What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Paul A.
19 Mar 2026
Verified review
Collected and verified by Verified Reviews
Well-designed site, the tutorials are practical. There are none on equipment maintenance, with Renox for example

Site bien fait, les tutos sont pratiques. Il en manque sur l'entretien du matériel, avec le Renox par ex
Experience from: 24 Feb 2026
Originally published on cristel.com (fr)
Gillian R.
18 Mar 2026
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Collected and verified by Verified Reviews
Beautiful saucepans.

Belles casseroles .
Experience from: 5 Mar 2026
Originally published on cristel.com (fr)
Anne-Laure B.
18 Mar 2026
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My choice was easy.

Mon choix a été facile.
Experience from: 28 Feb 2026
Originally published on cristel.com (fr)
Marguerite R.
18 Mar 2026
Verified review
Collected and verified by Verified Reviews
Top delivery in less than 24 hours. Quality product that I already know and use every day.

Livraison top en moins de 24 h. Produit de qualité que je connais déjà et que j'utilise tous les jours.
Experience from: 5 Mar 2026
Originally published on cristel.com (fr)
Christophe B.
18 Mar 2026
Verified review
Collected and verified by Verified Reviews
Nothing to report.

RAS
Experience from: 1 Mar 2026
Originally published on cristel.com (fr)
Pierre G.
18 Mar 2026
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Collected and verified by Verified Reviews
After switching to Cristel stainless steel pans for everyday cooking, I wanted to avoid PFAS for my crepe pan too. I ordered it on the website

Après être passé aux poêles en inox Cristel pour la cuisson de tout les jours, je souhaitais me passer de PFAS aussi pour la crépière. Je l'ai commandé sur le site
Experience from: 27 Feb 2026
Originally published on cristel.com (fr)
Guylaine J.
17 Mar 2026
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Great, I'm delighted

Super je suis ravie
Experience from: 3 Mar 2026
Originally published on cristel.com (fr)
Marie P.
16 Mar 2026
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The value for money is difficult to assess in the short term. But for the rest, everything was perfect

Le rapport qualité prix est difficile à évaluer sur du court terme. Mais pour le reste tout était parfait
Experience from: 3 Mar 2026
Originally published on cristel.com (fr)
Emmanuel J.
16 Mar 2026
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Nothing to report

Rien à signaler
Experience from: 2 Mar 2026
Originally published on cristel.com (fr)
Marie-Odile D.
16 Mar 2026
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Very satisfied!

Très satisfaite !!!
Experience from: 28 Feb 2026
Originally published on cristel.com (fr)
Claude L.
16 Mar 2026
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Very good at all stages

Très bien à toutes les étapes
Experience from: 3 Mar 2026
Originally published on cristel.com (fr)
Frederic M.
15 Mar 2026
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Collected and verified by Verified Reviews
Very good product, I am very satisfied

tres bon produit je suis tres satisfait
Experience from: 1 Mar 2026
Originally published on cristel.com (fr)
David L.
15 Mar 2026
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Collected and verified by Verified Reviews
Very happy with my purchase.

Très content de mon achat.
Experience from: 26 Feb 2026
Originally published on cristel.com (fr)
Pierre G.
15 Mar 2026
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Order received within 3 days, perfect.

Commande recue sous 3 jours parfait.
Experience from: 28 Feb 2026
Originally published on cristel.com (fr)
Thierry D.
15 Mar 2026
Verified review
Collected and verified by Verified Reviews
Easy website navigation. Wide range of products. Good product descriptions. Some video tutorials.

Navigation sur le site facile. Large gammes de produits. Bonne description des produits. Quelques tutos en vidéo.
Experience from: 27 Feb 2026
Originally published on cristel.com (fr)
Patrick D.
14 Mar 2026
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Collected and verified by Verified Reviews
Your site is both intuitive and efficient, navigation is easy, ordering and delivery very fast. In a word: impeccable!

Votre site est à la fois intuitif et efficace, la navigation est facile, commande et livraison très rapide. En un mot : impeccable !
Experience from: 24 Feb 2026
Originally published on cristel.com (fr)
Vincent M.
13 Mar 2026
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Very good

tres bien
Experience from: 22 Feb 2026
Originally published on cristel.com (fr)
Stéphane L.
12 Mar 2026
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Intuitive navigation, clear description, and fast processing.

Navigation intuitive, descriptif clair et rapidite de traitement
Experience from: 23 Feb 2026
Originally published on cristel.com (fr)
Didier P.
12 Mar 2026
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Site that meets expectations.

Site qui correspond à ce que l'on attend.
Experience from: 24 Feb 2026
Originally published on cristel.com (fr)
Sophie D.
12 Mar 2026
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Satisfied with my order

Satisfaite de ma commande
Experience from: 27 Feb 2026
Originally published on cristel.com (fr)