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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
17 Jul 2022
Verified reviewGot what I ordered in a relatively fast delivery. Ample and timely notifications on the delivery process. Hassle free ordering and payment process from oversea.
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A. A.
17 Jul 2022
Verified reviewGood service, items received on time just a pity delivery cost is relatively high to uk for such small items
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A. A.
17 Jul 2022
Verified reviewVery fast shipment. Just need more descriptions about each item to check if it is suit for own bike. Please do restock more often as many items are out of stock for a very long time.
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A. A.
15 Jul 2022
Verified reviewFast great pricing and helpful
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A. A.
15 Jul 2022
Verified reviewGreat prices and inventory
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A. A.
15 Jul 2022
Verified reviewGood job, well done.
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A. A.
15 Jul 2022
Verified reviewShipped two weeks After the promised delivery date, was not able to use the part for my trip since I had to leave before the part came.
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A. A.
15 Jul 2022
Verified reviewNot much of a review. The package was shipped fairly quick, and arrived in good condition. Will Recommend.
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A. A.
15 Jul 2022
Verified reviewThe quality of the product and ordering process are wonderful. The site says 3 to 5 days but it was almost double that and the items are slightly pricey. Also I would like clear instructions with all their products.
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A. A.
15 Jul 2022
Verified reviewOrder arrived in good condition, however I believe the packaging could have been better and the part numbers could also been complete as not all the parts had full part numbers
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A. A.
15 Jul 2022
Verified reviewI didn't received the order and in the order follow up it's stated as delivered. I've sent a complaint and until now I didn't receive any feedback regarding a solution. I've asked to return my money back an also didn't received any answer.
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A. A.
15 Jul 2022
Verified reviewdelivery was to late!!! More than 20 days than was set up. It was written 2-3 days, I received pacakge after 1 month
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A. A.
15 Jul 2022
Verified reviewFantastic company I have ordered other products from them an they are very professional
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A. A.
15 Jul 2022
Verified reviewcan have better prices
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A. A.
15 Jul 2022
Verified reviewTook a long time to get 4 bolts that I couldn't get anywhere else, from Europe to the UK shouldn't be so bad. But at least I recieved the correct bolts, so I'm happy.
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A. A.
15 Jul 2022
Verified reviewVery professional site ,, highly recommended The Vario cases were top notch, high quality
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A. A.
15 Jul 2022
Verified reviewFast delivery/ great service.
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A. A.
15 Jul 2022
Verified reviewItems were received extremely late and there was no information shared on the additional tax needed to be paid when delivery to the UK.
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A. A.
15 Jul 2022
Verified reviewGreat product delivered on time.
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A. A.
15 Jul 2022
Verified reviewthanks regards
Reviews displayed in chronological order
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