What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3376 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 376 reviews since 14/03/2023

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4.8

Based on 1 041 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"RAS SITE FONCTIONNEL ET CLAIR, PRODUIT DE QUALITÉ ET LIVRAISON RAPIDE"

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

Digital experience

452 reviews mention the digital experience, with 89% positive feedback.

"Ben fatto, non è stato difficile trovare gli articoli ."

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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Cécile M.
24 Apr 2026
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Collected and verified by Verified Reviews
Products always of quality, made in France, perfect 👍

Produits toujours de qualité, made in France, parfait 👍
Experience from: 8 Apr 2026
Originally published on cristel.com (fr)
Laurent G.
23 Apr 2026
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Clear website Fast and careful shipping

Site clair Envoi rapide et soigné
Experience from: 19 Mar 2026
Originally published on cristel.com (fr)
Pascale C.
23 Apr 2026
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Very good

tres bien
Experience from: 4 Apr 2026
Originally published on cristel.com (fr)
Agnes S.
21 Apr 2026
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Fast delivery, and top-notch products!

livraison rapide,et produits au top!
Experience from: 4 Apr 2026
Originally published on cristel.com (fr)
Marie-Dominique B.
21 Apr 2026
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Easy-to-use site.

Site facile à utiliser.
Experience from: 4 Apr 2026
Originally published on cristel.com (fr)
Patricia A.
21 Apr 2026
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Very practical

Très pratique
Experience from: 8 Apr 2026
Originally published on cristel.com (fr)
Florence L.
21 Apr 2026
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Very clear site with lots of advice.

Site très clair avec de nombreux conseils.
Experience from: 8 Apr 2026
Originally published on cristel.com (fr)
Patrick L.
21 Apr 2026
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Collected and verified by Verified Reviews
Quality pan with good and fast heat-up, the only downside is cleaning this pan after cooking. Need more advice on cooking different dishes, meats, fried eggs, dishes in sauce, etc.

Poele de qualité avec une bonne montée et rapide en température ,seul bémol l entretien de cette poêle après cuisson.besoin de plus de conseils sur les cuissons de différents plats, Viandes œufs plat en sauce etc
Experience from: 8 Apr 2026
Originally published on cristel.com (fr)
Louis B.
21 Apr 2026
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The website is user-friendly and well-documented. Placing an order is simple and deliveries are very professional.

Le site est convivial et bien documenté. La passation de commande est simple et les livraisons très professionnelles.
Experience from: 6 Apr 2026
Originally published on cristel.com (fr)
Gisele F.
20 Apr 2026
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Website navigation very easy, fast delivery and product perfectly packaged

Navigation sur le site très facile,livraison rapide et produit parfaitement emballé
Experience from: 2 Apr 2026
Originally published on cristel.com (fr)
Gaillard C.
20 Apr 2026
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Fast and quality delivery. Clear site

Livraison rapide et de qualité. Site clair
Experience from: 3 Apr 2026
Originally published on cristel.com (fr)
Olivier D.
20 Apr 2026
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Very good product, a bit expensive

Très bon produit un peu cher
Experience from: 31 Mar 2026
Originally published on cristel.com (fr)
Jacqueline T.
20 Apr 2026
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It's good. but it's expensive 😃

Cest bien .... mais c'est cher 😃
Experience from: 2 Apr 2026
Originally published on cristel.com (fr)
Corinne B.
20 Apr 2026
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Nice website, a bit confusing for searches. You already need to know about cooking types (frying pan or other utensils) to navigate well when looking for an item. Not easy for a beginner, which I am not, and I sometimes felt lost. The overall content is full of beautiful things that make you dream! But it's certainly an investment.

Joli site un peu confus dans les recherches.. il faut déjà s'y connaître en type de cuisson (poêle ou autre ustensiles) pour bien se diriger quand on cherche un article.. Pas facile pour un débutant (e) ce n'est pas mon cas et je me suis sentie perdue parfois.. Le contenu global fait rêver pleins de belles choses ! Mais C'est un investissement c'est certain.
Experience from: 1 Apr 2026
Originally published on cristel.com (fr)
Yves G.
20 Apr 2026
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excellent appliance; pro equipment

excellent appareil ;materiel de pro
Experience from: 1 Apr 2026
Originally published on cristel.com (fr)
Marie-Christine C.
20 Apr 2026
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Good navigation on the site. A large selection of kitchen utensils. Secure payment. Very fast shipping.

Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide.
Experience from: 31 Mar 2026
Originally published on cristel.com (fr)
Mireille D.
20 Apr 2026
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A bit expensive, but the quality is there

un peu chère mais la qualité est là
Experience from: 2 Apr 2026
Originally published on cristel.com (fr)
Patrick J.
20 Apr 2026
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Perfect.

Parfait.
Experience from: 3 Apr 2026
Originally published on cristel.com (fr)
Sylvie B.
20 Apr 2026
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Too bad the handle wasn't screwed on when it arrived

Dommage la poignée n’était pas vissée à l’arrivée
Experience from: 4 Apr 2026
Originally published on cristel.com (fr)
Pierre-Edouard G.
20 Apr 2026
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Looking for simple products, smooth ordering process

recherche des produits simple, processus de commande fluide
Experience from: 28 Mar 2026
Originally published on cristel.com (fr)