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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"Reliable and quick service."
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"4 days before the item were shipped from you is way to long…"
Digital experience
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
"Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the…"
Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the service four times and each was as good
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
9 Apr 2022
Verified reviewThe Riding Boots fit great. Comfortable and look nice too.
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A. A.
9 Apr 2022
Verified reviewAfter returning the trousers with all available documentation, they are still stuck in French customs waiting for you to clear them. Sort it out please. I’m still waiting for you to respond to my emails too!!! #RE002502
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A. A.
9 Apr 2022
Verified reviewShipment took a very long time. In fact I have not received my order until now. i placed my order 1 Mar 2022, 24 days after I am yet to receive the item.
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A. A.
9 Apr 2022
Verified reviewGenerally happy with your service. You are also very responsive to questions. My only complain is that I was not allowed to consolidate 2 different orders to be shipped together to save shipping charges.
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A. A.
9 Apr 2022
Verified reviewPerfect quality products & good service .I ll buy again.
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A. A.
9 Apr 2022
Verified reviewhi this i s my second time to use there site , very simple to find products and excellent price too as a lot items discounted , delivery on both occasions was excellent and without issue also fast shipment with status updates and tracked , would highly recommend to anyone and have to family and freinds
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A. A.
9 Apr 2022
Verified reviewA great stock level held by this retailer. Fast service.
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A. A.
9 Apr 2022
Verified reviewFast delivery
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A. A.
8 Apr 2022
Verified reviewFast delivery, nicely packed, product quality as expected.
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A. A.
8 Apr 2022
Verified reviewI paid £853.64 for this jacket on 28/02/22. When it was dispatched I was informed there was £299.74 to be paid in taxes before it could be delivered which is a ridiculous amount. I advised BMW Europe Moto I wanted to cancel my order who informed me I had to contact DHL. I contacted DHL on 09/03/22 to advise them to return it. Nothing happened, I contacted DHL again on 21/03/22 who advised they must have lost my email. I advised again it was to be returned and have heard nothing again. So as it stands I have paid £853.64 and have no jacket. BMW Europe Moto have advised they won't refund my purchase until they receive the jacket back. There was no mention of additional taxes on the website when I ordered the jacket and BMW Europe Moto have not been helpful at all in managing this. I am still waiting on my refund. If this isn't sorted asap I will be forced to take action to recover my money.
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A. A.
8 Apr 2022
Verified reviewOrdered my item on 15th of December as a Christmas present and was given a delivery date of 22nd of December didn't arrive until 15th of March not good .
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A. A.
8 Apr 2022
Verified reviewProduct was excellent but delivery time was way too long over 3 weeks ...come on
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A. A.
8 Apr 2022
Verified reviewEverything was top notch 👍🏻👍🏻👍🏻 Fast service, good price.
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A. A.
8 Apr 2022
Verified reviewGreat service
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A. A.
8 Apr 2022
Verified reviewTook a very long time to receive the goods i ordered. Price is reasonable and have many choices.
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A. A.
8 Apr 2022
Verified reviewBough a top box brake light for my 1250RT. Reasonably priced and fast delivery. Fitting is relatively straight forward. Works very well.
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A. A.
7 Apr 2022
Verified reviewMy boyfriend was so happy with the jacket! Never seen him as happy with something!
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A. A.
7 Apr 2022
Verified reviewPerfect! Very responsive guys! Hi quality service!
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A. A.
7 Apr 2022
Verified reviewProduct fine. Delivery and customer service very poor. When I made the order there was NO statement on import duty which raised the price by 1/4. I emailed customer service to clarify and ask if I let the order return without paying import, would i be reimbursed a refund. And if the boots did not fit, would I be refunded the import cost and pay again for a different size? I never received an answer. I tried calling. No response. Very poor for BMW and very worrying. About losing a large amount of money. The website did not cover any of this. BMW is responsible to inform on import costs. (I double checked my order) and should communicate. I will not use the system again.
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A. A.
5 Apr 2022
Verified reviewExcellent ;)
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