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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
22 Jul 2022
Verified reviewParts are great but took three weeks to arrive, not the best
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A. A.
22 Jul 2022
Verified reviewVery fast delivery, and gloves matching description on the site… very good, and satisfying
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A. A.
22 Jul 2022
Verified reviewEasy, fast delivery with quality product
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A. A.
22 Jul 2022
Verified reviewAll was good ...
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A. A.
21 Jul 2022
Verified reviewperfekt
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A. A.
21 Jul 2022
Verified reviewgood
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A. A.
21 Jul 2022
Verified reviewEverything was ok
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A. A.
21 Jul 2022
Verified reviewEverything from start to finish was flawless, simple.accurate and trouble free, 100!% satisfactory
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A. A.
21 Jul 2022
Verified reviewVery bad experience and never respect the delivery time
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A. A.
21 Jul 2022
Verified reviewGood products - fast delivery
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A. A.
21 Jul 2022
Verified reviewΠολυ αργη επικοινωνια με το τμημα σερβις.
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A. A.
21 Jul 2022
Verified reviewI placed an order for several items which according to the website were all in stock. After several days I was told one item wasn’t in stock. I got the impression that this is a drop ship arrangement and that the seller doesn’t keep stock and simply forwards the order to a BMW warehouse. Shipping also took rather long.
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A. A.
21 Jul 2022
Verified reviewFast delivery, all perfect!
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A. A.
21 Jul 2022
Verified reviewgreat service!
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A. A.
21 Jul 2022
Verified reviewI found the parts I needed and they arrived quickly.
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A. A.
17 Jul 2022
Verified reviewAbsolutely awful.... I ordered a helmet in February didn't arrive until July....don't bother buying anything from here
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A. A.
17 Jul 2022
Verified reviewvery quick , Reliable
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A. A.
17 Jul 2022
Verified reviewEasy to order. Good manageable webside. Quick response. A little long time of delivery.
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A. A.
17 Jul 2022
Verified reviewQuick delivery. Some parts need better preserved.
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A. A.
17 Jul 2022
Verified reviewWebsite easy to use good price and quick delivery
Reviews displayed in chronological order
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