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Review Summary
Bmw.europe-moto is described as a company where ordering feels straightforward, with helpful staff, fast delivery, and good value for money. A few customers mention that the order process can become confusing because of different packages and options, and one review points to misleading product descriptions.
Delivery
"I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I…"
I cant say I'm impressed with the service provided. I had spent a week emailing to get an update on my order, to then be told that it was delayed. I had stated that I no longer wanted the item and to cancel it and i wanted a full refund - this request was ignored on multiple occasions. I then get an update that it was still being sent. I asked them not to send it (again) and this request was still ignored. I was ignored to a point I had asked my bank to dispute the item. I then received the item and was told to return it... this was not simple as nowhere close to me actually sends these returns. I have now sent the item back after this has been ongoing for months. I would not recommend you use this service unless you wish for poor customer service, being ignored and then having your bank deal with it! I wish I could give 0 stars!!
"So far, everything I’ve ordered from their website has met my expectations. Everything arrived on time, without any issues."
"Reliable and quick service."
Digital experience
"Quick service / delivery. Tech drawings on site are fantastic for finding Parts."
"Easy to use and great shipping to the USA. Thank you, will be coming back again."
"Excelente calidad y comodidad, el servicio de la página es muy rápido, gracias, saludos."
Team expertise
"Professional 👍"
"Very professional and good value for money!!"
"Top Service and Top prices. Recomended!"
Responsiveness
"Prompt, cheerful, helpful staff and made to feel like a valued customer. Top rate"
"Quick deliveri"
"Correct, informativ, gyors."
Friendliness & courtesy
"Excellent service and great customer service."
"Services was very good and helpful"
"Great service , Thanks so much"
Choice
"nice prices, great stuff, large options, but definitely be sure of what you buy because returns are quite expensive"
"Great choice, good prices"
"The Best choice every make!"
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Oliver N.
12 Mar 2026
Verified reviewAvoid this shop. Order lost since Feb 4th, they refuse to refund and keep delaying. Total lack of professional responsibility for a €600 order."
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Alan T.
12 Mar 2026
Verified reviewFulfilment was a bit slow perhaps due to stock supply but item received in about 3 weeks. I also sent an email to enquire and received a prompt response. Thank you for your good service and keep it up.
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Tamara M.
10 Mar 2026
Verified reviewVeio como o descrito
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Maurizio salvatore R.
10 Mar 2026
Verified reviewTutto ok
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Zsolt É.
10 Mar 2026
Verified reviewEverything was fine. Good size, good quality. Shipping a bit slow.
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Alojz K.
10 Mar 2026
Verified reviewIt is long time to recive the purchased items. The timeline on the site 3-5 working days is verry missleading.
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T. S.
10 Mar 2026
Verified reviewMy order didn't arrive in 3 weeks and was returned. It's been a week since the return, but I haven't received a refund.
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Peter G.
10 Mar 2026
Verified reviewVery good service, there is nothing to be criticized for.
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Kostas P.
10 Mar 2026
Verified reviewAll is very very good
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Andrew W.
10 Mar 2026
Verified reviewUnfortunately I had to return the pedal as it took to long to receive.Never used it has to return it, that was on the 16th its now the 23rd and still no refund
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Francisco V.
9 Mar 2026
Verified reviewRápido tofo
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Fjodor S.
9 Mar 2026
Verified reviewOverall, this is a good store with a very large selection. Everything is focused on BMW motorcycles. All the parts I ordered were original BMW parts, so there are no complaints about quality at all — that part is excellent. Prices are also quite reasonable. Yes, you might be able to find some items cheaper elsewhere, but what makes this shop convenient is that everything is in one place. You can buy motorcycle parts and even riding gear in the same store, which makes it very universal and saves time searching across different websites. However, there is one big downside — shipping. Delivery is very slow, and what’s worse, there are no estimated delivery times provided at all. You basically have no idea when your order will arrive, which makes you nervous as a customer. I was prepared for a long delivery (I had read reviews beforehand — there were both bad and good ones), but I still didn’t expect it to be this long. I assume they don’t have their own warehouse and order parts from somewhere else first, then ship to customers — but that’s just a guess. From a customer perspective, it would really help if they at least provided approximate delivery dates. So my summary: ✔ Huge assortment ✔ Original BMW parts ✔ Decent prices ✔ Very convenient “all-in-one” store (parts gear) ✖ Extremely slow delivery ✖ No delivery time estimates In short: the store itself is great, but they definitely need to improve their shipping process. If you’re not in a hurry and are ready to wait, you can order — just be prepared for a long delivery.
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Dmitry V.
9 Mar 2026
Verified reviewWide selection of goods, reliable and useful order procedure
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Jos V.
9 Mar 2026
Verified reviewI bought 2 BMW suitcases and the lock on one of the suitcases was missing. I already sent an email 3 times but no response. A really crappy company.
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Alfredo B.
9 Mar 2026
Verified reviewexcellent product
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Cathal C.
9 Mar 2026
Verified reviewThe product arrived damaged, sent back have nave not heard anything since. Response times very slow. Ordered in December still waiting (22 Feb now)
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Batur S.
9 Mar 2026
Verified reviewWell packed and full delivery
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Søren H.
9 Mar 2026
Verified reviewExtraordinary long time until parts were ready to be shipped. Expect 2 weeks until you have the parts in your hand.
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Omar A.
9 Mar 2026
Verified reviewVery helpful and quick respond
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Bent J.
9 Mar 2026
Verified reviewOkodoki
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