluid

Site excellent très fluide
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Pierre H.
1 Jan 2026
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Great

Super
Experience from: 14 Dec 2025
Originally published on cristel.com (fr)
Guy M.
1 Jan 2026
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Lid received and very well packaged

Bien reçu le couvercle et très bien emballé
Experience from: 17 Dec 2025
Originally published on cristel.com (fr)
Patrice D.
1 Jan 2026
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Perfect!

Parfait !
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Philippe D.
1 Jan 2026
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Fast and compliant delivery, pan very well packaged

Livraison rapide et conforme , poele très bien emballée
Experience from: 13 Dec 2025
Originally published on cristel.com (fr)