What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Christophe B.
5 Mar 2026
Verified review
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Shipping speed

Rapidité d'expédition
Experience from: 11 Feb 2026
Originally published on cristel.com (fr)
Monique B.
5 Mar 2026
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Collected and verified by Verified Reviews
Perfect But I also own the Mutine non-stick pans and I prefer them

Parfait Mais je possède aussi les poeles mutine sans adhésif et je les préfère
Experience from: 16 Feb 2026
Originally published on cristel.com (fr)
Patrick J.
4 Mar 2026
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Satisfied

Satisfait
Experience from: 13 Feb 2026
Originally published on cristel.com (fr)
Vincent L.
4 Mar 2026
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Collected and verified by Verified Reviews
It's well made but a bit too similar, it's complicated to find your way around the models

C'est bien fait mais un peu tout se ressemble, c'est compliqué de se retrouver dans les modèles
Experience from: 15 Feb 2026
Originally published on cristel.com (fr)
Jacky G.
3 Mar 2026
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Collected and verified by Verified Reviews
Very nice crepe pan but difficult to get as it was out of stock. I was notified as soon as the product was available

Très belle poêle à crêpes mais difficile à obtenir car en rupture de stock. J'ai été prévenu dès que le produit a été disponible
Experience from: 13 Feb 2026
Originally published on cristel.com (fr)
Cynthia B.
3 Mar 2026
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Very good! Order received very quickly, well packaged and top-notch items! The customer service is also very good and notably very responsive.

Trés bien ! commande très vite reçue, bien emballée et articles au top ! le service client est très bien aussi et est notamment très réactif
Experience from: 13 Feb 2026
Originally published on cristel.com (fr)
Bruno B.
3 Mar 2026
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User-friendly site that describes the products shown well.

Site convivial et qui décrit bien les produits affichés.
Experience from: 17 Feb 2026
Originally published on cristel.com (fr)
Anne-Marie D.
3 Mar 2026
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Very well built. Easy to access.

Très bien construit. Facile d'accès.
Experience from: 13 Feb 2026
Originally published on cristel.com (fr)
Michèle M.
2 Mar 2026
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The website is easy to use. It is very clear. And gives all the information we need.

Le site est facile à utiliser. Il est très clair. Et donne tous les renseignements dont on a besoin.
Experience from: 12 Jan 2026
Originally published on cristel.com (fr)
Françoise S.
2 Mar 2026
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Good

Bien
Experience from: 13 Feb 2026
Originally published on cristel.com (fr)
Magali S.
2 Mar 2026
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We had been looking for a long time for a product that would preserve our health. Excellent pans and pots. You need to allow for an adaptation period for use and a budget.

Nous cherchions depuis longtemps un produit qui préserverait notre santé. Excellentes poêles et casseroles. Il faut prévoir un temps d’adaptation à l’utilisation et un budget.
Experience from: 15 Feb 2026
Originally published on cristel.com (fr)
Odile C.
2 Mar 2026
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very good, comprehensive instructions.

très bien complet dans les indications .
Experience from: 12 Feb 2026
Originally published on cristel.com (fr)
Sophie A.
2 Mar 2026
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Never disappointed with my orders. Excellent quality.

jamais déçu de mes commandes. excellente qualité.
Experience from: 16 Feb 2026
Originally published on cristel.com (fr)
Christian B.
1 Mar 2026
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Collected and verified by Verified Reviews
Excellent products from CRISTEL

De très bon produits cez CRISTEL
Experience from: 15 Feb 2026
Originally published on cristel.com (fr)
Elisabeth A.
1 Mar 2026
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Collected and verified by Verified Reviews
Superb! Quality pan! Perfect cooking, easy to maintain

Superbe! Poêle de qualité ! Cuisson parfaite facile d’entretien
Experience from: 15 Feb 2026
Originally published on cristel.com (fr)
Laurence B.
1 Mar 2026
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Collected and verified by Verified Reviews
Clear top I was able to exchange my old saucepans very easily Return at no cost Clear explanations excellent service! Well done!

Clair top J’ai pu tres facilement échanger mes anciennes casseroles Renvoi sans aucun frais Explications claires excellent service !! Bravo !
Experience from: 14 Feb 2026
Originally published on cristel.com (fr)
Martine N.
1 Mar 2026
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Very good, fast delivery, perfect packaging

tres bien , livraison rapide embalage parfait
Experience from: 10 Feb 2026
Originally published on cristel.com (fr)
Dominique B.
1 Mar 2026
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Very fast delivery after ordering, product very well packaged and protected.

Livraison très rapide après commande, produit très bien emballé et protégé.
Experience from: 11 Feb 2026
Originally published on cristel.com (fr)
Arlette L.
1 Mar 2026
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Collected and verified by Verified Reviews
Easy navigation, fast delivery.

navigation facile livraison rapide.
Experience from: 11 Feb 2026
Originally published on cristel.com (fr)
Marie paule B.
1 Mar 2026
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Collected and verified by Verified Reviews
Very easy to access, clear.

Très facile d'accès, clair.
Experience from: 12 Feb 2026
Originally published on cristel.com (fr)