What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Sandrine F.
21 Jan 2026
Verified review
Collected and verified by Verified Reviews
Quality product

Produit de qualité
Experience from: 7 Jan 2026
Originally published on cristel.com (fr)
Elodie T.
21 Jan 2026
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Clear and efficient site

Site claire et efficace
Experience from: 8 Jan 2026
Originally published on cristel.com (fr)
Gaelle D.
21 Jan 2026
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Great

Ras
Experience from: 8 Jan 2026
Originally published on cristel.com (fr)
Marie M.
21 Jan 2026
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Excellent, as usual

Excellent, comme d’habitude
Experience from: 31 Dec 2025
Originally published on cristel.com (fr)
Alain R.
21 Jan 2026
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Collected and verified by Verified Reviews
Detailed site, clear information.

Site détaillé,informations claires.
Experience from: 30 Dec 2025
Originally published on cristel.com (fr)
Martine K.
21 Jan 2026
Verified review
Collected and verified by Verified Reviews
Very satisfied on all levels

Très satisfaite à tous niveaux
Experience from: 23 Dec 2025
Originally published on cristel.com (fr)
Christian L.
20 Jan 2026
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Collected and verified by Verified Reviews
easy-to-use site

site facile à utiliser
Experience from: 3 Jan 2026
Originally published on cristel.com (fr)
David et agnes D.
20 Jan 2026
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Collected and verified by Verified Reviews
Expensive but very good quality

Cher mais très bonne qualité
Experience from: 4 Jan 2026
Originally published on cristel.com (fr)
Dany P.
20 Jan 2026
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Perfect

parfait
Experience from: 5 Jan 2026
Originally published on cristel.com (fr)
Evelyne L.
20 Jan 2026
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pleasure of cooking

plaisir de cuisiner
Experience from: 2 Dec 2025
Originally published on cristel.com (fr)
Aline M.
20 Jan 2026
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Collected and verified by Verified Reviews
Fast delivery, and as described

Livraison rapide, et conforme
Experience from: 6 Jan 2026
Originally published on cristel.com (fr)
Sylvie R.
20 Jan 2026
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Collected and verified by Verified Reviews
The product is perfect and as I expected, the delivery was more problematic, initially announced for 09/01 without a specific time slot, no one came without a word of explanation or apology, finally delivered on 12/01

Le produit est parfait et conforme à ce que j'attendais, la livraison a été plus problématique , d'abord annoncée le 09/01 sans créneau horaire precisé, personne n'est venu sans un mot d'explication ou d'excuse finalement livré le 12/01
Experience from: 4 Jan 2026
Originally published on cristel.com (fr)
Valerie M.
20 Jan 2026
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Collected and verified by Verified Reviews
Very beautiful product that I am using with caution for the moment so as not to damage it

Très beau produit que j'utilise pour l'instant avec des pincettes pour ne pas l'abîmer
Experience from: 6 Jan 2026
Originally published on cristel.com (fr)
Christian J.
20 Jan 2026
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Collected and verified by Verified Reviews
Nothing to report, satisfied overall

R.A.S SATISFAIT DANS L'ENSEMBLE
Experience from: 31 Dec 2025
Originally published on cristel.com (fr)
Francine V.
20 Jan 2026
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Delicious and simple cooking

cuisine délicieuse et simple
Experience from: 25 Dec 2025
Originally published on cristel.com (fr)
Jérôme C.
19 Jan 2026
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Top, I recommend

Top je recommande
Experience from: 1 Jan 2026
Originally published on cristel.com (fr)
Sylvestre C.
19 Jan 2026
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Order shipped very quickly without any issues

Commande expédiée très rapidement sans souci
Experience from: 30 Dec 2025
Originally published on cristel.com (fr)
Hélène B.
19 Jan 2026
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Ergonomic, products easy to find

Ergonomique, produits faciles à repérer
Experience from: 29 Dec 2025
Originally published on cristel.com (fr)
Nastita M.
19 Jan 2026
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Collected and verified by Verified Reviews
The service and prompt delivery were extremely good, as are the handles.

the service and prompt delivery was extremely good as is the handles
Experience from: 31 Dec 2025
Originally published on cristel.com (fr)
Graziéla D.
19 Jan 2026
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Collected and verified by Verified Reviews
The website is well-designed, very intuitive

Le site est bien fait, très intuitif
Experience from: 30 Dec 2025
Originally published on cristel.com (fr)