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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Niko S.
5 Mar 2026
Verified reviewA bit disappointed, mainly return policy can be improved. Address issue. There is no number to the address which is being questioned by the post.
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Alan R.
5 Mar 2026
Verified reviewThe product seemed to be a very good price attached first and said 'no tax' on the ad page. The page was in English and GBP, so I thought the item would be UK stock. This was not the case and there was no warning of import duty for UK buyers. The postage was displayed as about £7 until checkout and then changed to £20. I was charged £50 import duty plus a £5 admin charge by the UK courier so the all up price ended up much higher than expected. I contacted the vendor to say duty charges for UK buyers should be clearly labelled on the UK pages and they just said 'we understand. Have a wonderful day'. Not the best response. Item was also shipped quite late, with no communication from them until queried. The seat for my F900XR is perfect though. Buyer beware if in UK. I never buy from European suppliers, so I was a bit green.
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Zoltán S.
5 Mar 2026
Verified reviewSzuper
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Peter S.
5 Mar 2026
Verified reviewmaxi satisfaction
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Damir V.
5 Mar 2026
Verified reviewAfter I found products, order and payment is strait thru process. Paypal is great and secure way that site has, thumbs up! Delivery company took longer than i expected, from France to Croatia twelve days OMG would like that you have DHL included.
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Dino S.
5 Mar 2026
Verified reviewI still haven't recieved my package 8 days after ordering, and I don't know where it is because tracking isn't working. It's shamefull at least since I paid for the shipment. I could've walked from Croatia and come back with shirts in eight days. I'm never ordering again from this site.
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Oj?rs K.
5 Mar 2026
Verified reviewGood
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Georgios L.
5 Mar 2026
Verified reviewVery satisfied with whole delivery process and quality of items
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Radon ?.
5 Mar 2026
Verified reviewVery good, great service. I would recommend.
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Mariken S.
5 Mar 2026
Verified review----
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Mohamad J.
5 Mar 2026
Verified reviewBefore purchase it was indicated that order will be delivered in 6 days. But now passes 3 weeks and item has not been shipped out.
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Andrej G.
5 Mar 2026
Verified reviewsehr gut...
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Rhyan P.
5 Mar 2026
Verified reviewHighly recommended
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Branislav T.
5 Mar 2026
Verified reviewAlmost no communication, long delivery date, but whole process ok.
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Patrick Z.
5 Mar 2026
Verified reviewDelivery time (2 weeks) much to long.
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Jivomir P.
5 Mar 2026
Verified reviewI've made my order thinking this was the original BMW site. I waited about a week for the shipment to start. During that time I received 2 mails, apologizing for the delay. At the end I received my order - well packed, original, as described. Everything was perfect.
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Min-Sheng H.
5 Mar 2026
Verified reviewGood response and good product
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Nuno S.
5 Mar 2026
Verified reviewEverything perfect!
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S. L.
5 Mar 2026
Verified reviewI hope accelerate the shipping
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Liese N.
5 Mar 2026
Verified reviewDescription says green although the t shirt is actually blue which was mildly disappointing although over all the quality is good.
Reviews displayed in chronological order
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