Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
23 Oct 2022
Verified reviewGreat pair of boots. Build, protection and comfort are what you would expect. I have used them while riding my RnineT, and whilst they still feel a little stiff and I’m getting used to the feel around the clutch, I’m sure they will break in nicely. I’m very happy
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A. A.
23 Oct 2022
Verified reviewExcelent service. Products as advertised and very fast delivery
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A. A.
23 Oct 2022
Verified reviewVery good, article as advertised, great service. I will be making more purchases soon. I recommend it!!
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A. A.
23 Oct 2022
Verified reviewThank you guys for being professional. Everything I ordered it was delivered on time, and more fast than I expected. And of course,quality is as expected. Highly recommend to everyone who is ordering overseas to use you guys!!!
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A. A.
23 Oct 2022
Verified reviewExcellent service
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A. A.
23 Oct 2022
Verified reviewProbably the best site to purchase BMW Motorrad accessories & cloths I highly recommend it
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A. A.
23 Oct 2022
Verified reviewFast, efficient service at a fair price
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A. A.
23 Oct 2022
Verified reviewGreat service, good product.
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A. A.
23 Oct 2022
Verified reviewExcellent
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A. A.
23 Oct 2022
Verified reviewThe reason why I’m giving an average rating was because of the misinformed availability of the item that resulted in me having to pay a significant amount of money due to credit card exchange rates for nothing. I’ve shared my experience with the merchant and requested for a goodwill discount but nothing was done to appease the situation.
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A. A.
23 Oct 2022
Verified reviewGood store, shop here often from bmw parts and clothing
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A. A.
23 Oct 2022
Verified reviewexcellent service would deal with again
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A. A.
23 Oct 2022
Verified reviewVery good jacket. Perfect shipping
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A. A.
22 Oct 2022
Verified reviewVery disapointed!! I ordered it on 14.09.22 ,it is 07.10.22 (i live in Greece) and i dont have my order yet!!
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A. A.
22 Oct 2022
Verified reviewPerfect !!!
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A. A.
17 Oct 2022
Verified reviewI ask for return go change sizes tell now no one contact with me
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A. A.
17 Oct 2022
Verified reviewTeo time purchasing good and very good. Everything on time and as per the order. Very recomendable
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A. A.
17 Oct 2022
Verified reviewI was impressed with the short delivery time coming to the US from Europe.
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A. A.
17 Oct 2022
Verified reviewgood and quick service.....
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A. A.
17 Oct 2022
Verified reviewDidn’t expect to have to pay £120 charges
Reviews displayed in chronological order