What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

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5 ★

Valerie B.
30 Jul 2026
Verified review
Collected and verified by Verified Reviews
Great

Ras
Experience from: 16 Jul 2026
Originally published on cristel.com (fr)
Pierre-Gaspard D.
30 Jul 2026
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Collected and verified by Verified Reviews
Great, as expected and fast.

Ras, conforme et rapide.
Experience from: 15 Jul 2026
Originally published on cristel.com (fr)
Brigitte M.
30 Jul 2026
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Collected and verified by Verified Reviews
I'll have to get used to cooking with stainless steel, but so far everything I've tried is perfect. I'm delighted.

Il va falloir que je m'habitue à cuisiner avec de l'inox, mais jusqu'à présent tout ce que j'ai essayé est parfait. Je suis ravie.
Experience from: 9 Jul 2026
Originally published on cristel.com (fr)
Dezza A.
30 Jul 2026
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Everything is easy

Tout est facile
Experience from: 9 Jul 2026
Originally published on cristel.com (fr)
O. P.
30 Jul 2026
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Very good quality product

Très bon produit de qualité
Experience from: 13 Jul 2026
Originally published on cristel.com (fr)
Jochen O.
30 Jul 2026
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Great products

Tolle Produkte
Experience from: 14 Jul 2026
Originally published on cristel.com (fr)
Agnès L.
30 Jul 2026
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Very good product

Très bon produit
Experience from: 16 Jul 2026
Originally published on cristel.com (fr)
Magalie S.
30 Jul 2026
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First order, no issues. Very fast processing and shipping.

Première commande , aucun soucis. Traitement et expédition très rapide.
Experience from: 8 Jul 2026
Originally published on cristel.com (fr)
Quentin F.
30 Jul 2026
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Collected and verified by Verified Reviews
Site well-built and functional

Site bien construit et fonctionnel
Experience from: 8 Jul 2026
Originally published on cristel.com (fr)
Fanny P.
30 Jul 2026
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Collected and verified by Verified Reviews
Very disappointed. I received a first one that cracked on the 2nd use, even though the water was at the indicated temperature. The customer service sent me another one, the bottom of which has just completely cracked after a small knock during cleaning. In principle, a plastic-free coffee maker is ideal, but the robustness is really not there, which is a shame for a brand of this usual quality.

Très déçue. J’en ai reçu une première qui s’est fissurée à la 2e utilisation alors que l’eau était à la température indiquée. Le service client m’en a renvoyé une, dont le bas vient de se fissurer entièrement après un petit choc durant le nettoyage. Sur le principe une cafetière sans plastique est idéal, mais la robustesse n’est vraiment pas au rendez-vous, ce qui est dommage pour une marque de cette qualité habituellement.
Experience from: 25 Jun 2026
Originally published on cristel.com (fr)
Bernard S.
30 Jul 2026
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Collected and verified by Verified Reviews
Unhappy because when buying, given the price of the pan, it is not specified that the handle is extra, which leads to a second order, therefore additional shipping costs.

Mécontent car lors de l’achat vue le prix de la poêle il n’est pas spécifié que le manche est en supplément ce qui fait passer une deuxième commande donc frais d’expédition en sup
Experience from: 6 Jul 2026
Originally published on cristel.com (fr)
Thierry B.
26 Jul 2026
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Top

Top
Experience from: 9 Jul 2026
Originally published on cristel.com (fr)
Jean claude noel hermann B.
26 Jul 2026
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Excellent site. Easy to make a choice.

Site excellent. Choisi facile à faire.
Experience from: 7 Jul 2026
Originally published on cristel.com (fr)
Christian G.
26 Jul 2026
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Great product, quality matches the product description.

Super produit, qualité conforme à la description du produit.
Experience from: 8 Jul 2026
Originally published on cristel.com (fr)
Nathalie H.
26 Jul 2026
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Great quality product

Super produit de qualité
Experience from: 6 Jul 2026
Originally published on cristel.com (fr)
Lionel A.
26 Jul 2026
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good

bien
Experience from: 8 Jul 2026
Originally published on cristel.com (fr)
Anne M.
26 Jul 2026
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Very practical, I already own pots and pans and I use the same handles

Très pratique, je possède déjà des casseroles et j'utilise les mêmes poignées
Experience from: 7 Jul 2026
Originally published on cristel.com (fr)
Micheline R.
26 Jul 2026
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Everything was very good

Tout était très bien
Experience from: 7 Jul 2026
Originally published on cristel.com (fr)
Nicole B.
26 Jul 2026
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Very good for delivery and the brand is always of great quality

Très bien pour la livraison et la marque est toujours de grande qualité
Experience from: 4 Jul 2026
Originally published on cristel.com (fr)
M. B.
26 Jul 2026
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Collected and verified by Verified Reviews
Very good

Très bien
Experience from: 28 Jun 2026
Originally published on cristel.com (fr)