What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

Brigitte K.
12 Aug 2026
Verified review
Collected and verified by Verified Reviews
Perfect, order delivered quickly and quality material.

parfait, commande rapidement livrée et matériel de qualité.
Experience from: 21 Jul 2026
Originally published on cristel.com (fr)
Didier B.
12 Aug 2026
Verified review
Collected and verified by Verified Reviews
High-quality equipment.

Materiel de haute qualité.
Experience from: 20 Jul 2026
Originally published on cristel.com (fr)
Monique G.
12 Aug 2026
Verified review
Collected and verified by Verified Reviews
super

super
Experience from: 20 Jul 2026
Originally published on cristel.com (fr)
Sylvie B.
12 Aug 2026
Verified review
Collected and verified by Verified Reviews
Very explicit.

Très explicite.
Experience from: 22 Jul 2026
Originally published on cristel.com (fr)
Lydia V.
12 Aug 2026
Verified review
Collected and verified by Verified Reviews
Perfect 👍

Parfait 👍
Experience from: 22 Jul 2026
Originally published on cristel.com (fr)
Julien B.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Very satisfied overall. However, there is play in the removable handle

Trés satisfait dans l'ensemble. Par contre il y a du jeu dans la poignée amovible
Experience from: 21 Jul 2026
Originally published on cristel.com (fr)
Maryse P.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Site well presented, products well detailed, Order shipped quickly, my saucepan was very well packaged. I am very satisfied

Site bien présenté, produits bien détaillés, Commande rapidement expédiée, ma casserole était très bien emballée. Je suis très satisfaite
Experience from: 20 Jul 2026
Originally published on cristel.com (fr)
Geneviève P.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Delivery and website are fine, lots of interesting things on the site, videos, advice, especially regarding the relationship between pot size and hob size; possibly add recommended distances between cooking hobs for pressure cookers, in short: on our induction hob, there isn't enough space between hobs to use them simultaneously. Part 3 of the questionnaire is too restrictive: - new customer profile everyday cooking - type of cooking almost all Part 2: why doesn't the frying pan appear

ivraison et site ras, beaucoup de choses intéressantes sur le site, vidéos, conseils notamment rapport taille fond/plaque ; à ajouter éventuellement distances recommandées entre plaques de cuisson pour pression sur fabricants, en clair : sur notre plaque induction pas assez d'espaces inter-plaques pour les utiliser simultanément. Partie 3 du questionnaires trop réductrice : - profil nouveau client cuisine du quotidien - type de cuissons toutes ou presque Partie 2 : pourquoi la poêle n'apparaît pas
Experience from: 21 Jul 2026
Originally published on cristel.com (fr)
Florence G.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Delivery, very fast, without any problem.

Livraison, très rapide, sans problème.
Experience from: 18 Jul 2026
Originally published on cristel.com (fr)
Estelle B.
4 Aug 2026
Verified review
Collected and verified by Verified Reviews
Fast delivery and well-packaged products. The pan perfectly meets my expectations. The handle is easy to use. I am happy to be able to buy French and to know that I will keep this product for a long time.

Livraison rapide et produits bien emballés. La poêle correspond parfaitement à mon attente. La poignée est facile d'utilisation. Je suis contente de pouvoir acheter français et de savoir que je garderai longtemps ce produit.
Experience from: 1 Jul 2026
Originally published on cristel.com (fr)
Remi M.
3 Aug 2026
Verified review
Collected and verified by Verified Reviews
Comprehensive, ergonomic.

Exhaustif, ergonomique.
Experience from: 21 Jul 2026
Originally published on cristel.com (fr)
Laurence V.
3 Aug 2026
Verified review
Collected and verified by Verified Reviews
Cristel brand saucepans are of excellent quality. They offer very good cooking, are robust, durable, and pleasant to use daily. An excellent investment for those looking for reliable kitchenware.

Les casseroles de la marque Cristel sont d'excellente qualité. Elles offrent une très bonne cuisson, sont robustes, durables et agréables à utiliser au quotidien. Un excellent investissement pour ceux qui recherchent du matériel de cuisine fiable.
Experience from: 20 Jul 2026
Originally published on cristel.com (fr)
Severine C.
2 Aug 2026
Verified review
Collected and verified by Verified Reviews
Website navigation is very easy

Navigation sur le site très facile
Experience from: 4 Jul 2026
Originally published on cristel.com (fr)
Carlo M.
2 Aug 2026
Verified review
Collected and verified by Verified Reviews
Service that lives up to the brand's quality

Service à la hauteur de la qualité de la marque
Experience from: 17 Jul 2026
Originally published on cristel.com (fr)
Célia B.
1 Aug 2026
Verified review
Collected and verified by Verified Reviews
Very clear site, fast shipping, carefully packaged, the items arrived well wrapped and protected.

Site très clair, envoi rapide, soignée, les articles sont arrivés bien emballés et protégés.
Experience from: 2 Jun 2026
Originally published on cristel.com (fr)
Alexandra S.
1 Aug 2026
Verified review
Collected and verified by Verified Reviews
Everything is of very good quality. I am delighted.

Tout est de très bonne qualité. Suis ravie.
Experience from: 12 Jul 2026
Originally published on cristel.com (fr)
Nadine G.
31 Jul 2026
Verified review
Collected and verified by Verified Reviews
Very good product

Très bon prod
Experience from: 14 Jul 2026
Originally published on cristel.com (fr)
Florian G.
30 Jul 2026
Verified review
Collected and verified by Verified Reviews
Super material that exudes quality!

Super matériel qui respire la qualité !
Experience from: 15 Jul 2026
Originally published on cristel.com (fr)
Isabelle P.
30 Jul 2026
Verified review
Collected and verified by Verified Reviews
Clear and well-organized site, easy to search.

Site clair et bien organisé, la recherche y est facile.
Experience from: 16 Jul 2026
Originally published on cristel.com (fr)
Pascal L.
30 Jul 2026
Verified review
Collected and verified by Verified Reviews
Excellent product, as promised.

Excellent produit conforme à la promesse
Experience from: 15 Jul 2026
Originally published on cristel.com (fr)