What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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5 ★

Lydie M.
6 Oct 2026
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 17 Sept 2026
Originally published on cristel.com (fr)
Roger E.
6 Oct 2026
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Collected and verified by Verified Reviews
well built

bien consruit
Experience from: 15 Sept 2026
Originally published on cristel.com (fr)
Fabrice D.
6 Oct 2026
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Very good

Très bien
Experience from: 17 Sept 2026
Originally published on cristel.com (fr)
Jocelyne D.
6 Oct 2026
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Very satisfied

très satisfaite
Experience from: 19 Sept 2026
Originally published on cristel.com (fr)
Martine T.
6 Oct 2026
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It's beyond my expectations

C’est au-delà de mes espérances
Experience from: 16 Sept 2026
Originally published on cristel.com (fr)
Didier R.
6 Oct 2026
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Top three contents

Top tres content
Experience from: 12 Sept 2026
Originally published on cristel.com (fr)
Sami J.
6 Oct 2026
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Great, truly incredible on induction hob!

Super, vraiment incroyable sur plaque à induction !
Experience from: 13 Sept 2026
Originally published on cristel.com (fr)
Patrick P.
6 Oct 2026
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Very correct

Très correct
Experience from: 11 Sept 2026
Originally published on cristel.com (fr)
Fatima V.
6 Oct 2026
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It's not easy to understand the logic of the organization.

Ce ne pas facile de comprendre la logique de l'orgasitation.
Experience from: 13 Sept 2026
Originally published on cristel.com (fr)
Marie thérése C.
6 Oct 2026
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Collected and verified by Verified Reviews
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Experience from: 15 Sept 2026
Originally published on cristel.com (fr)
Brigitte R.
4 Oct 2026
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Collected and verified by Verified Reviews
Navigation is quite easy, a little difficulty finding the right choice of pan, but with the explanations it's okay.

Navigation assez facile un peu de difficulté pour trouver le bon choix de poele mais avec les explications ça va.
Experience from: 15 Sept 2026
Originally published on cristel.com (fr)
Pascal B.
4 Oct 2026
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Very fast shipping. Received as expected

Envoi très rapide. Réception conforme
Experience from: 16 Sept 2026
Originally published on cristel.com (fr)
Jean-Philippe A.
4 Oct 2026
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Difficult ergonomics for comparing similar products from different ranges

Ergonomie difficile pour comparer des produits similaires de gammes différentes
Experience from: 11 Sept 2026
Originally published on cristel.com (fr)
Olivier D.
4 Oct 2026
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An ergonomic, user-friendly, and intuitive website. In short, nothing to complain about the ordering experience.

Un site ergonomique, convivial et intuitif. Bref, rien à redire de l'expérience de commande.
Experience from: 13 Sept 2026
Originally published on cristel.com (fr)
Erick M.
4 Oct 2026
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This isn't my first Cristel purchase, but I must admit to a certain disappointment with the Wok.

je n'en suis pas a mon 1ER achat Cristel mais je dois avoué une certaine déception sur le Wok
Experience from: 11 Sept 2026
Originally published on cristel.com (fr)
Monique B.
4 Oct 2026
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very clear site

site très clair
Experience from: 12 Sept 2026
Originally published on cristel.com (fr)
Francoise S.
4 Oct 2026
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It's a shame that the lids are not sold with the pans and skillets, because I bought a lid thinking it would fit my pan and skillet, and in the end it's much too big and doesn't fit!

Dommage que les couvercles ne soient pas vendus avec les poeles et sauteuses ca j'ai pris un couvercle pensant qu'il conviendrait avec ma poele et sauteuse et finalement il est beaucoup trop grand et ne s'adapte pas !!
Experience from: 12 Sept 2026
Originally published on cristel.com (fr)
William D.
4 Oct 2026
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Collected and verified by Verified Reviews
Good quality, slow shipping. They should set up a distribution center in Germany. 👍

Gute Qualität, Versand langsam. Sollten einen Vertrieb in Deutschland aufbauen. 👍
Experience from: 20 Sept 2026
Originally published on cristel.com (de)
Jacques M.
1 Oct 2026
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The product packaging and its protection leave something to be desired. The cardboard box was damaged in several places. Despite this, the product shows no marks or degradation.

L'emballage du produit et sa protection laissent à désirer. Carton abîmé en plusieurs endroits. Malgré tout, le produit ne comporte pas de marque ni de dégradation.
Experience from: 18 Aug 2026
Originally published on cristel.com (fr)
Mir A.
1 Oct 2026
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Fast delivery, quality product, I can only recommend.

Livraison rapide, produit qualitatif, je ne peux que recommander.
Experience from: 12 Sept 2026
Originally published on cristel.com (fr)