What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

Catherine B.
24 Feb 2026
Verified review
Collected and verified by Verified Reviews
ras

ras
Experience from: 2 Feb 2026
Originally published on cristel.com (fr)
Joelle M.
24 Feb 2026
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Fast delivery.

Livraison rapide.
Experience from: 1 Feb 2026
Originally published on cristel.com (fr)
Laurent R.
24 Feb 2026
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Delivery compliant in all respects.

Livraison conforme en tous points.
Experience from: 23 Jan 2026
Originally published on cristel.com (fr)
Georges D.
24 Feb 2026
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Excellent

Excellent
Experience from: 2 Feb 2026
Originally published on cristel.com (fr)
Mona K.
22 Feb 2026
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Smooth navigation and exceptional product selection

Navigation fluide et choix de produits exceptionnels
Experience from: 2 Feb 2026
Originally published on cristel.com (fr)
Philippe S.
22 Feb 2026
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I find it difficult to find the product I'm looking for

Je trouve difficile de trouver le produit que je cherche
Experience from: 31 Jan 2026
Originally published on cristel.com (fr)
Bernard P.
22 Feb 2026
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Collected and verified by Verified Reviews
very good product

tres bon produit
Experience from: 3 Feb 2026
Originally published on cristel.com (fr)
Alexandra F.
22 Feb 2026
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Very well-designed site that allows quick access to what I'm looking for. I should mention that I am also a customer of Cristel at Le Bon Marché.

Site très bien fait permettant d'accéder rapidement à ce que je recherche. Je précise que je suis également cliente de Cristel au Bon Marché.
Experience from: 30 Jan 2026
Originally published on cristel.com (fr)
Francois C.
22 Feb 2026
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It didn't take me long to find what I was looking for. The order was confirmed in an instant and delivery was made the very next day.

Je n'ai pas mis longtemps à trouver ce que je cherchai. La commande a été confirmée en un instant et la livraison a été effectuée dès le lendemain.
Experience from: 3 Feb 2026
Originally published on cristel.com (fr)
Gaby P.
22 Feb 2026
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Very fast delivery

Livraison très rapide
Experience from: 2 Feb 2026
Originally published on cristel.com (fr)
Corinne L.
17 Feb 2026
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Easy navigation, impeccable and very fast tracking and delivery, I recommend!

Navigation aisée, suivi et livraison impeccable et très rapide, je recommande !
Experience from: 30 Jan 2026
Originally published on cristel.com (fr)
Nadine L.
17 Feb 2026
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Good presentation

Bonne présentation
Experience from: 31 Jan 2026
Originally published on cristel.com (fr)
Olivier B.
17 Feb 2026
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Super quality material

Matériel de super qualité
Experience from: 1 Feb 2026
Originally published on cristel.com (fr)
Marc-Olivier D.
17 Feb 2026
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Simple and functional. No sales unlike other merchant sites selling Cristel

Simple et fonctionnel. Pas de soldes contrairement à d’autres sites marchands vendant du Cristel
Experience from: 26 Jan 2026
Originally published on cristel.com (fr)
Eric C.
17 Feb 2026
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The product arrived well and the quality is impeccable. You just need to master the cooking well and you get a perfect taste quality of sautéed vegetables.

Le produit est bien arrivé et la qualité est impeccable . Il suffit de bien maitrisé la cuisson et on obtient une qualité gustative parfaite des légumes sautées .
Experience from: 28 Jan 2026
Originally published on cristel.com (fr)
V. L.
17 Feb 2026
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Smooth navigation, fast shipping I have other orders to place: considering the prices charged, I would appreciate a commercial offer that would encourage me to buy other items and give them to my children!

Navigation fluide, expédition rapide J’ai d’autres commandes à passer : au regard des prix pratiqués j’apprécierais une offre commerciale qui m’inciterait à acheter d’autres articles et en offrir à mes enfants !!!
Experience from: 26 Jan 2026
Originally published on cristel.com (fr)
Sandrine B.
17 Feb 2026
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Simple website to use, and very careful shipping

site simple d'utilisation, et expédition très soignée
Experience from: 25 Jan 2026
Originally published on cristel.com (fr)
Erik M.
17 Feb 2026
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Well done

Bien fait
Experience from: 27 Jan 2026
Originally published on cristel.com (fr)
Christian A.
17 Feb 2026
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Good website, however some clarifications on the quantity of certain items or sets would be welcome (e.g., pan protector, handle)

Bon site, cependant quelques précisions de quantité sur certains articles ou lots seraient les bien venues (ex: protection de poêle, anse)
Experience from: 27 Jan 2026
Originally published on cristel.com (fr)
Carole C.
17 Feb 2026
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They are excellent and as described

Ils sont excellents et tels que décrits
Experience from: 29 Jan 2026
Originally published on cristel.com (fr)