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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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A. A.
17 Oct 2022
Verified reviewVery good
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A. A.
17 Oct 2022
Verified reviewFlowless communication. Quick delivery. Constant updating. Highly recommended
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A. A.
17 Oct 2022
Verified reviewShipping was fast and hassle free
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A. A.
17 Oct 2022
Verified reviewvery good and efficient
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A. A.
17 Oct 2022
Verified reviewToo long for delivery, website no fast delivery option
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A. A.
17 Oct 2022
Verified reviewGood orignal products.
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A. A.
17 Oct 2022
Verified reviewThe website have excellent Bmw product
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A. A.
17 Oct 2022
Verified reviewGood website
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A. A.
17 Oct 2022
Verified reviewPerfect service!
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A. A.
17 Oct 2022
Verified reviewExcellent
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A. A.
17 Oct 2022
Verified reviewAll arrived quickly, intact and worked fine.
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A. A.
17 Oct 2022
Verified reviewFriendly, cooperative, quick, good prices... Strongly suggest. Will work with them for sure.
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A. A.
17 Oct 2022
Verified reviewFast delivery.
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A. A.
17 Oct 2022
Verified reviewWhat a nightmare is was to buy 2 vairo panniers one arrived damaged took 2 weeks to get a reply sent out another lid which was wrong and why should I have to replace a lid emailed again took weeks to reply so I contacted PayPal to raise a refund guess what got a reply they sent out a new one no compensation or anything will not use or recommend
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A. A.
17 Oct 2022
Verified reviewDelivery was what had been ordered and it arrived in reasonable time.
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A. A.
17 Oct 2022
Verified reviewAlways delighting to receive bmw quality accessories. Thank you for fast shipping and ease of service.
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A. A.
17 Oct 2022
Verified reviewOEM product just as described.
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A. A.
16 Oct 2022
Verified review....
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A. A.
16 Oct 2022
Verified reviewExcellent prices. Very good communication.
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A. A.
16 Oct 2022
Verified reviewFast delivery, excellent customer feedback and almost everything is on stock.
Reviews displayed in chronological order
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