What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Julie D.
17 Feb 2026
Verified review
Collected and verified by Verified Reviews
First experience with stainless steel: it's perfect The saucepans are great, they don't stick Ultra-fast delivery

1ere expérience avec de l’inox : c’est parfait Les casseroles sont top, elles n’attachent pas Livraison ultra rapide
Experience from: 28 Jan 2026
Originally published on cristel.com (fr)
Didier B.
17 Feb 2026
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Collected and verified by Verified Reviews
Perfect

parfait
Experience from: 25 Jan 2026
Originally published on cristel.com (fr)
Francois M.
17 Feb 2026
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Collected and verified by Verified Reviews
Good.

Bien.
Experience from: 28 Jan 2026
Originally published on cristel.com (fr)
Lucie D.
17 Feb 2026
Verified review
Collected and verified by Verified Reviews
Great website: very informative about the use of different stainless steel or non-stick pans. I bought both for different types of cooking.

super site: très explicative pour l utilisation des différentes poêles inox ou antiadhésives..j ai acheté les 2 pour les différentes cuissons
Experience from: 26 Jan 2026
Originally published on cristel.com (fr)
Jeanne H.
17 Feb 2026
Verified review
Collected and verified by Verified Reviews
Excellent

excellent
Experience from: 26 Jan 2026
Originally published on cristel.com (fr)
Dominique T.
17 Feb 2026
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Fast delivery and excellent quality Cristel product.

Livraison rapide et produit Cristel d'excellente qualité.
Experience from: 25 Jan 2026
Originally published on cristel.com (fr)
Virginie M.
17 Feb 2026
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Collected and verified by Verified Reviews
Very satisfied with my order.

Très satisfaite de ma commande.
Experience from: 24 Jan 2026
Originally published on cristel.com (fr)
Jean-Yves A.
17 Feb 2026
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It's perfect, with a downside regarding food sticking to the bottom of the pan after cooking.

C’est parfait avec un bémol concernant les matières qui restes incrustées au fond de la poêle après cuisson.
Experience from: 12 Jan 2026
Originally published on cristel.com (fr)
Rozanne V.
17 Feb 2026
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Order quickly shipped

Commande rapidement expédier
Experience from: 22 Jan 2026
Originally published on cristel.com (fr)
Jean-Claude D.
17 Feb 2026
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Perfect

Parfait
Experience from: 26 Jan 2026
Originally published on cristel.com (fr)
Claire W.
14 Feb 2026
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Collected and verified by Verified Reviews
Very intuitive and the products are explained very well

Très intuitif et les produits sont très bien expliqués
Experience from: 27 Jan 2026
Originally published on cristel.com (fr)
Luana S.
14 Feb 2026
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Collected and verified by Verified Reviews
Very good website, fast delivery

Très bon site internet, livraison rapide
Experience from: 27 Jan 2026
Originally published on cristel.com (fr)
Jean-Claude A.
14 Feb 2026
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ras

ras
Experience from: 25 Jan 2026
Originally published on cristel.com (fr)
Roselyne sandrine G.
14 Feb 2026
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No problem seeing the products and ordering

Aucun souci pour voir les produits et commander
Experience from: 24 Jan 2026
Originally published on cristel.com (fr)
Alain V.
14 Feb 2026
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Speed of delivery.

Rapidité de la livraison.
Experience from: 23 Jan 2026
Originally published on cristel.com (fr)
Thierry J.
14 Feb 2026
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Quality product that I recommend

Produit de qualité que je recommande
Experience from: 28 Jan 2026
Originally published on cristel.com (fr)
Cather C.
14 Feb 2026
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Collected and verified by Verified Reviews
A bit difficult to find this product as it was not highlighted.

Un peu difficile de trouver ce produit car pas mis en avant.
Experience from: 24 Jan 2026
Originally published on cristel.com (fr)
Cyril C.
14 Feb 2026
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Collected and verified by Verified Reviews
Fast and efficient, and the wait for restocking isn't long at all.

Rapide efficace, et l attente pour le réapprovisionnement n est pas long du tout.
Experience from: 24 Jan 2026
Originally published on cristel.com (fr)
Nicolas D.
14 Feb 2026
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Good website, however slightly disappointed not to have received a "gift" or a promotional code given the amount of my order.

Bon site, cependant légèrement déçu de ne pas avoir un "cadeau" où un code promotionnel au vue du montant de ma commande.
Experience from: 15 Jan 2026
Originally published on cristel.com (fr)
Rene D.
14 Feb 2026
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Collected and verified by Verified Reviews
Quality products

Produits de qualité
Experience from: 24 Jan 2026
Originally published on cristel.com (fr)