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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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Ellen B.
24 Sept 2026
Verified reviewExcellent communication and delivery l. Thank you
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Kelly C.
24 Sept 2026
Verified reviewLove the range and ease of use
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Patricia H.
24 Sept 2026
Verified reviewGood Service and product as described
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Jonny B.
24 Sept 2026
Verified reviewGreat range at a great price and super quick delivery - special mention to Meg who got my order delivered next day - no hassle. Will definitely be using them again.
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Denise A.
24 Sept 2026
Verified reviewEverything about the purchase was straightforward. Delivery prompt and the purchase when it arrived outstanding.
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Graeme B.
24 Sept 2026
Verified reviewEasy to navigate website, a wide range of quality products at competitive prices, excellent customer service all round. Delivery of product also very good and on time. I am very impressed with this company as a new customer and I intend to purchase more products from them again in the future.
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Angelina D.
24 Sept 2026
Verified reviewExcellent Service, email updates and prompt delivery. I love the art box! Thank you
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Julie R.
24 Sept 2026
Verified reviewAs I still haven’t received my gift voucher, even after calling your helpline twice, it is difficult to give you a higher rating. My sister’s birthday has now been missed but she would appreciate it as a belated gift. Still waiting for this to resolved.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and feedback to us with your recent issues. I understand our customer service team has been in touch with you and, for some reason, our email with the voucher is not getting through to you at your end. It looks like this may be a security issue putting our emails into your junk folder or is simply being blacklisted. We're trying everything we can to solve this and our customer service team will be back in touch soon if this has not been resolved. Once again, I do apologise for the issues you've faced. Kind regards, Guy.
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Gabriel A.
20 Sept 2026
Verified reviewAll easy. A few things not found
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Perry T.
20 Sept 2026
Verified reviewGreat stock and great prices
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Roy S.
20 Sept 2026
Verified reviewAmazing service. Great product
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Annette D.
20 Sept 2026
Verified reviewOrder arrived in a timely manner. I purchased an expensive daylight lamp at a better price than directly via the manufacturer’s website and with a welcome offer saved even more. Well packaged with bubble wrap to protect it in transit. Other smaller goods also well packaged. Tracking was clear. Overall very happy with purchase and will use this company again.
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K. W.
20 Sept 2026
Verified reviewCowling and wilcox great, products good, part delivery by Evri good rest of delivery by DX rubbish gave me a delivery window turned up 6 hours late and the box had holes and damage all over it , was realy surpied to see the easel inside was unscathed.
Reply from Cowlingandwilcox.com
Thank you so much for your positive 5-star review but I'm so sorry you had issues with the easel part of the delivery. We use many different Carriers and they can all impress by surpassing each other on occasion in who will disrespect our deliveries the most. I'm so sorry your parcel turned up late and in such a poor state but I'm relieved the easel was intact. Once again, I'm so sorry for the issues you faced and thank you for still giving us a nice review. Kind regards, Guy.
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David Y.
19 Sept 2026
Verified reviewItems great great price but door to door service is very very poor I've had items arrive from Australia quicker than Cowling get them to your house
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and thank you for your humorous feedback. Seriously, I'm so sorry your goods took too long to arrive. I've looked into your order and can see you ordered on a Friday and we despatched one business day later on the following Monday so I can only assume we've both been let down by our Carrier. I'm so sorry about this. I hope everything is OK now and if I can help further, please don't hesitate to get back in touch. Kind regards, Guy.
Reply from David Y.
Thanks for your message but I'll be honest this isn't the first time this has happened to my order from you it's happened before same old problem I've had to phone up to speak to someone who then said they would get someone to call me that day and two days later I had to phone up again and chase my order so please I'm not being funny I think your a great shop great items at really good prices but I'm sorry your customer care and delivery service are not good in my opinion and just for the record I order a pandora charm from Australia and it got to me in 4 Days so I wasn't taking the Micky I was stating a fact kind regards Dave
Reply from Cowlingandwilcox.com
Thanks again for your feedback, Dave. It's really helpful. To get to the bottom of this, can I please ask when you called us? We've had a lot of holidays here recently and I'd really like to get to the bottom of where we need to improve our training and service. Thanks, in advance, for your help. Kind regards, Guy Cowling.
Show exchanges Hide exchanges -
J. M.
19 Sept 2026
Verified reviewThe product was well crafted great value for money very delighted customer
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Piers W.
19 Sept 2026
Verified reviewSimple to navigate and great choice. Sadly the courier "messed up" so no review possible. But their customer care and response time is second to none!
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Rowena P.
19 Sept 2026
Verified reviewExcellent quality and price. However Evri are the worsts delivery service for inefficient and late delivery. Please C&W switch to another service
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Jonathan P.
19 Sept 2026
Verified reviewThe product was received quickly and undamaged, However it was not the specific one advertised and the one I ordered on the website, the one I received was a smaller version and did not include a component (sponge) with the paint set as described. The set I received may have been a newer version that does not include this component but the website needs to be updated to reflect this.
Reply from Cowlingandwilcox.com
Thank you for taking the time to let us know about the change of product. It looks our Supplier changed the product without letting us know. We've now updated the details on our website and I truly hope you enjoy your product despite this issue. Kind regards, Guy.
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Julie G.
17 Sept 2026
Verified reviewAlways find products and delivery excellent
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Julia S.
17 Sept 2026
Verified reviewPackage arrived with the titanium white having leaked it was sellotaped together to keep the lid closed otherwise ok
Reviews displayed in chronological order
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