What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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Pierrette B.
31 Aug 2026
Verified review
Collected and verified by Verified Reviews
The website is clear, fast, and functional.

Le site est clair rapide et fonctionnel.
Experience from: 8 Aug 2026
Originally published on cristel.com (fr)
Dominique C.
31 Aug 2026
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Collected and verified by Verified Reviews
Order placed during the holidays and received the week after we returned, we will continue to order from the pro site. Is loyalty rewarded? Especially convinced of the product, and we will continue to equip ourselves from Cristel, in addition to being convinced of the French product.

Commande passée pendant les vacances et reçue dans la semaine de la reprise, continuerons à commander sur le site pro. La fidélité est elle récompensée ? Surtout convaincus du produit, et continuerons à nous equiper sur cristel, en plus convaincus du produit français.
Experience from: 9 Aug 2026
Originally published on cristel.com (fr)
Sandrine P.
31 Aug 2026
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Collected and verified by Verified Reviews
With these pots, pans, etc., I rediscover the pleasure of cooking and I save electricity with my induction hob

Avec ces casserole poêle etc... Je retrouve le plaisir de cuisiner et je fais des économies de courant avec ma plaque à induction
Experience from: 15 Aug 2026
Originally published on cristel.com (fr)
Marie-Odile M.
30 Aug 2026
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Collected and verified by Verified Reviews
Very nice product quality

Très belle qualité de produit
Experience from: 27 Jul 2026
Originally published on cristel.com (fr)
Magalie C.
30 Aug 2026
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Collected and verified by Verified Reviews
Very satisfied

Très satisfaite
Experience from: 27 Jul 2026
Originally published on cristel.com (fr)
Jean G.
30 Aug 2026
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Collected and verified by Verified Reviews
I found exactly what I wanted.

J’ai trouvé exactement ce que je voulais.
Experience from: 27 Jul 2026
Originally published on cristel.com (fr)
Sarah A.
30 Aug 2026
Verified review
Collected and verified by Verified Reviews
Very nice

Très chouette
Experience from: 8 Aug 2026
Originally published on cristel.com (fr)
Bernard F.
30 Aug 2026
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Easy, well presented

Facile, bien présenté
Experience from: 26 Jul 2026
Originally published on cristel.com (fr)
Florie B.
30 Aug 2026
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Very good

Très bien
Experience from: 29 Jul 2026
Originally published on cristel.com (fr)
Fredo N.
30 Aug 2026
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Navigation is easy and clear, purchasing is easy

La navigation est aisée et claire m, l'achat facile
Experience from: 6 Aug 2026
Originally published on cristel.com (fr)
Vanessa B.
28 Aug 2026
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Collected and verified by Verified Reviews
Very clear information. It's appreciated to inform customers about deliveries during annual leave. Package carefully wrapped Very good tracking for delivery, DPD supplier very good. No bad surprises, which is appreciated for a quality product

Informations très claires. C'est appréciable d'informer les clients les clients sur les livraisons assurées en cas de congés annuels. Colis emballé soigneusement Très bon suivi pour la livraison, fournisseur DPD très bien. Aucune mauvaise surprise c'est appréciable pour un produit de qualité
Experience from: 19 Jul 2026
Originally published on cristel.com (fr)
Chantal B.
27 Aug 2026
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Collected and verified by Verified Reviews
Very good reception of the package but I notice spots on the bottom of the coffee maker (like rust spots?) I already bought a 6-cup coffee maker and I hadn't noticed these imperfections?

Très bonne réception du colis mais je constate des points au fond de la cafetière ( comme des points de rouille ???) J'ai déjà acheté une cafetière 6 tasses et je n'avais pas constaté ces imperfections ????
Experience from: 13 Jul 2026
Originally published on cristel.com (fr)
Reply from cristel.com (fr)

Hello, Thank you for taking the time to give us your feedback. Our customer service department will get back to you directly by email. Please check your spam folder. The Cristel Team
Pascale P.
12 Aug 2026
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Collected and verified by Verified Reviews
Very well made!

Très bien fait !!!
Experience from: 23 Jul 2026
Originally published on cristel.com (fr)
Piquet N.
12 Aug 2026
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Site easy and clear

Site facile et clair
Experience from: 23 Jul 2026
Originally published on cristel.com (fr)
Valérie L.
12 Aug 2026
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Collected and verified by Verified Reviews
good

bien
Experience from: 22 Jul 2026
Originally published on cristel.com (fr)
Richard M.
12 Aug 2026
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Collected and verified by Verified Reviews
Cristel offers products of very, very good quality

Cristel offre des produits de très très bonne qualité
Experience from: 18 Jul 2026
Originally published on cristel.com (fr)
Anna C.
12 Aug 2026
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Very very reliable. Top quality and impeccable service.

Très très fiable. Top qualité et service impeccable.
Experience from: 20 Jul 2026
Originally published on cristel.com (fr)
Philippe P.
12 Aug 2026
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It's perfect!

C'est parfait !
Experience from: 19 Jul 2026
Originally published on cristel.com (fr)
Maeva S.
12 Aug 2026
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Collected and verified by Verified Reviews
Nothing more

Sans plus
Experience from: 19 Jul 2026
Originally published on cristel.com (fr)
Marcel N.
12 Aug 2026
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Collected and verified by Verified Reviews
Very good performing equipment, but a bit expensive, with delicate cleaning depending on the use.

Très bon matériel performant, mais un peu cher, avec selon l’utilisation un nettoyage délicat.
Experience from: 6 Jul 2026
Originally published on cristel.com (fr)