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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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O. L.
9 Oct 2026
Verified reviewThe site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
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M. O.
9 Oct 2026
Verified reviewNot received it’s very late
Reply from Cowlingandwilcox.com
Thank you for letting us know about the issue with your order. I know we've looked into this for you and Royal Mail have taken longer than expected to deliver. I also understand it's due to be delivered on Monday. They seem to still be having some issues delivering on time to Northern Ireland so I'm very sorry about this. Hopefully, your goods will arrive soon but if you have any more issues or questions please don't hesitate to respond to this message or contact our customer service team. Have a great weekend! Kind regards, Guy.
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Carol M.
6 Oct 2026
Verified reviewEverything I wanted was in stock and delivered within a few days. Good range of products as a competitive price.
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Sian W.
6 Oct 2026
Verified reviewVery easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
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Janet F.
6 Oct 2026
Verified reviewVery reasonable price and prompt service
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Katherine B.
6 Oct 2026
Verified reviewLovely pens. All packaged carefully and sent very promptly. I will definitely be purchasing from this company again.
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Michael L.
6 Oct 2026
Verified reviewGood price. Delivered on time.
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Charlotte W.
6 Oct 2026
Verified reviewGreat products, excellent service and delivery and really good comms. Thanks!
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J. T.
6 Oct 2026
Verified reviewEasy to order, clear information was reassuring. It was almost a week until I received my purchase but it was no problem as I was not in a hurry, and it was free of charge.
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Kelly C.
6 Oct 2026
Verified reviewLovely selection of materials, easy to order and I particularly liked the inclusion of the printed catalogue, which helped me identify items easier than the website could
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Sasha S.
6 Oct 2026
Verified reviewIt was my first time shopping with Cowling & Wilcox. Everything went smoothly and I received my cold wax order very quickly which was great as I needed it for a workshop.
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Nigel H.
6 Oct 2026
Verified review79 years old and if I can use it, anybody can
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R. J.
6 Oct 2026
Verified reviewGreat prices, great ranges and quick delivery. Definitely use again and recommend to others.
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Jo C.
6 Oct 2026
Verified reviewGreat company & great, speedy service. I’m a relatively regular customer & have never had any problems. The products are always top quality & they always arrive very well packaged.
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Jonathan W.
6 Oct 2026
Verified reviewThe site was fine and worked well, I'm knocking a star off because delivery was a bit slow I felt. I did enquire of my order and it did suddenly appear, not sure if that was accident or design. Ideally half a star, but not available unfortunately. I'd certainly use the site again
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Elizabeth T.
6 Oct 2026
Verified reviewGreat products and great customer service
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Arthur N.
6 Oct 2026
Verified reviewIt took 10 days to deliver my order that’s a long time nowadays.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and sending us your feedback. You're totally right, 10 days is far too long to receive your goods. I'm so sorry for this. I've looked into your order and can see we despatched within 4 business days which is longer than our desired despatch period of 1-2 days but within our upper target of 5 days. I'm sorry this took too long. As an explanation, it was a particularly challenging period for us as we were undergoing a warehouse reorganisation at the time. Unfortunately, it still took another 6 days to arrive once despatched which I'm really concerned about as we send all our parcels out on a next day service. It looks like our Carrier let us both down on this occasion and, for that, I apologise. Kind regards, Guy.
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Lorne F.
6 Oct 2026
Verified reviewI am dissapointed with the Cowling and Wilcox website boldly claiming 'Free WorldWide Shipping'....apparently Scotland is extra-terrestrial and they may be able to send items to the other side of the world for free they cannot provide the same offer within the UK . It is in the small print but I had no alert upon checkout that there would be a postage charge indeed it stated 'free shipping' when I completed the purchase. A few emails later I was asked to pay a postage surcharge. Poor user interface and misleading visual communication. £20 later and around ten days after ordering I recieved my easle scuffed in a damaged box. Not ideal.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm afraid I have to push back a little on this. We certainly don't advertise "Free Worldwide Shipping" but "Free UK Delivery over £50". As you live in the Highlands & Islands of Scotland, you'll know that all deliveries over a certain size always incur a surcharge from all Couriers which we naturally pass on at cost. This is explained in all of our T&Cs and Delivery pages. We never despatch (or charge extra for) goods until the surcharge is agreed by our customer. This is standard practice for most websites in the UK and is guided by Courier fees as I can assure you we'd love to be charged the same price for all deliveries no matter the size in the whole of the UK and then not have to go through this process with customers like yourself. I can see you ordered on a Wednesday and we despatched on the Monday after so a lot of the 10 days must have been down to slow delivery. I'm also frustrated to hear your easel didn't arrive in perfect condition. Courier services can be very individual, due to differing drivers, and it sounds like, on this occasion, they didn't treat your goods with the respect they deserve. For that, I'm truly sorry. I can offer you a 10% on your goods if that would help. To activate this, can you please respond to this message and I'll get that sorted out for you? Once again, I do apologise for the frustrations you faced. Kind regards, Guy.
Reply from Lorne F.
Hello Guy. Thank you for the response. I still feel 'free uk delivery' is misleading. 10% seems pretty low 20% would be appreciated and resolve my concerns.
Reply from Cowlingandwilcox.com
Hi I take your point but we do offer Free UK delivery if you spend more than £50 and as long as it's not a heavy or bulky item. The great majority of our deliveries are not. 20% is maybe a little too much for me but I'd be happy to meet in the middle at 15%. I hope this helps? Alternatively, I could offer you a 20% Off Voucher for you to use on your next order. Please let me know which one would be more of interest and I can put this in place for you straightaway. Kind regards, Guy.
Reply from Lorne F.
20% next order. Ideal thanks.
Show exchanges Hide exchanges -
Clare L.
4 Oct 2026
Verified reviewEasy to find what I wanted, customer service very good keeping me updated on delivery when there was a slight delay.
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Sarah H.
28 Sept 2026
Verified reviewVery helpful staff and friendly
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