What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

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5 ★

Nicolas-Dimitri M.
14 Apr 2026
Verified review
Collected and verified by Verified Reviews
Easy navigation on the site.

Navigation facile sur le site.
Experience from: 30 Mar 2026
Originally published on cristel.com (fr)
L. P.
14 Apr 2026
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Collected and verified by Verified Reviews
Cbnvddn’luyreztuobcffjk

Cbnvddn’luyreztuobcffjk
Experience from: 28 Mar 2026
Originally published on cristel.com (fr)
Sylvie B.
14 Apr 2026
Verified review
Collected and verified by Verified Reviews
Delivery times respected, double packaging too bulky.

Délais respectés double emballage trop volumineux .
Experience from: 27 Mar 2026
Originally published on cristel.com (fr)
Bertrand V.
14 Apr 2026
Verified review
Collected and verified by Verified Reviews
Useless

Nul
Experience from: 25 Mar 2026
Originally published on cristel.com (fr)
Joachim M.
14 Apr 2026
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Searching for accessories (e.g., pot lids) isn't very easy, otherwise it's okay

La recherche d'accessoires (ex.: couvercles pour casseroles) n'est pas très aisée, sinon ok
Experience from: 22 Mar 2026
Originally published on cristel.com (fr)
Hugues G.
14 Apr 2026
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ras

ras
Experience from: 22 Mar 2026
Originally published on cristel.com (fr)
David M.
14 Apr 2026
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Great

Ras
Experience from: 21 Mar 2026
Originally published on cristel.com (fr)
Georges D.
14 Apr 2026
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Very fast shipping and very fast delivery too. Well packaged.

Expédition très rapide et livraison très rapide aussi. Bien emballé.
Experience from: 26 Mar 2026
Originally published on cristel.com (fr)
Vaillaud S.
14 Apr 2026
Verified review
Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 21 Mar 2026
Originally published on cristel.com (fr)
Bertrand H.
14 Apr 2026
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I didn't realize that the pot handle had to be ordered separately

Je n'avais pas compris que le manche de la casserole devait faire l'objet d'une commande à,part
Experience from: 7 Mar 2026
Originally published on cristel.com (fr)
S. L.
14 Apr 2026
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Collected and verified by Verified Reviews
Good

Bien
Experience from: 4 Mar 2026
Originally published on cristel.com (fr)
F. C.
9 Apr 2026
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very good

très bien
Experience from: 24 Mar 2026
Originally published on cristel.com (fr)
Michèle M.
9 Apr 2026
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Fast shipping, very well packaged

Expédition rapide très bien emballee
Experience from: 20 Mar 2026
Originally published on cristel.com (fr)
Gregory P.
9 Apr 2026
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Collected and verified by Verified Reviews
Terrible. I had registered for a warranty on a 24cm lid and absolutely no one responded. I had emailed on 2 occasions so no chance it not being seen.

Terrible. I had registered for a warranty on a 24cm lid and absolutely no one responded. I had emailed on 2 occasions so no chance it not being seen.
Experience from: 20 Mar 2026
Originally published on cristel.com (fr)
Alain D.
9 Apr 2026
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Item as described. Delivery was erratic.

Article conforme. Livraison fantaisiste
Experience from: 21 Mar 2026
Originally published on cristel.com (fr)
Ingrid L.
9 Apr 2026
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nothing to report

rien à signaler
Experience from: 19 Mar 2026
Originally published on cristel.com (fr)
Nina L.
8 Apr 2026
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Disappointed for the price I paid and the difficulty of use and maintenance of the products

Déçue pour le prix que j’y ai mis et la difficulté d’utilisation et d’entretien des produits
Experience from: 14 Mar 2026
Originally published on cristel.com (fr)
Carole D.
8 Apr 2026
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Excellent

Excellent
Experience from: 16 Mar 2026
Originally published on cristel.com (fr)
J. A.
8 Apr 2026
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Collected and verified by Verified Reviews
Easy access

Accès facile
Experience from: 19 Mar 2026
Originally published on cristel.com (fr)
Thierry L.
8 Apr 2026
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Collected and verified by Verified Reviews
Satisfied with the delivery right now; but it's over time that we will have a reliable opinion. Regards

A l'instant satisfait de la livraison ; mais c'est dans la durée que nous aurons un avis fiable Slts
Experience from: 17 Mar 2026
Originally published on cristel.com (fr)