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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
29 Jul 2022
Verified reviewparts arrived in good condition and as described.
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A. A.
29 Jul 2022
Verified reviewDet var ikke tydelig nok for meg at mva og tollavgifter kom i tillegg til prisen. Det tok uventet lang tid før varen kom, 13 dager. Jeg var på ferie da pakken kom og da jeg kom hjem fant jeg ut at Mc-støvlene jeg kjøpte var for i minste laget. Jeg hadde da brukt den spesifikke måletabellen for støvlene. Det gikk noen dager før jeg sendte spørsmål om retur til kontaktsiden. Så gikk det flere dager uten at jeg fikk svar. Etter nok en forespørsel fikk jeg til svar at det kunne jeg ordne på "my acount". Da jeg gikk inn der og trykte på retur-knappen sto det at det var for sent, enda det var en dag igjen før fristen gikk ut. Jeg brukte kontaktsiden igjen for å få hjelp med dette men har ikke fått svar. Det er fire dager siden nå. Så foreløpig sitter jeg med et par kostbare mc-støvler som er for små.
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A. A.
29 Jul 2022
Verified reviewThe bmw.europe-moto.com is a terrific site with an amazing selection of products. This is not first purchase from the site so it was the obvious place to go when I needed panniers for my latest bike - an F900 XR. The products arrived in good time, were well packed and undamaged. bmw.europe-moto.com provide an excellent service and great value.
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A. A.
29 Jul 2022
Verified reviewEverything was perfect!!! Welldone for BMW!!!
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A. A.
28 Jul 2022
Verified reviewGood service and prompt delivery. Product is good (radiator guards for s1000xr) but doesn’t have any installation instructions so had to find some on YouTube.
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A. A.
28 Jul 2022
Verified reviewI am happy for the shopping experience..Will come back if something I would need…
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A. A.
28 Jul 2022
Verified reviewthe charger is great and works as required. The service advertised as postage 3-5 days however in reality was nearer 3 weeks
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A. A.
28 Jul 2022
Verified reviewDemora na entrega
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A. A.
28 Jul 2022
Verified reviewfunctionality in the purchase and speed in the delivery
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A. A.
28 Jul 2022
Verified reviewThe product arrived with missed parts. I tried to buy Akrapovic L pipe till the end of March 2022. Finally I bought this mounting part, but there was missed equipment inside it. I did not satisfied from this web site....
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A. A.
28 Jul 2022
Verified review....
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A. A.
28 Jul 2022
Verified reviewI bought a mounting part for my bike. This parts were not in the box. I really don't understand it. But, customer service sent it as soon as possible.
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A. A.
28 Jul 2022
Verified reviewQuick shipping to JAPAN
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A. A.
27 Jul 2022
Verified reviewBest store in the world
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A. A.
27 Jul 2022
Verified reviewEverything was very easy and delivery was quick
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A. A.
27 Jul 2022
Verified reviewGood
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A. A.
27 Jul 2022
Verified reviewI placed my order from Australia, a few days later I was given an update that my order was in the process of been put together. A few days later I received a tracking number giving me an estimate of arrival date. My item did arrive earlier than estimated. I thought the whole process was very good - very happy. Thank you
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A. A.
27 Jul 2022
Verified reviewAfter 2 days I pay for the order and have no delivery information, I sent a message to the site twice and one email to cancel the order, but it was ignored. The order was sent 8 days after payment, and it was delivered when I had already left home for a motorcycle trip. Bad experience, would not recommend your shop to my friends.
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A. A.
27 Jul 2022
Verified reviewMuito Bom
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A. A.
27 Jul 2022
Verified reviewGood service
Reviews displayed in chronological order
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