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Review Summary
Customers describe couteau-laguiole as a brand that makes ordering feel simple and the final result worth waiting for. They mention careful engraving, very good craftsmanship, and knives that arrive beautifully made and ready to gift.
Delivery
"No nonsense, easy to order, breathtakingly prompt delivery."
"Great service. Delivered from France to the UK in a few days."
"J'ai achete deux couteaux laguiole avec gravure et ils sont arrives en temps record!! Les couteaux sont parfaits comme prevus! Merci"
Digital experience
"Brilliant company ..very high standards.. The best web site..intuitive and easy Thank you ( merci mon smi)"
"Great website!"
"The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website…"
The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website itself is clear and easy to use.
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A. A.
11 Jan 2023
Verified reviewThe whole experience was easy. I found what I wanted, a Red Laguiole Carving Set, the price was good. Ordering was simple, paying was easy. Postage was well priced, & being in Xmas time, delivery was 15 days from France to Perth Western Australia. I could not expect any better service than what I received. Thank you. Excellent. I love Laguiole cutlery. Ray.
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A. A.
1 Jan 2023
Verified reviewThe knife is PERFECT. Exactly as depicted on the website. The custom engraving on the blade is beautiful. I took express shipping. It took around 5 days. To be fair, it was right before Christmas. Website is easy to use. Can even build a totally custom knife from scratch.
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A. A.
29 Dec 2022
Verified reviewVery helpful with my initial enquiry regarding an existing knife. Unfortunately it wasn't repairable. Ordered a new knife. Very easy to do and they took heed of my delivery request.
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A. A.
18 Dec 2022
Verified reviewExcellent quality and very good craftsmanship. Thank you very much.
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A. A.
9 Dec 2022
Verified reviewI ordered a set of 6 steak knives which were to come with the wooden box. Unfortunately, the box I was sent was made for only 4 knives. I tried to email them, but with no response.
Reply from Couteau-laguiole.com
We are very sorry for this error. We have sent you a new box for 6 knives separately ? You will receive it before Christmas. I remain at your disposal. Florence
Reply from A. A.
Thank you so very much!!
Show exchanges Hide exchanges -
A. A.
8 Dec 2022
Verified reviewThe opener is beautiful, and extremely well made. Shipping was quick, and checkout was easy.
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A. A.
3 Dec 2022
Verified reviewQuite happy with the process, a little nervous that communication was mainly in French
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A. A.
1 Dec 2022
Verified reviewI bought two knives, both were gorgeous and beautifully made. The shipping was very fast. Highly recommend this company in every way.
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A. A.
26 Nov 2022
Verified reviewVery prompt service
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A. A.
24 Nov 2022
Verified reviewIncredibly smooth and easy transaction. The speed of delivering an engraved carving set was impressive. The product itself is perfectly crafted and an amazing gift for our son.
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A. A.
20 Nov 2022
Verified reviewSuper efficient and speedy fulfillment to the USA.
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A. A.
18 Nov 2022
Verified reviewWebsite with English and easy navigation.
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A. A.
18 Nov 2022
Verified reviewEasy to navigate website. The knife I ordered arrived promptly in the mail.
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A. A.
30 Oct 2022
Verified reviewEasy to order and delivered swiftly
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A. A.
19 Oct 2022
Verified reviewFrench pocket knives are the best available. Laguiole manufacture the finest examples and I am delighted with my recent purchase. The customer service experience was also excellent. I thoroughly recommend Laguiole!
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A. A.
19 Oct 2022
Verified reviewThe website is basic but functional. Buying was easy, and checking on the shipment tracking was easy as well, although the French tracking takes a while to update, but the actual shipment is pretty fast - about a week to the middle of nowhere, Texas... not bad. And they made the knife really quickly! The first knife I had was the wrong size, and after contacting the company, they offered me a replacement. I shipped the product back and they sent me a new one. Yes, it extended the time for the whole transaction, but they fixed the problem. It happens. They communicated with me throughout the process and shipped a replacement knife within 1 business day of my knife making it back to them. That's really good considering it's a custom product.
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A. A.
16 Oct 2022
Verified reviewFriendly site and fast shipment
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A. A.
16 Oct 2022
Verified reviewquick shipment and perfect knife, very beautiful
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A. A.
15 Oct 2022
Verified reviewThe site is very easy to use and place an order
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A. A.
15 Oct 2022
Verified reviewArrived within the expected delivery period
Reviews displayed in chronological order
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