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Review Summary
Customers describe couteau-laguiole as a brand that makes ordering feel simple and the final result worth waiting for. They mention careful engraving, very good craftsmanship, and knives that arrive beautifully made and ready to gift.
Delivery
"No nonsense, easy to order, breathtakingly prompt delivery."
"Great service. Delivered from France to the UK in a few days."
"J'ai achete deux couteaux laguiole avec gravure et ils sont arrives en temps record!! Les couteaux sont parfaits comme prevus! Merci"
Digital experience
"Brilliant company ..very high standards.. The best web site..intuitive and easy Thank you ( merci mon smi)"
"Great website!"
"The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website…"
The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website itself is clear and easy to use.
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A. A.
16 Aug 2023
Verified reviewExcellent service
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A. A.
9 Aug 2023
Verified reviewWonderful - lovely knife made well nice clean line. Blade good not too big but tough enough. Good utility knife and nicely weighted. Knocks my opinels into the shade. Merci beaucoup!
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A. A.
2 Aug 2023
Verified reviewExcellent replacement for the old lockback Lag-chasse I misplaced.
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A. A.
1 Aug 2023
Verified reviewNavigating and purchasing the knife was swift and easy. However, Laguiole forgot to include original invoice in the shipping package and the shipper had to return the package to the sender. Just minor human error/delay.
Reply from Couteau-laguiole.com
We apologize for this oversight of the original invoice. I remain at your disposal Florence
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A. A.
1 Aug 2023
Verified reviewGood service, fast delivery.
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A. A.
1 Aug 2023
Verified reviewVery good website, easily navigated and resulting in excellent service.
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A. A.
20 Jul 2023
Verified reviewShipping was fast, and the knife I ordered was very high quality. . Do not hesitate to order from couteau-laguiole.com
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A. A.
29 Jun 2023
Verified reviewQuick delivery for personalized knife.
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A. A.
21 Jun 2023
Verified reviewExcellent products and first class service.
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A. A.
16 Jun 2023
Verified reviewVery interesting website and easy to check.
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A. A.
11 Jun 2023
Verified reviewExcellent service and delivery.
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A. A.
7 Jun 2023
Verified reviewGood navigation -- good contakts and easy to build your " own " knife
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A. A.
28 May 2023
Verified reviewGreat service. Fast delivery
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A. A.
19 Apr 2023
Verified reviewI recently purchased a sheath for my laguiole knife and found actiforge an exellent company to deal with, so much that I've just designed and ordered a knife from them as I'm not sure whether my laguiole from forge de sabot is genuine, and the one I've now ordered will have a carbon blade which I prefer over stainless steel, I have two weeks to wait for them to make it for me and I'm waiting eagerly.
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A. A.
1 Apr 2023
Verified reviewBeautiful knife it's my second one, my first one was a Christmas present that my wife and son gave me. I lost it a couple weeks ago and was devastated. So I had to have a replacement ASAP!!! The process was seamless , just got my new knife and I am so happy. Thank you. Mille grazie
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A. A.
24 Mar 2023
Verified reviewExcellent product and the shipping was very fast. Very impressive all around
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A. A.
9 Mar 2023
Verified reviewVery good service.
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A. A.
22 Feb 2023
Verified reviewCommunication was good. Were willing to work with me.
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A. A.
21 Feb 2023
Verified reviewGreat website and its easy to navigate too... Fabulous products and postage is very reasonable.
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A. A.
21 Feb 2023
Verified reviewThe knife has some flaws that I was unhappy with. The logo was stamped into the blade in such a wave that it looks warped or wavy on the metal in that spot. The ink for the model number is done poorly and inconsistent, some numbers are dark with ink & some you can barely read. Disappointing for the price.
Reply from Couteau-laguiole.com
We are very sorry to have disappointed you ! It is perfectly possible to exchange or refund. Would you like to receive a return slip by email for this? I remain at your disposal. Florence
Reply from A. A.
The customer service is fantastic. They have already sent me a return slip and are replacing the knife for me. Thank you!!
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