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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Ivana ?.
8 Mar 2026
Verified reviewSlow delivery with 3 days delay
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Boris J.
8 Mar 2026
Verified reviewI’m satisfied with the communication, professionalizam and your relationsip with me as a customer. I enjoyed everything that I bought so far and I’m looking forward my next buy.
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Jim M.
8 Mar 2026
Verified reviewNice smooth transaction. Received quickly and in good condition.
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Simon G.
8 Mar 2026
Verified reviewThe only downside was it took quite a few weeks to receive the jacket
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Jesper H.
8 Mar 2026
Verified reviewGood prices fast delivery.
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Drago V.
8 Mar 2026
Verified reviewVery good
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Tibor F.
8 Mar 2026
Verified review-----
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Chris B.
7 Mar 2026
Verified reviewGoods damaged on arrival. Been trying to get a response from the bmw after sales team for 5 days...still no reply (email, phone call) and they have no contact phone number (all communications through email)
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Marsel C.
7 Mar 2026
Verified reviewAlways i buy my service here for my F850GSA Now i order the front cross spocked wheel and its very good the delivery service not as well but the product was fine thank you wish you all the best !!
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Ivan J.
7 Mar 2026
Verified reviewVery serious store. Everything i nedeed for my Gs , they had at warehouse. Everything shipped within one day. Thank You very much for everything.
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Mark B.
7 Mar 2026
Verified reviewSo far I have not received the helmet or jacket yet! And they charged my credit card. Every time I inquire they tell me the same thing "I have asked our logistic team to double check your shipment as there is no update on the tracking so far" Terrible!
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Peter L.
7 Mar 2026
Verified reviewTrustworty retailer.
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Alain C.
7 Mar 2026
Verified reviewPerfect for r1300rt
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M. A.
7 Mar 2026
Verified reviewslow process time
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Robert B.
7 Mar 2026
Verified reviewthank you very much BMW Motorrad
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S. L.
7 Mar 2026
Verified reviewGood
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Gordan F.
6 Mar 2026
Verified reviewExcellent gloves for all weather use.
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S. N.
6 Mar 2026
Verified reviewI purchased a screen for my r1300r. When it arrived, there was no way of fitting it to the bike. I contacted the seller by email and on their chat bot to ask if there was a separate fitting kit, not listed on their website. I received no response.
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Roger Y.
6 Mar 2026
Verified reviewGreat experience.kept informed on the parcel.
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Renars B.
6 Mar 2026
Verified reviewVery good fit, excellent ventilation, easy to remove and clean cushions. Happy with this choice.
Reviews displayed in chronological order
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