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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"Reliable and quick service."
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"4 days before the item were shipped from you is way to long…"
Digital experience
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
"Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the…"
Site was easily navigable, an enormous range of items for every model, the product arrived quickly and was of the highest quality - I have used the service four times and each was as good
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
1 Jun 2022
Verified reviewI received my order very quickly and it was superbly packaged for the journey around the planet. Everything arrived in pristine conditions. Excellent people to deal with. I will be ordering again.
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A. A.
1 Jun 2022
Verified reviewWill buy again next time
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A. A.
1 Jun 2022
Verified reviewVerry good
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A. A.
1 Jun 2022
Verified reviewI ordered a Visor for a GS Helmet. The page and order stated a14 days delivery or your money back. After 45 day my ordered had not shipped I came to know this because I wrote several emails asking for my visor. A tracking link or number was not provided until multiple complaints to a to customer service agent that told me that the money back on late deliveries was written on the page but not in the product (whatever that means). To make it short a 14 days delivery became a 70 days delivery with a very incompetent customer service, fulfillment and logistic service that I have experienced purchasing goods on-line, as a footnote I buy almost everything on-line.
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A. A.
31 May 2022
Verified reviewI ordered a drive belt for my BMW F650CS. The price looked good however when you factor in the import and handling charges the price was the same as going directly to BMW UK. The delivery time stated was ok however in reality it was probably about ten days late due to delays processing the order.
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A. A.
31 May 2022
Verified reviewMy order took 15 days to leave the warehouse! Nearly 20 days to receive it! It kind of makes a mockery of the fact the only choice for delivery was DHL Express delivery.
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A. A.
31 May 2022
Verified review早速、届きました、よかったです。
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A. A.
31 May 2022
Verified review4월25일 결제한 물건이 아직도 도착하지 않았다. mill을 보내면 답변이 성시ㅏㄹ하지 않다. 내가 구매한 물건은 어디에 있는지 아직도 모른다.
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A. A.
28 May 2022
Verified reviewOrder was professionally handled. Loved both product and service.
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A. A.
28 May 2022
Verified reviewI ordered three panniers shipping was slow but customer service was excellent! I will buy again and recommend their business.
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A. A.
28 May 2022
Verified reviewTook too long to ship after payment.
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A. A.
28 May 2022
Verified reviewExcellent costumer service and good items highly recommended
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A. A.
28 May 2022
Verified reviewIncredible service. Thoroughly recommend.
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A. A.
28 May 2022
Verified reviewEverything was pretty good, only think that bother me a little was the time it took to arrive, apart from that it was perfect
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A. A.
28 May 2022
Verified reviewEverything perfect!
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A. A.
28 May 2022
Verified reviewExcellent! I had an issue with some missing items and they replaced them with no fuss. To be fair, it looked like somebody in customs opened the package and never sealed it properly, leaving the items to fall out. I contacted the customer service, sent some pics and they helped me out. Would use again. 😊
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A. A.
28 May 2022
Verified reviewI discovered this seller via a Google search for a new-release product. Ordering was easy, and international delivery was fast. I will definitely consider buying again. Thanks!
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A. A.
28 May 2022
Verified reviewPanniers are top notch, Instructors could be better or even a link to locking system build. I accidentally put all the tumbers in and locked the key in the system. Unfortunately I had to drill a hole to release the system to rebuild them. Their should be a warning system in place, safety tab or an easier way to release the locking system if needed. Otherwise the shipping was great, packaging was perfect. Shipping time was very reasonable considering I live in the US. Hope this helps someone in the future, hope they come up with a better release system for the locks.
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A. A.
28 May 2022
Verified reviewIt’s been more than a month since I ordered and yet my order hasn’t been delivered to me, although it says in the website it would took 3-5 days to be delivered. i talked with the customer service and sent an email but unfortunately nothing been done yet. I’m really disappointed and I want to refund my money.
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A. A.
28 May 2022
Verified reviewThe order came quickly with the expected high quality.
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