What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Chrystel D.
6 May 2026
Verified review
Collected and verified by Verified Reviews
Easy-to-use site, order delivered quickly

Site facile à utiliser, commande livrée rapidement
Experience from: 31 Mar 2026
Originally published on cristel.com (fr)
Emmanuelle M.
4 May 2026
Verified review
Collected and verified by Verified Reviews
Nothing to report.

RAS
Experience from: 20 Apr 2026
Originally published on cristel.com (fr)
Anne M.
4 May 2026
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 17 Apr 2026
Originally published on cristel.com (fr)
Jean christophe R.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Very good lid Very practical to use

Très bon couvercle Très pratique a utiliser
Experience from: 19 Apr 2026
Originally published on cristel.com (fr)
Nelly G.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Once you get the hang of stainless steel, it's a joy to cook healthier.

Une fois la prise en main fait avec l’inox c’est un bonheur de cuisiner plus sain .
Experience from: 18 Apr 2026
Originally published on cristel.com (fr)
Véronique M.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Very beautiful kitchen utensils, very good quality.

Très beaux ustensiles de cuisine, très bonne qualité.
Experience from: 20 Apr 2026
Originally published on cristel.com (fr)
Kevin P.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 18 Apr 2026
Originally published on cristel.com (fr)
Jean-Charles P.
3 May 2026
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Collected and verified by Verified Reviews
Product out of stock during my visit, but the option to register a request by email is very practical. Product restocked quickly, fast shipping afterwards, and top quality product.

Produit pas en stock lors de ma visite, mais la possibilité d'enregister une demande par mail est très pratique. Produit restocké rapidement, expedition rapide ensuite, et produit top qualité.
Experience from: 16 Apr 2026
Originally published on cristel.com (fr)
Patricia P.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Order received. Very quickly.

Cde reçu. Très vite .
Experience from: 19 Apr 2026
Originally published on cristel.com (fr)
Jacques M.
3 May 2026
Verified review
Collected and verified by Verified Reviews
High-quality products. Fast delivery with real-time information.

Produits de grande qualité. Rapidité de livraison avec informations en temps réel.
Experience from: 19 Apr 2026
Originally published on cristel.com (fr)
Veronique B.
3 May 2026
Verified review
Collected and verified by Verified Reviews
Excellent quality

Excellente qualité
Experience from: 17 Apr 2026
Originally published on cristel.com (fr)
Philippe D.
2 May 2026
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Collected and verified by Verified Reviews
Several orders placed, delivery on time, product packaged correctly.

Plusieurs commandes effectuées, livraison dans les délais, produit emballé correctement.
Experience from: 15 Apr 2026
Originally published on cristel.com (fr)
Jocelyne C.
2 May 2026
Verified review
Collected and verified by Verified Reviews
Clear and well-designed site. Pleasant to browse, complete & clear explanations.

Site explicite et bien conçu. Agréable à la recherche, explications complètes & claires...
Experience from: 16 Apr 2026
Originally published on cristel.com (fr)
Michaël M.
2 May 2026
Verified review
Collected and verified by Verified Reviews
Excellent product, nothing to complain about.

Excellent produit rien à redire
Experience from: 13 Apr 2026
Originally published on cristel.com (fr)
Marie-France D.
2 May 2026
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Collected and verified by Verified Reviews
Very beautiful utensils, very practical, very solid!

Très beaux ustensiles, très pratiques, très solides!
Experience from: 15 Apr 2026
Originally published on cristel.com (fr)
Yvette B.
2 May 2026
Verified review
Collected and verified by Verified Reviews
Irreplaceable products

Produits irremplaçables
Experience from: 13 Apr 2026
Originally published on cristel.com (fr)
Geneviève L.
2 May 2026
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Collected and verified by Verified Reviews
order received within the timeframe

commande reçue dans le délai
Experience from: 15 Apr 2026
Originally published on cristel.com (fr)
Veronique H.
2 May 2026
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Collected and verified by Verified Reviews
Charming people with good advice. I appreciate it

Des gens charmants de bons conseils. J'apprécie
Experience from: 17 Apr 2026
Originally published on cristel.com (fr)
Christine C.
2 May 2026
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Your Cristel video on how to use your pan properly is very clear. Your website is very comprehensive.

Votre vidéo Cristel, sur l'utilisation de votre poêle dans les règles de l'art, est très claire. Votre site est très complet.
Experience from: 14 Apr 2026
Originally published on cristel.com (fr)
Veronique G.
2 May 2026
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Collected and verified by Verified Reviews
Easy and quite effective

Facile et assez efficace
Experience from: 15 Apr 2026
Originally published on cristel.com (fr)