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Review Summary
Customers describe couteau-laguiole as a brand that makes ordering feel simple and the final result worth waiting for. They mention careful engraving, very good craftsmanship, and knives that arrive beautifully made and ready to gift.
Delivery
"No nonsense, easy to order, breathtakingly prompt delivery."
"Great service. Delivered from France to the UK in a few days."
"J'ai achete deux couteaux laguiole avec gravure et ils sont arrives en temps record!! Les couteaux sont parfaits comme prevus! Merci"
Digital experience
"Brilliant company ..very high standards.. The best web site..intuitive and easy Thank you ( merci mon smi)"
"Great website!"
"The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website…"
The order did take a little longer to arrive than I would have liked or expected but is is coming from another country so not excessive. The website itself is clear and easy to use.
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A. A.
1 Mar 2024
Verified reviewThe website was very easy to navigate and filter to exactly what knife I wanted.
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A. A.
27 Jan 2024
Verified reviewI had a pleasant customer journey. The order processing was swift and delivery prompt.
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A. A.
20 Jan 2024
Verified reviewThe order was filled promptly, and arrived in the US via DHL rather quickly.
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A. A.
18 Jan 2024
Verified reviewBeautiful product, delivered with all collectors paperword abd on time.
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A. A.
6 Jan 2024
Verified reviewGood service, taking one week from order to delivery in the UK over the Christmas period.
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A. A.
5 Jan 2024
Verified reviewThe site is easy to navigate and my order arrived quickly. The knife is stunning in person. The engraving turned out wonderfully and the packaging was perfect as a gift for my husband. He loved it!
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A. A.
4 Jan 2024
Verified reviewEasy to order and delivered promptly to the UK, with sufficient but not excessive packaging.
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A. A.
27 Dec 2023
Verified reviewThis was a gift
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A. A.
13 Dec 2023
Verified reviewThe website design is very exquisite
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A. A.
10 Dec 2023
Verified reviewEasy site to navigate and easy to order. Speedy delivery
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A. A.
10 Dec 2023
Verified reviewThe website can be a bit confusing. I had trouble getting my billing and mailing addresses to work right.
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A. A.
10 Dec 2023
Verified reviewWebsite is easy to navigate, order confirmation and dispatch emails were promptly sent. Overall a very good buying experience.
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A. A.
10 Dec 2023
Verified reviewHave bought a few items over the years but quality is not the same. The wood has a defect close to the rivet which does spoil the appearance. I would have enclosed a picture but no option to do so.
Reply from Couteau-laguiole.com
We are very sorry for your disappointment. It is entirely possible to return the knife to us. We can change the handle or the knife. We are at your disposal to send you a good return. Best regards Florence
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A. A.
28 Oct 2023
Verified reviewFabulous product, beautiful design! And very fast delivery by DHL to US from France. We have placed this same order numerous times for Wedding gifts, and these steak knives were always well received!
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A. A.
18 Oct 2023
Verified reviewIt's exactly what I ordered and arrived promptly.
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A. A.
18 Oct 2023
Verified reviewBest cork screw I ever used
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A. A.
11 Oct 2023
Verified reviewSuper disappointed with my oyster knife, the tip of the knife broke down while I was trying to open up my first oyster….I could not believe it, I imported this knife all the way from France as I tought it was of superior quality and would make the work easier. Very poor quality and poor value for money
Reply from Couteau-laguiole.com
We are very sorry to have disappointed you! We have just sent you a PDF return form by e-mail to return the item. You can choose an exchange or a refund. I remain at your disposal Florence
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A. A.
26 Sept 2023
Verified reviewThanks for the service, clarification on the brand and delivery.
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A. A.
13 Sept 2023
Verified reviewAaaaa
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A. A.
13 Sept 2023
Verified reviewI received the knive without the corkscrew. The email about this was no answered!
Reply from Couteau-laguiole.com
We are very sorry for the error but we did not receive your email. It's not too late to exchange the knife. Would you like to receive a PDF returns label by e-mail to return the knife free of charge? Staying at your disposal Florence
Reply from A. A.
Dear Florence, Yes, please send me the return label to henry@diesner.de Many thanks an kind regards Henry
Reply from Couteau-laguiole.com
Thank you Henri for your quick feedback. The return slip has just been emailed to you. On receipt of the knife we will proceed with the exchange. Best regards Florence
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