What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

Christiane B.
26 Jan 2026
Verified review
Collected and verified by Verified Reviews
Site that explains very well how to use the different pans and what type of food is best suited for each coating Delivery much faster than announced. Very good

Site qui explique très bien le mode d’utilisation des différentes poêles et quel type d’aliment convient le mieux pour chaque revêtement Livraison beaucoup plus rapide qu’annoncé. Très bien
Experience from: 11 Jan 2026
Originally published on cristel.com (fr)
Brigitte T.
26 Jan 2026
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Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 10 Jan 2026
Originally published on cristel.com (fr)
Christophe P.
26 Jan 2026
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Quality product, a bit expensive though.

Produit de qualité, un peu cher tout de même.
Experience from: 7 Jan 2026
Originally published on cristel.com (fr)
Bruno D.
26 Jan 2026
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Fast delivery and as ordered.

Livraison rapide et conforme à la commande.
Experience from: 11 Jan 2026
Originally published on cristel.com (fr)
Alexandre R.
26 Jan 2026
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The material is of good quality.

Le matériel est de bonne qualité.
Experience from: 11 Jan 2026
Originally published on cristel.com (fr)
Claude P.
25 Jan 2026
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Purchase conforms to what I was looking for

Achat conforme à ce que je cherchais
Experience from: 10 Jan 2026
Originally published on cristel.com (fr)
Emmanuel J.
25 Jan 2026
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Good site

Bon site
Experience from: 8 Jan 2026
Originally published on cristel.com (fr)
Thi cam L.
25 Jan 2026
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I easily find the products I need

je trouve facilement les produits que j'ai besoin
Experience from: 9 Jan 2026
Originally published on cristel.com (fr)
Patisserie C.
25 Jan 2026
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PERFECT

PARFAIT
Experience from: 10 Jan 2026
Originally published on cristel.com (fr)
Pascaline I.
24 Jan 2026
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very accessible

très accessible
Experience from: 9 Dec 2025
Originally published on cristel.com (fr)
Francoise N.
23 Jan 2026
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Site well done, very clear.

Site bien fait, très clair.
Experience from: 4 Jan 2026
Originally published on cristel.com (fr)
Patrick F.
23 Jan 2026
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Order sent quickly. Very well packaged. I recommend.

Commande envoyée rapidement. Très bien emballé. je recommande.
Experience from: 9 Jan 2026
Originally published on cristel.com (fr)
Sylvie L.
22 Jan 2026
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Nothing to complain about Cristel products, I am very happy with them, even if they can be expensive to buy, but they are great products!

Rien à redire sur les produits Cristel, j'en suis très contente, même si à l'achat ça peut faire cher, mais ce sont des supers produits!
Experience from: 9 Jan 2026
Originally published on cristel.com (fr)
Sebastien C.
22 Jan 2026
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Simple and fast navigation

Navigation simple et rapide
Experience from: 9 Jan 2026
Originally published on cristel.com (fr)
Vincent G.
22 Jan 2026
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Very good

Très bien
Experience from: 3 Jan 2026
Originally published on cristel.com (fr)
Pierre S.
22 Jan 2026
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Great product that exudes quality. A bit expensive though, but as they say, "when you love something, you don't count the cost"

Super produit qui respire la qualité. Un peu cher quand même mais comme on dit "quand on aime on ne compte pas"
Experience from: 7 Jan 2026
Originally published on cristel.com (fr)
Heloise T.
22 Jan 2026
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Perfect!

Parfait!
Experience from: 7 Jan 2026
Originally published on cristel.com (fr)
Alexandre S.
22 Jan 2026
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My experience on the site was normal. Some products are no longer in stock, but that's understandable. Otherwise, nothing to say about the site itself.

Mon expérience sur le site a été normale. Certains produits ne sont plus en stock mais c'est compréhensible. Sinon rien à dire sur le site en lui même.
Experience from: 12 Dec 2025
Originally published on cristel.com (fr)
Bénédicte salaün S.
22 Jan 2026
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A Cristel customer for years, I have never been disappointed. Quality products, extremely durable over time, which remain high-performing and effective even after several years of use.

Cliente de Cristel depuis des années, je n'ai jamais été déçue. Produits de qualité, extrêmement durables dans le temps, qui demeurent performants et efficaces même après plusieurs années d'utilisation.
Experience from: 8 Jan 2026
Originally published on cristel.com (fr)
élisa B.
22 Jan 2026
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No regrets!

Aucun regret !
Experience from: 7 Dec 2025
Originally published on cristel.com (fr)