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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Wioletta W.
6 Mar 2026
Verified reviewpolecam, w miarę szybka wysyłka. Spodnie w bardzo dobrej cenie
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Nils W.
6 Mar 2026
Verified reviewGood service..
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Erko P.
6 Mar 2026
Verified reviewThe delivery time for the order was unrealistically long. I received the items a month after placing the order. When I asked for compensation, they offered me a credit of €15 towards a new purchase, which is ridiculous.
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Stelian R.
6 Mar 2026
Verified reviewHello, I ordered a helmet size 60-61! It turned out to be small! Then I returned it and received a voucher for the price! So far so good. Ordering the new size (62-63 !!!) the price of the helmet was much higher!!! On top of that, they sent me SIZE 61-62!!! Shipping to Bulgaria is 18 euros, and back, if I have to return it is over 40 euros!!! So far, just because I returned a helmet once, bought it at a more expensive price and paid shipping twice, I am back by more than 150 euros!!! Now, due to your mistake in sending me the wrong size, if I have to return it to send me what I ordered, I will lose over 60 euros for an already expensive helmet!!! Please, for some kind of refund of part of the amount or some kind of credit note from you in the amount of about 90 euros in the form of a discount so that we can complete this order and not deal with this issue anymore! I think my request is reasonable!!! I will await your response. Thank you
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María jose V.
5 Mar 2026
Verified reviewMuy mal todo. El pedido no llegó a tiempo, tardo muchísimo. Me enviaron una talla que yo no había pedido. Nada recomendable. Pongo una estrella porque no puedo dejarlo en blanco
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Maitham A.
5 Mar 2026
Verified reviewExcellent and received parts on time
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Erwin F.
5 Mar 2026
Verified reviewI want to thank Europe Moto Team for the care and fast delivery. Within 2 weeks from the South of France towards the North of Belgium. I will order some other stuff in the nearby future.
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Christian H.
5 Mar 2026
Verified reviewThe order processing is very slow compared to other on-line shops that sell motorcycle equipment!!! It takes almost 2 weeks from order placement to shipment and then another 3 days for the shipment to arrive. That seems extremely inefficient considering the fact that the process only involves a shipment of products from France to Switzerland. I am bit shocked to see how inefficient the whole process is.
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Ibrahim A.
5 Mar 2026
Verified reviewHigh service but prefer to have faster processing
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Lee P.
5 Mar 2026
Verified reviewPoor delivery service really disappointed
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Stelios D.
5 Mar 2026
Verified reviewI am very satisfied about the product and the company. Very quickly responding to my order . For sure i recommend and order again soon .
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H. D.
5 Mar 2026
Verified reviewNice helmet, very light and compact than I expected.
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Fabio P.
5 Mar 2026
Verified reviewThe site is easy to find parts. Parts are not cheap, but original. Shipping times definitely to be improved
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Olufemi O.
5 Mar 2026
Verified reviewDelayed shipping of items. I have not received the product at the time of this review.
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Reymond A.
5 Mar 2026
Verified reviewDelivery was quite fast 2 weeks I'm from the Philippines.
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Khalaf A.
5 Mar 2026
Verified reviewPoor communication, and very poor shipping..... Before providing services make sure of communication, several representative emailing me and don't know each other.
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Mindaugas P.
5 Mar 2026
Verified reviewI rate this company very highly. All questions were answered, any problems that arose were resolved quickly. I recommend it to others.
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Julien M.
5 Mar 2026
Verified reviewThanks for the fast shipping
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Akira N.
5 Mar 2026
Verified reviewJe ne l'ai pas encore reçu, je ne peux donc pas l'évaluer. Demander une intervention rapide du transporteur
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Walter A.
5 Mar 2026
Verified reviewI already received the good, nice to order
Reviews displayed in chronological order
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