What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

L. G.
19 Jan 2026
Verified review
Collected and verified by Verified Reviews
Great 👍

Super 👍
Experience from: 2 Jan 2026
Originally published on cristel.com (fr)
Damien T.
19 Jan 2026
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Collected and verified by Verified Reviews
no surprise

pas de surprise
Experience from: 2 Jan 2026
Originally published on cristel.com (fr)
Philippe V.
19 Jan 2026
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Collected and verified by Verified Reviews
Good quality

Bonne qualité
Experience from: 23 Dec 2025
Originally published on cristel.com (fr)
Hubert A.
19 Jan 2026
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Collected and verified by Verified Reviews
Simple order. Fast service. Everything is clear in the order tracking.

Commande simple. Service rapide. Tout est clair dans le suivi de commande.
Experience from: 1 Jan 2026
Originally published on cristel.com (fr)
Thérèse J.
19 Jan 2026
Verified review
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Excellent quality. High-end model, a bit heavy.

Excellente qualité. Modèle haut de gamme un peu lourd.
Experience from: 1 Jan 2026
Originally published on cristel.com (fr)
Anne C.
18 Jan 2026
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Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 28 Dec 2025
Originally published on cristel.com (fr)
Emeric C.
18 Jan 2026
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Collected and verified by Verified Reviews
Great products, fast shipping.

Super produits, envoi rapide.
Experience from: 29 Dec 2025
Originally published on cristel.com (fr)
Etienne M.
16 Jan 2026
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Collected and verified by Verified Reviews
Customer service is top-notch!

Service client au top !
Experience from: 12 Dec 2025
Originally published on cristel.com (fr)
Danielle M.
13 Jan 2026
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Collected and verified by Verified Reviews
It would be helpful to detail the manufacturing process and explain the difference between 3-layer and 5-layer pans.

B Il serait utile de bien détailler le processus de fabrication et d expiquer la différence entre les poêles de 3 couches et celles de cinq couches
Experience from: 15 Dec 2025
Originally published on cristel.com (fr)
Alice R.
12 Jan 2026
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Very good

Très bien
Experience from: 18 Dec 2025
Originally published on cristel.com (fr)
Jurgen R.
12 Jan 2026
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Very good

Tres bien
Experience from: 18 Dec 2025
Originally published on cristel.com (fr)
Joy J.
12 Jan 2026
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TipTop…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top…Top...

TipTop…
Experience from: 20 Dec 2025
Originally published on cristel.com (fr)
Marion P.
12 Jan 2026
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Collected and verified by Verified Reviews
Very disappointed: not well advised by the "robot" to whom I was asking for more information about my saucepan. So in the end: no lid and only one handle! In short, I should have paid more attention to the descriptions on the site. After speaking with the sales assistant on the phone, I received free delivery. But I'm not sure I want to order other items.

Très déçue : pas bien conseillée par le "robot" à qui je demandais plus d'information sur ma casserole... donc au final :pas de couvercle et 1 seule anse !! bref j'aurais du être plus attentive aux descriptifs sur le site... Après avoir eu l'assistante commerciale au téléphone , j'ai eu droit à une livraison offerte... mais je ne suis pas sure d'avoir envie de renouveler sur d'autre article...
Experience from: 22 Dec 2025
Originally published on cristel.com (fr)
François P.
12 Jan 2026
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Collected and verified by Verified Reviews
Very simple to use

Très simple d'usage
Experience from: 13 Dec 2025
Originally published on cristel.com (fr)
Claiude A.
12 Jan 2026
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Choice

Du choix
Experience from: 9 Dec 2025
Originally published on cristel.com (fr)
Nadia N.
12 Jan 2026
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Package well made and delivered on time

Colis bien fait et livré dans les temps
Experience from: 18 Dec 2025
Originally published on cristel.com (fr)
Hervé D.
12 Jan 2026
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The website is well-designed, but one or more links to videos of the products in use would really be a plus.

Le site est bien fait, mais un ou plusieurs liens vers des vidéos des produits en utilisation serait vraiment un plus.
Experience from: 14 Dec 2025
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to share your review. We are delighted that you appreciate the quality of our website. You will find videos on cooking in stainless steel on our website, under the recipe and advice/cooking well in stainless steel tab. We hope these will be helpful to you. Sincerely. The Cristel team
Bruno R.
12 Jan 2026
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Collected and verified by Verified Reviews
Product purchased for someone else

produit achete pour une autre personne
Experience from: 16 Dec 2025
Originally published on cristel.com (fr)
Isabelle G.
12 Jan 2026
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Very smooth website, delivery on time, products carefully packaged

site très fluide, livraison dans les délais, emballage soigné des produits
Experience from: 15 Dec 2025
Originally published on cristel.com (fr)
Jacques G.
12 Jan 2026
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Collected and verified by Verified Reviews
Very clear site and easy to place an order. Perfect delivery time.

Site très clair et facilité pour passer une commande. Délai de livraison parfait.
Experience from: 9 Dec 2025
Originally published on cristel.com (fr)