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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
7 Oct 2022
Verified reviewSo amazing...really great gloves. Worth the wait..great money for value. Thankyou
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A. A.
7 Oct 2022
Verified reviewExcellent service really fast delivery
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A. A.
7 Oct 2022
Verified reviewI have otdered an aftermarket part (crash bar) for my R 900 RT and received it really quick and it was exactly what I wanted. As my bike hasn’t been in production for a long time and it was made for police there is no enough parts for it in the local market and that is a reason I chosed your respectful company as a provider but sometimes you are also missing parts for that type of BMW. If there is a possibility that you improve that part of market with older or rare models it will be a tight thing and I will appreciate it.
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A. A.
7 Oct 2022
Verified reviewperfect
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A. A.
7 Oct 2022
Verified reviewI like the way they handled The order, very effective and smooth order.
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A. A.
7 Oct 2022
Verified reviewCustomer Service was outstanding and no problem getting to the information I needed to know.
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A. A.
7 Oct 2022
Verified reviewEasy to make purchase. Deliver in time. Good experience.
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A. A.
7 Oct 2022
Verified reviewSuper service very impressed
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A. A.
6 Oct 2022
Verified reviewI found what I wanted easily, and placing the order went smoothly. However, I was notified my order would arrive on 6 September (only just in time for the birthday party!), but it only arrived a week later. It was also very stressful as I was no notified that being in the UK, I would be eligible to pay customs charges. It would have been great to have known this. Responses to queries were relatively prompt, but rather abrupt considering the circumstances. I appreciate this could also be due to language differences.
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A. A.
6 Oct 2022
Verified reviewDear Sir, motorcycle pants I bought on 10/8/2022. I returned them because they were too big, so I'm still waiting for new ones. (Order reference VKUIZRAXM). Motorcycle pants that I bought on your site on 7/3/2022. I never got it. (order reference SQGIWNPQR)
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A. A.
4 Oct 2022
Verified reviewIn general I had no issues with my orders. The order I am rating was a total diasaster. I received a completely different item and I had to go through a very disturbing procedure to return it. I don't have yet any information about the item I originally ordered, plus I had to pay to return the wrong item. Please advise the online chaters to be more polite (they called me lier) and more detailed about the procedures the customr has to follow in order to correct your mistakes.
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A. A.
4 Oct 2022
Verified reviewExcellent service and conunicatuon, many thanks
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A. A.
4 Oct 2022
Verified reviewExcellent service and product purchased is of very good quality and as required
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A. A.
4 Oct 2022
Verified reviewExcellent customer service, fast delivery, no problems.
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A. A.
27 Sept 2022
Verified reviewGood service
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A. A.
27 Sept 2022
Verified reviewNise
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A. A.
27 Sept 2022
Verified reviewbest of the best
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A. A.
27 Sept 2022
Verified reviewVery good
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A. A.
27 Sept 2022
Verified reviewI got my shipment one week after I placed the order which is quite impressive, from France to Lagos, Nigeria.
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A. A.
27 Sept 2022
Verified reviewFound item easily and full details given of product. I have now successfully fitted both panniers to bike with no problems. Thank you.
Reviews displayed in chronological order
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