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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
4 Jul 2022
Verified reviewFast shipping to USA, Great product. Highly recommended
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A. A.
4 Jul 2022
Verified reviewI wanted to install myself a preparation for navigation for a GPS VI in a non-key less F900XR. The information on Key less or non-Key less was clear. However, the information of all the pieces I need to install it and instructions was not available or at least not clear to me. Now, I have the piece without bolts, key (for the GPS) or electric connections. I will need to buy the new pieces and pend more money than initially considered and pay again delivery costs OR as I am seriously considering return my purchase. If your intent is that all these pieces are mounted in a BMW SHOP, then it should be made clear to the buyer.
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A. A.
4 Jul 2022
Verified reviewExcelent.
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A. A.
4 Jul 2022
Verified reviewThe tank bag arrived after the trip it was bought for. The delivery was complicated because of the required tax and then to organised delivery with DHL it cost me £20 in phone charges. I will think carefully about future purchases and I cannot imagine the hassle if I needed to return the tank bag.
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A. A.
4 Jul 2022
Verified reviewthanks
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A. A.
4 Jul 2022
Verified reviewGreat shopping and shipping experience.
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A. A.
4 Jul 2022
Verified reviewVery professional and easy to use site ,, you can find everything on it related to BMW Motorrad Fast delivery and good prices Highly recommended
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A. A.
4 Jul 2022
Verified reviewThe part came earlier than forecast and was cheaper than one purchased in the U.K.
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A. A.
4 Jul 2022
Verified reviewAmazing and friendly user site Fast shipping & good prices Highly recommended
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A. A.
4 Jul 2022
Verified reviewI waited almost a month for my package. This issue devaluated the good service. Easy to select and pay.
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A. A.
3 Jul 2022
Verified reviewDelivery process & availability of products in stock and what is advertised needs to be into
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A. A.
3 Jul 2022
Verified reviewThe prices here are 40-50% less than I would pay in the states. It may not work at Amazon speed but I usually get my order within 10 days through DHL. I have saved several thousand dollars ordering parts through bmw.europe-moto.com. When I had a rim that arrived damaged I just sent them a picture and I was given a free return label and the replacement was on its way. I appreciate the fantastic customer service, great prices and low cost shipping.
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A. A.
3 Jul 2022
Verified reviewThe sizes were extreemly large as compared to previously bought items with same size. I wish if more dimesion details for the products were mentioned.
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A. A.
3 Jul 2022
Verified reviewThe S1000XR 2021 M-Sport clutch lever is also missing from my order JRRGOKDQM and I'm still waiting.
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A. A.
3 Jul 2022
Verified reviewDelivery process need to be looked into.
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A. A.
3 Jul 2022
Verified reviewGooooood
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A. A.
3 Jul 2022
Verified reviewMy first time to purchase from bmw europe and it was a great experience.
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A. A.
1 Jul 2022
Verified reviewEverything was really simple and fast. Excellent service.
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A. A.
1 Jul 2022
Verified reviewCela a pris plus de temps que prévu car ils n'avaient pas de stock, ça fait partie des imprévus, la communication est parfaite, j'ai reçu la selle aux Philippines en parfait état. Je suis très satisfait, je recommande ce site et je recommandrai si j'en ai besoin, merci pour votre professionnalisme
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A. A.
1 Jul 2022
Verified reviewExactly as advertised with extra's for my original visor. Excellent company to deal with considering issues we are having in UK with Brexit.
Reviews displayed in chronological order
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