What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

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4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

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Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

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5 ★

Patrick A.
1 Oct 2026
Verified review
Collected and verified by Verified Reviews
Fast delivery. Contents as described

Livraison rapide. Contenu conforme
Experience from: 8 Sept 2026
Originally published on cristel.com (fr)
Maryse D.
1 Oct 2026
Verified review
Collected and verified by Verified Reviews
The 3

Les 3
Experience from: 29 Aug 2026
Originally published on cristel.com (fr)
Isabelle C.
1 Oct 2026
Verified review
Collected and verified by Verified Reviews
Top customer service. Quick response

Service client au top. Réponse rapide
Experience from: 6 Sept 2026
Originally published on cristel.com (fr)
Samuele P.
30 Sept 2026
Verified review
Collected and verified by Verified Reviews
Good and easy order process, delivery puntual. The product work well, no surprise. Very good 👍
Experience from: 12 Sept 2026
A. B.
28 Sept 2026
Verified review
Collected and verified by Verified Reviews
After only a short period of use, there's nothing to complain about. Nothing sticks.

nach erst kurzer benutzungszeit gibts nichts zu meckern. es bleibt mal nichts kleben.
Experience from: 10 Sept 2026
Originally published on cristel.com (de)
M. C.
24 Sept 2026
Verified review
Collected and verified by Verified Reviews
Great

Ras
Experience from: 10 Sept 2026
Originally published on cristel.com (fr)
Aurelia G.
24 Sept 2026
Verified review
Collected and verified by Verified Reviews
Smooth website, order and delivery times respected!

Site fluide, commande et délais respectés !
Experience from: 5 Sept 2026
Originally published on cristel.com (fr)
Jean J.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
The website is good, the products are good, but too expensive

Le site est bien, les produit sont bons, mais trop cher
Experience from: 6 Sept 2026
Originally published on cristel.com (fr)
Corinne P.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
A marvel!

Une merveille !
Experience from: 6 Sept 2026
Originally published on cristel.com (fr)
Claire D.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
AMAZING!

EPATANT !
Experience from: 8 Sept 2026
Originally published on cristel.com (fr)
Isabelle M.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
The frying pan is perfect

La poêle est parfaite
Experience from: 7 Sept 2026
Originally published on cristel.com (fr)
Muriel H.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Clear navigation.

Navigation claire.
Experience from: 8 Sept 2026
Originally published on cristel.com (fr)
Elisabeth L.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Very satisfied

Tres satisfaite
Experience from: 7 Sept 2026
Originally published on cristel.com (fr)
Luc andré G.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Easy and fast

Facile et rapide
Experience from: 5 Sept 2026
Originally published on cristel.com (fr)
Emmanuel M.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Intuitive site.

Site intuitif.
Experience from: 17 Aug 2026
Originally published on cristel.com (fr)
Alain H.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Hello, the delivery person was a bit clumsy, for example, he claimed to have sent us an email when we received nothing. nothing. Regards

bonjour Livreur un peu cafouilleux quand meme pretend par exemple nous avoir envoye un mel alors que nous n'avons rien reçu Salutations
Experience from: 1 Sept 2026
Originally published on cristel.com (fr)
Guillaume H.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Smooth and fast navigation

Navigation fluide et rapide
Experience from: 5 Sept 2026
Originally published on cristel.com (fr)
Françoise L.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
Perfect delivery, I will order more pans later

livraison parfaite, je commanderai plus tard d'autres poele
Experience from: 1 Sept 2026
Originally published on cristel.com (fr)
Jean louis H.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
It's clear and easy to order

C'est clair et facile pour commander
Experience from: 30 Aug 2026
Originally published on cristel.com (fr)
Michaële C.
22 Sept 2026
Verified review
Collected and verified by Verified Reviews
The website is very clear and accessible. We live in the European Union and the order and delivery were easy and fast. Thank you!

Le site est tres clair et accessible. Nous habitons dans l'union européenne et la commande et la livraison etait facile et rapide. merci!
Experience from: 6 Sept 2026
Originally published on cristel.com (fr)