What do Internet users think about cristel.com ?

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction. Many reviews mention quick delivery, neat parcels, helpful customer service, and easy access to spare parts, while some customers also note healthy cooking and products that suit everyday use well. Cristel gathers overwhelmingly positive feedback with 3372 reviews published in total and an average rating of 4.8 stars.

What is cristel.com's address ?

Rue du 8 mai - Parc d'activités du Moulin 25490 FESCHES-LE-CHATEL

Reviews for Cristel.com

Total: 3 372 reviews since 14/03/2023

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.8

Based on 1 037 reviews from the last 12 months

5

87%
4

9%
3

2%
2

1%
1

1%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cristel feels like a brand that makes ordering simple and reassuring, with a clear, intuitive website, very fast shipping, and careful packaging. Customers also describe the cookware as well designed, effective, and easy to use, including on induction.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Delivery

595 reviews mention delivery, with 89% positive feedback.

"très satisfaite, commande reçu dans la semaine,tres bonne qualité et très bonne prise en main. Bravo du bon travail, merci"

"Très bonne qualité, rapport qualité- prix honorable livraison rapide"

"Fast shipping and delivery, excellent goods."

Digital experience

451 reviews mention the digital experience, with 89% positive feedback.

"Site intuitif, facile de trouver et commander un produit."

"Site facilement utilisable"

"Navigation facile. Livraison très rapide et soignée."

Team expertise

49 reviews mention our team's expertise, with 98% positive feedback.

"Service client au top. Réponse rapide"

"Très bien, service impeccable, soigneux et attentif. Je recommande !"

"Site agréable et facile d utilisation avec de bon conseils."

Responsiveness

43 reviews mention our responsiveness, with 100% positive feedback.

"Rapide et efficace"

"Très reactif bonne communication"

"Très satisfaite du service client, facile à joindre et à l'écoute."

Friendliness & courtesy

26 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Excellente écoute de la part du service client. Réactivité, empathie, un véritable service au client."

"Des gens charmants de bons conseils. J'apprécie"

"sav exeptionnel rien a dire le personnel au telephone tres professionnel merci"

Choice

24 reviews mention choice, with 88% positive feedback.

"Le choix du produit sur le site ainsi que l’ensemble du processus sont très simples. Le service est excellent."

"Très explicatif. Facilite le choix."

"Bonne navigation sur le site. Un grand choix d'ustensiles de cuisine. Paiement sécurisé. Envoi très rapide."

1 ★

2 ★

3 ★

4 ★

5 ★

Francis N.
19 Oct 2026
Verified review
Collected and verified by Verified Reviews
Despite preheating, the pan sticks and is not easy to clean

malgré la préchauffe la poêle elle accroche et n'est pas facile à nettoyer
Experience from: 25 Sept 2026
Originally published on cristel.com (fr)
Philippe C.
19 Oct 2026
Verified review
Collected and verified by Verified Reviews
Simple and efficient saucepan, French made. I especially appreciated the thick base which perfectly diffuses heat over the entire bottom of the saucepan.

Casserole simple et efficace, fabrication française. J'ai surtout apprécié le fond épais qui diffuse parfaitement la chaleur sur tout le fond de la casserole.
Experience from: 24 Sept 2026
Originally published on cristel.com (fr)
Catherine G.
19 Oct 2026
Verified review
Collected and verified by Verified Reviews
Perfect

Parfait
Experience from: 13 Sept 2026
Originally published on cristel.com (fr)
Hélène L.
19 Oct 2026
Verified review
Collected and verified by Verified Reviews
Detailed and precise information. It is very much appreciated.

Informations détaillées et précises. C’est très appréciable.
Experience from: 16 Sept 2026
Originally published on cristel.com (fr)
Valerie P.
12 Oct 2026
Verified review
Collected and verified by Verified Reviews
Impeccable service, super-fast delivery, and very carefully packaged parcel.

Service impeccable, livraison hyper rapide et colis très soigné.
Experience from: 29 Sept 2026
Originally published on cristel.com (fr)
Brigitte R.
12 Oct 2026
Verified review
Collected and verified by Verified Reviews
Easy navigation. Very fast and careful delivery.

Navigation facile. Livraison très rapide et soignée.
Experience from: 26 Sept 2026
Originally published on cristel.com (fr)
Jean philippe R.
12 Oct 2026
Verified review
Collected and verified by Verified Reviews
Top

Top
Experience from: 27 Sept 2026
Originally published on cristel.com (fr)
Anne-Marie C.
11 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very good and the format is great, I would still have put a groove on the 21x29 format because it is suitable for cutting a chicken or a small roast

Très bien et le format est top, j’aurais tout de même mis une rigole sur le format 21x29 car elle convient pour découper un poulet ou un petit rôti
Experience from: 27 Sept 2026
Originally published on cristel.com (fr)
Philippe H.
11 Oct 2026
Verified review
Collected and verified by Verified Reviews
French manufacturer of stainless steel pots, pans, sauté pans and other high-end kitchen utensils.

N/A
Experience from: 20 Sept 2026
Originally published on cristel.com (fr)
Philippe S.
10 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very fast, very efficient. However, I made a mistake regarding the number of handles and protective felts. I hadn't fully understood the quantity I was ordering. I was surprised upon delivery, but upon checking the site, it was clear. My quick reading.

Très rapide, très efficace. Je me suis trompé cependant sur le nombre des poignées et des feutrines de protections. Je n’avais pas bien compris le nombre que je commandais. J’ai été surpris à la livraison mais en vérifiant sur le site c’était clair. Lecture rapide de ma part
Experience from: 23 Sept 2026
Originally published on cristel.com (fr)
Jean louis E.
10 Oct 2026
Verified review
Collected and verified by Verified Reviews
Very good product

Tres bon produit
Experience from: 24 Sept 2026
Originally published on cristel.com (fr)
Schomaker S.
10 Oct 2026
Verified review
Collected and verified by Verified Reviews
Een van de weinige pannen die niet vervormen!
Experience from: 19 Sept 2026
Mireille G.
9 Oct 2026
Verified review
Collected and verified by Verified Reviews
I gave these 2 stockpots as a gift, one to my daughter, the other to my daughter-in-law, as I already have my own.

J’ai offert ces 2 faitouts , l’un pour ma fille , l’autre à ma belle-fille , étant moi-mème déjà équipée.
Experience from: 21 Sept 2026
Originally published on cristel.com (fr)
Olivier K.
8 Oct 2026
Verified review
Collected and verified by Verified Reviews
Ordered Thursday evening, delivered Saturday morning. A top product (Biome) that allows us to eat healthier.

Commandé le jeudi soir livré le samedi matin d'un article top (Biome) qui nous permet de manger plus sainement
Experience from: 23 Sept 2026
Originally published on cristel.com (fr)
Sylvie C.
8 Oct 2026
Verified review
Collected and verified by Verified Reviews
Spare parts are easy to find. Fast shipping.

il est facile de trouver les pièces détachées. Rapidité d'expédition.
Experience from: 21 Sept 2026
Originally published on cristel.com (fr)
Nassim A.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
Effective and not too heavy

Efficace et pas trop lourde
Experience from: 20 Sept 2026
Originally published on cristel.com (fr)
Gour C.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
High-quality products, fast and careful shipping. What more could you ask for?

Produits de grande qualité, envoi rapide, soigné... Que demander de plus ?
Experience from: 19 Sept 2026
Originally published on cristel.com (fr)
Renaud H.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
Cristel completely satisfies me! The website is clear, comprehensive, shipping is ultra-fast, products are always very well packaged, and customer service is exemplary!

Cristel me satisfait totalement ! Le site internet est clair, complet, les expéditions sont ultra-rapides, les produits sont toujours très bien emballés, et le service client est exemplaire !
Experience from: 23 Sept 2026
Originally published on cristel.com (fr)
I. D.
7 Oct 2026
Verified review
Collected and verified by Verified Reviews
Extremely well designed

Extremement bien conçu
Experience from: 20 Sept 2026
Originally published on cristel.com (fr)
Estelle C.
6 Oct 2026
Verified review
Collected and verified by Verified Reviews
Good

Bien
Experience from: 20 Sept 2026
Originally published on cristel.com (fr)