What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

Sandrine R.
31 Mar 2026
Verified review
Collected and verified by Verified Reviews
Good

Bon
Experience from: 17 Mar 2026
Originally published on cristel.com (fr)
S. B.
30 Mar 2026
Verified review
Collected and verified by Verified Reviews
Easy

Facile
Experience from: 27 Feb 2026
Originally published on cristel.com (fr)
Jean-Marc P.
29 Mar 2026
Verified review
Collected and verified by Verified Reviews
Nothing to report.

RAS
Experience from: 15 Mar 2026
Originally published on cristel.com (fr)
Monique S.
29 Mar 2026
Verified review
Collected and verified by Verified Reviews
Cookway handles returned because they do not fit older models. Too bad. Perhaps it would be good to specify this in the product features.

Anses cookway retournées car elles ne vont pas sur les anciens modèles. Dommage. Peut-être serait il bien de le préciser dans les caractéristiques de cet article.
Experience from: 13 Mar 2026
Originally published on cristel.com (fr)
Albina D.
29 Mar 2026
Verified review
Collected and verified by Verified Reviews
Good navigation

Bonne navigation
Experience from: 13 Mar 2026
Originally published on cristel.com (fr)
Veronique L.
29 Mar 2026
Verified review
Collected and verified by Verified Reviews
Delivery always so fast With top-notch packaging

Une livraison toujours aussi rapide Avec un emballage au top
Experience from: 16 Mar 2026
Originally published on cristel.com (fr)
Valérie A.
26 Mar 2026
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fluid

fluide
Experience from: 12 Mar 2026
Originally published on cristel.com (fr)
Jean-Jacques M.
26 Mar 2026
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Website navigation is normal, delivery to home was correct.

Navigation sur le site normal , livraison correct à la maison.
Experience from: 8 Mar 2026
Originally published on cristel.com (fr)
Anne H.
26 Mar 2026
Verified review
Collected and verified by Verified Reviews
Very satisfied, I recommend

Très satisfaite, je recommande
Experience from: 9 Mar 2026
Originally published on cristel.com (fr)
Chloe R.
25 Mar 2026
Verified review
Collected and verified by Verified Reviews
Very good shopping experience

Très bonne expérience d'achat
Experience from: 10 Mar 2026
Originally published on cristel.com (fr)
Yves B.
25 Mar 2026
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ras

ras
Experience from: 9 Mar 2026
Originally published on cristel.com (fr)
Catherine V.
25 Mar 2026
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Collected and verified by Verified Reviews
Easy-to-use website, I found what I was looking for and appreciated the 3x payment option. Delivery was impeccable and on time. The usage and cleaning tips are very useful. I highly recommend.

site facile à utiliser, j'ai trouvé ce que je cherchais et j'ai apprécié le paiement en 3 fois. La livraison a été impeccable et dans les temps. Les conseils d'utilisation et de nettoyage sont très utiles. Je recommande vivement.
Experience from: 12 Mar 2026
Originally published on cristel.com (fr)
Oliver Z.
25 Mar 2026
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Collected and verified by Verified Reviews
Visually clear. I found what I was looking for. The checkout process is smooth

Optisch übersichtlich. Ich habe gefunden, was ich gesucht habe. Der Kaufvorgang ist flüssig
Experience from: 6 Mar 2026
Originally published on cristel.com (fr)
Isabelle P.
25 Mar 2026
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Collected and verified by Verified Reviews
Very good product, very healthy.

Très bon produit, très sain.
Experience from: 11 Mar 2026
Originally published on cristel.com (fr)
Philippe B.
24 Mar 2026
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Collected and verified by Verified Reviews
The site is easy to use and poses no problems

le site est facile d'utilisation et ne pose pas de problème
Experience from: 10 Mar 2026
Originally published on cristel.com (fr)
Virginie G.
24 Mar 2026
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Collected and verified by Verified Reviews
The website is very good, it could be specified that the removable handles go with all the removable lids, of course

Le site est très bien, il pourrait être précisé que les poignées amovibles vont bien sûr tous les couvercles amovibles
Experience from: 8 Mar 2026
Originally published on cristel.com (fr)
Joelle B.
24 Mar 2026
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Collected and verified by Verified Reviews
Very happy with the product that I have known for many years because I have the set of saucepans I don't understand why on the first use on an induction hob the outer bottom remains stained

Très contente du produit que je connais depuis de Tres nombreuses années car j’ai la série de casseroles Je ne comprends pas pourquoi à la première utilisation sur plaque à induction le fond extérieur reste taché
Experience from: 9 Mar 2026
Originally published on cristel.com (fr)
Nadine L.
24 Mar 2026
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Collected and verified by Verified Reviews
Always very good

Toujours très bien
Experience from: 9 Mar 2026
Originally published on cristel.com (fr)
Marie-Claude B.
24 Mar 2026
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What I bought from you were gifts for my son. On the other hand, I have a few saucepans that I am very happy with.

Ce que j'ai acheté chez vous ce sont des cadeaux pour mon fils. Par contre j'ai quelques casseroles dont je suis très contente
Experience from: 10 Mar 2026
Originally published on cristel.com (fr)
Antimo F.
24 Mar 2026
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Collected and verified by Verified Reviews
Clear and detailed website, efficient delivery service, serious French know-how

site claire et détaillée , service livraison efficace, sérieux le savoir-faire français
Experience from: 9 Mar 2026
Originally published on cristel.com (fr)