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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
15 Jul 2022
Verified reviewgreat quality recommendable
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A. A.
13 Jul 2022
Verified reviewIt was correct, quick and clear. Thank you!
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A. A.
13 Jul 2022
Verified reviewBMW, always quality.
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A. A.
13 Jul 2022
Verified reviewThe website is not clear and needs an update. I ended up paying customs duty on an item imported into UK just because the website was not clear. I’d have purchased the same item locally if I had known about the undisclosed details.
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A. A.
13 Jul 2022
Verified reviewService good But I don’t want u put the real price on DHL cos TAX in my country 45% import extract
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A. A.
13 Jul 2022
Verified reviewgreater Seller and service
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A. A.
13 Jul 2022
Verified reviewThe site is a BMW owners dream. Enter your model and year and every BMW product in every category for your bike is presented clearly. No more searching through a clutter of products across numerous sites. The prices are great and shipping to the US is very reasonable.
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A. A.
13 Jul 2022
Verified reviewOrder was delayed due to no stock of the goods I ordered, I had to chase up to understand what was happening as no communication from Moto-Europe letting me know the issue!!!
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A. A.
13 Jul 2022
Verified reviewUn po lenta la spedizione....ma tutto ok!
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A. A.
13 Jul 2022
Verified reviewPerfect
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A. A.
13 Jul 2022
Verified reviewSlow delivery - purchased items were good
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A. A.
13 Jul 2022
Verified reviewPerfect and genuine quality, and very good delivery.
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A. A.
13 Jul 2022
Verified reviewThe only problem I had was that DHL requested a payment of 60.69 Sterling for duty which I refused to pay and told them to return the seat the seat then arrived one day later than the delivery date without the duty being paid The seat is good and worth the money
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A. A.
13 Jul 2022
Verified reviewSHIPPING A BIT SLOW BUT STILL VERY HAPPY
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A. A.
11 Jul 2022
Verified reviewNo issues ... parts came as ordered & described. Delivery was timely. Would order from BMW Europe-Moto.com again
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A. A.
11 Jul 2022
Verified reviewGood service, fast deliver within EU
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A. A.
11 Jul 2022
Verified reviewSales price is good. Will buy again here on the discount items.
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A. A.
11 Jul 2022
Verified reviewThe site was easy enough to navigate
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A. A.
11 Jul 2022
Verified reviewOn 25. May I order this: BMW Lubricant Staburags NBU 30 PTM 50G On 26. May I was informed that I should get the grease on 2. June On 2. June I was informed that the order was handed to your shipping dept. 6 days to ekspedite and ship a tube og grease! (???) On 17. June I was asking in a mail, what is happening? On 22. I get an reply with an apology, the same day I recieve the grease 27 days from you got the order, til your customer recieve it! That is nowhere near good enough! I dont know where your european Central-warehouse is. (I buy cost-supplements from PipingRock, an US outfit, with european warehouse in Budapest. 2-3 days after ordering I get the goods!). BUT, I do buy goods from StilgenBauer, BonstraParts and Louis.de They all use DHL, and gets goods to Sweden within 3 days, Thats good! On 22. June I ordered Rally-glowes(also from you). Prediction is they should be here in Malmoe around 1. July, maybe 1 week. You are taking some caution for "Preorders", Im not sure what this means? The glowes is in stock, you got the payment, well, ship the glowes! Yes, some of your prices are competitive and like everybody else Im looking for a good deal, BUT, if you cant make shipments faster then 27 days within Europe, your reliability is at risk. KIndly, Peter, Malmoe, Sweden.
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A. A.
11 Jul 2022
Verified reviewThe product was what I was looking for and quickly despatched to Scotland
Reviews displayed in chronological order
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