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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Geert S.
20 Mar 2026
Verified reviewMooie producten, correct verstuurd.
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Ahmed A.
20 Mar 2026
Verified reviewI'm trying to contact you to return my shoes, but I'm not getting a response. I think this is a shame for such a large company where you actually spend so much money.
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Vladimir I.
20 Mar 2026
Verified reviewThank you, I recommend it to everyone.
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Rafael R.
20 Mar 2026
Verified reviewAll super easy. If it wasn’t for the excessive tariff and shipping cost I would probably buy other items.
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Antonios F.
20 Mar 2026
Verified reviewExcellent service.
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M. B.
20 Mar 2026
Verified reviewwould order again
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Miguel S.
20 Mar 2026
Verified reviewThe product fine but the delivery time to Spain horrible.
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Antonio S.
18 Mar 2026
Verified reviewJako lijepo i kvalitetno
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S. K.
18 Mar 2026
Verified revieweverything ok
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Gejza P.
18 Mar 2026
Verified reviewI can only rate positively. The e-shop Easy to une, the shipping time is OK. Also I satisfied with post sale service. I´ll keep buying stuff from them 👍
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Jerker F.
18 Mar 2026
Verified reviewPerfekt!, väldigt hög kvalitet, samma tillverkare som originalet, minskar höjden med 2-3 cm, leveranstiden är två veckor
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Alen B.
18 Mar 2026
Verified reviewGood prices, fast delivery.
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Chris C.
18 Mar 2026
Verified reviewGreat service
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John C.
18 Mar 2026
Verified reviewVery poor, took a long time to come, then it was not the right item. Sent it back (£50) only for it to come back to me! Now they are not responding. Very frustrating and will not be dealing with this company again.
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Pawel P.
18 Mar 2026
Verified reviewThe delivery was not fast but acceptable but the invoice do not included EU-VAT no. of seller. I cannot account for this purchase in my business.
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Isidoros S.
12 Mar 2026
Verified reviewGreat product
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David S.
12 Mar 2026
Verified reviewSpeedy and efficient service and delivery ! I would recommend this company to everyone!
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Gunnar G.
12 Mar 2026
Verified reviewPerfect service! Premium product
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Johan V.
12 Mar 2026
Verified reviewGreat product, swift delivery with tracking
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Amanda L.
12 Mar 2026
Verified reviewHorrendous customer service. I was charged import duty for my goods before I could receive them. Sizes too small and when I tried to return them from uk to France they returned to sender. I now have a suit I cannot wear. Waste of time and also over £500 down. Avoid at all costs.
Reviews displayed in chronological order
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