What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3373 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 373 reviews since 14/03/2023

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4.8

Based on 1 038 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Philippe P.
18 Jun 2026
Verified review
Collected and verified by Verified Reviews
Very ergonomic, could better present the saucepan sets, I had a little trouble finding them.

Très ergonomique, peut être mieux présenter les ensembles de casseroles que j'ai eu un peu de mal à retrouver
Experience from: 23 May 2026
Originally published on cristel.com (fr)
Sebastien M.
18 Jun 2026
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Collected and verified by Verified Reviews
Serious site, fast shipping, easy to navigate and find what you're looking for

Site sérieux, expédition rapide, facile de surfer et de trouver ce que l'on cherche
Experience from: 22 May 2026
Originally published on cristel.com (fr)
Olivier P.
18 Jun 2026
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Collected and verified by Verified Reviews
None

Aucun
Experience from: 28 May 2026
Originally published on cristel.com (fr)
Frédéric M.
18 Jun 2026
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Collected and verified by Verified Reviews
Simple site, you can easily find what you are looking for

Site simple , on trouve facilement ce que l'on cherche
Experience from: 8 May 2026
Originally published on cristel.com (fr)
Vanessa G.
18 Jun 2026
Verified review
Collected and verified by Verified Reviews
The site is easy to use. The product ranges are well organized

Le site est facile d’utilisation. Les gammes de produits sont bien organisées
Experience from: 15 May 2026
Originally published on cristel.com (fr)
Yves M.
18 Jun 2026
Verified review
Collected and verified by Verified Reviews
Easy to use

Simple d''utilisation
Experience from: 11 May 2026
Originally published on cristel.com (fr)
Danielle D.
18 Jun 2026
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Fast delivery

Livraison rapide
Experience from: 25 May 2026
Originally published on cristel.com (fr)
Jean-Yves G.
18 Jun 2026
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Collected and verified by Verified Reviews
Very accessible site, responsive service and fast delivery!

Site très accessible, service réactif et livraison rapide!
Experience from: 24 May 2026
Originally published on cristel.com (fr)
Hélène Q.
15 Jun 2026
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Very clear

Très clair
Experience from: 24 May 2026
Originally published on cristel.com (fr)
Marie blanche C.
15 Jun 2026
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The expected quality is there

LA QUALITE ATTTENDUE AU RENDEZ-VOUS
Experience from: 26 May 2026
Originally published on cristel.com (fr)
Magdalena B.
15 Jun 2026
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Collected and verified by Verified Reviews
The first 3 uses were great, but this morning it was impossible to remove the eggs from the pan without leaving half of them stuck!

Les 3 premières utilisations nickel, mais ce matin impossible de retirer les oeufs de la poêle sans en laisser la moitié collée !
Experience from: 24 May 2026
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for sharing your experience with us. We understand how frustrating it can be to encounter problems with our products. For eggs, we recommend heating the pan to 2/3 power, using the water drop test. (You can find the video on our website www.cristel.com, recipe "cooking without fat") Then, add a little fat and spread it before putting the eggs in the pan. Once the egg white coagulates, turn off the heat and put on a lid. Wait about thirty seconds. (The lid will help bring moisture back into the pan, which will make the eggs easier to remove) Sincerely. The Cristel Team
Bernard C.
15 Jun 2026
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Collected and verified by Verified Reviews
!!!

!!!
Experience from: 25 May 2026
Originally published on cristel.com (fr)
Eliane G.
15 Jun 2026
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no problem.

pas de pb ..
Experience from: 28 May 2026
Originally published on cristel.com (fr)
Yves L.
15 Jun 2026
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Collected and verified by Verified Reviews
Happy with my delivery, I used an AI to compare the different coatings with explanations that I couldn't clearly find on the site, through which it is difficult to compare products whose price differences are sometimes a bit obscure for me. I am a loyal customer and I am delighted to be so.

Content de ma livraison, je me suis servi d'une IA pour comparer les différents revêtements avec des explications que je ne trouvais pas clairement sur le site à travers lequel il est difficile de comparer les produits dont les différences de prix sont parfois un peu obscures pour moi. Je suis un client fidèle et je suis ravi de l'être.
Experience from: 26 May 2026
Originally published on cristel.com (fr)
Annick F.
15 Jun 2026
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Collected and verified by Verified Reviews
Its only drawback is its weight. It was a gift for my mother and she can't lift it with one hand as she was used to with her other pans. The weight. The quality no doubt :-)

Son seul défaut est son poids. C’était un cadeau pour ma mère et elle ne peut pas la soulever d’une main comme elle en avait l’habitude avec ses autres poêles. Le poids de. La qualité sans doute :-)
Experience from: 28 May 2026
Originally published on cristel.com (fr)
Jean B.
15 Jun 2026
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Collected and verified by Verified Reviews
Good

Bien
Experience from: 22 May 2026
Originally published on cristel.com (fr)
Dominique M.
15 Jun 2026
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I am very disappointed I thought I was buying made in France and I ended up with Chinese products After checking, it is indeed noted but in small print

Je suis très déçu Je pensais acheter du made in France et je me retrouve avec des produits chinois Après vérification, C’est bien noté mais en petit
Experience from: 22 May 2026
Originally published on cristel.com (fr)
Jean-FrançOis F.
15 Jun 2026
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The website is clear and fluid. I was able to easily find what I wanted and get good advice.

le site est clair et fluide. J'ai pus trouver facilement ce qu je voulais et de bon conseils.
Experience from: 16 May 2026
Originally published on cristel.com (fr)
François D.
15 Jun 2026
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Collected and verified by Verified Reviews
For me everything is OK Very beautiful material

Pour moi tout est Ok Très beau matériel
Experience from: 23 May 2026
Originally published on cristel.com (fr)
Valerie V.
15 Jun 2026
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Collected and verified by Verified Reviews
Very fast delivery, impeccable packaging

Livraison très rapide emballage impeccable
Experience from: 26 May 2026
Originally published on cristel.com (fr)