What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Alain D.
20 Apr 2026
Verified review
Collected and verified by Verified Reviews
Practical, simple and ergonomic

Pratique simple et ergonomique
Experience from: 29 Mar 2026
Originally published on cristel.com (fr)
Laurence D.
20 Apr 2026
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Collected and verified by Verified Reviews
Quick search

Recherche rapide
Experience from: 28 Mar 2026
Originally published on cristel.com (fr)
Chantal A.
20 Apr 2026
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Collected and verified by Verified Reviews
I am extremely disappointed with DDP. I will not order from the site again if we cannot choose the carrier. The package was delivered to a relay point far from my home. The package, weighing about 5kg and especially bulky, could not be transported by bike. DDP, when contacted, did not respond to my request to have the package moved closer. I had to borrow a car. An expedition.

Je suis extrêmement déçue par DDP. Je commanderai plus sur le site si nous ne pouvons pas choisir le transporteur. Le colis a été livré dans un autre colis relais éloigné de chez moi. Le colis d'environ 5kg et surtout encombrant ne pouvais pas être transporte à vélo. DdP contacté n’a pas répondu à ma demande de rapprochement du colis. J’ai du emprunter une voiture. Une expédition.
Experience from: 30 Mar 2026
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, We are sincerely sorry to hear that your delivery experience did not meet your expectations. We fully understand the difficulties encountered and thank you for sharing your feedback. Please do not hesitate to contact us in such cases, we might have been able to find a solution. Sincerely. The Cristel team
Michel Q.
20 Apr 2026
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Collected and verified by Verified Reviews
very clear site, easy search, clear descriptions

site très clair, recherche facile, description claires
Experience from: 30 Mar 2026
Originally published on cristel.com (fr)
Roselyne L.
20 Apr 2026
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Good quality items that meet my expectations.

Articles de bonne qualité correspondant à mes souhaits.
Experience from: 14 Mar 2026
Originally published on cristel.com (fr)
Angiolo B.
20 Apr 2026
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Perfect product.

Produit parfait.
Experience from: 6 Mar 2026
Originally published on cristel.com (fr)
Madeleine C.
20 Apr 2026
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Clarify more clearly how the diameter of the pans is measured

Préciser de façon plus claire comment est mesuré le diamètre des poêles
Experience from: 25 Mar 2026
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to share your review. You will find this information in the dimensions section, where we indicate that the inner diameter of the item corresponds to the dimensions of the upper part of the item, from inner edge to inner edge. We remain at your disposal, Sincerely. The cristel team
Bernadette G.
20 Apr 2026
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Collected and verified by Verified Reviews
Since I couldn't find a store near me selling Cristel pans, I went through the website: very clear and informative.

n'ayant pas trouvé de magasin proche de chez moi vendant des poêles Cristel, je suis passée par le site : très clair et explicatif .
Experience from: 26 Mar 2026
Originally published on cristel.com (fr)
G. C.
20 Apr 2026
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GOOD

BIEN
Experience from: 27 Feb 2026
Originally published on cristel.com (fr)
Jean-Luc L.
20 Apr 2026
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Purchase of 2 CASTEL PRO stainless steel pans (5-ply), waiting for 2 saucepans and a sauté pan. My favorites in my collection - Just need to get used to them, don't panic. Then, cooking becomes a real joy. Very good material, frankly: quality, weight, balance, heat-up, and cool-down. Very good value for money in a competitive market: no regrets about my choice. Delivery, protection, and packaging more than perfect.

Achat 2 poeles inox CASTEL PRO (5 plis), en attente 2 casseroles et sauteuse. Mes préférées dans ma panoplie - Juste prendre les bonnes habitudes, ne pas paniquer. Ensuite, la cuisson devient une véritable fête.. Très bon matériel, franchement : qualité, poids, équilibre, montée en température, et redescente. Très bon rapport qualité prix dans un contexte concurrentiel : aucun regret sur mon choix. Livraison, protection et packaging plus que parfaits.
Experience from: 17 Mar 2026
Originally published on cristel.com (fr)
Christèle A.
20 Apr 2026
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Collected and verified by Verified Reviews
It's a gift, but I know this brand, as I have a set of saucepans and I'm very happy with them.

C’est un cadeau, mais je connais cette marque, pour avoir une série de casseroles et j’en suis très contente.
Experience from: 29 Mar 2026
Originally published on cristel.com (fr)
Jean-Claude T.
20 Apr 2026
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Very satisfied with the products, thank you

Très satisfait des produits , merci
Experience from: 17 Mar 2026
Originally published on cristel.com (fr)
René M.
20 Apr 2026
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very good

très bien
Experience from: 24 Mar 2026
Originally published on cristel.com (fr)
Nicole C.
14 Apr 2026
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No criticism to make

pas de critique à formuler
Experience from: 27 Mar 2026
Originally published on cristel.com (fr)
Romane A.
14 Apr 2026
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Reliable site

Site fiable
Experience from: 26 Mar 2026
Originally published on cristel.com (fr)
Odile D.
14 Apr 2026
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Collected and verified by Verified Reviews
I've known the brand for a long time. I'm a huge fan.

Je connais la marque depuis longtemps. Je suis une inconditionnelle.
Experience from: 27 Mar 2026
Originally published on cristel.com (fr)
Francis M.
14 Apr 2026
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Collected and verified by Verified Reviews
Very well-organized site.

Site très bien organisé.
Experience from: 28 Mar 2026
Originally published on cristel.com (fr)
Catherine B.
14 Apr 2026
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Collected and verified by Verified Reviews
Site, delivery very good

Site, livraison très bien
Experience from: 25 Mar 2026
Originally published on cristel.com (fr)
Helene G.
14 Apr 2026
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Fast delivery, neat and very protective packaging. Very beautiful saucepans, excellent quality, very practical removable handles, very good cooking and easy cleaning A pleasure to use them, very satisfied

Livraison rapide, emballage soigné et très protecteur. Très belles casseroles, excellente qualité, poignées amovibles très pratiques, très bonne cuisson et nettoyage facile Un plaisir de les utiliser, très satisfaite
Experience from: 26 Mar 2026
Originally published on cristel.com (fr)
Dominique K.
14 Apr 2026
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Collected and verified by Verified Reviews
Fluid and complete

Fluide et complet
Experience from: 29 Mar 2026
Originally published on cristel.com (fr)