What do Internet users think about aubade.com ?

Aubade is praised for an easy, smooth shopping experience and quick ordering, with a website that customers describe as well laid out and simple to use. Many reviews also mention beautiful lingerie, good fit, and a service that feels efficient from purchase to delivery. Customers repeatedly highlight fast shipping, quick delivery, and helpful customer service, including a swift refund when one item arrived with a flaw. The brand is also noted for its good photos, sizing information, and a wide choice of products. Aubade gathers overwhelmingly positive reviews with 1244 reviews published in total and an average rating of 4.7 stars.

What is aubade.com's address ?

10 rue du Colonel Driant 75001 Paris

Reviews for Aubade.com

Total: 1 244 reviews since 17/02/2019

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4.7

Based on 339 reviews from the last 12 months

5

84%
4

7%
3

4%
2

2%
1

4%

1 ★

2 ★

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5 ★

Review Summary

Aubade is praised for an easy, smooth shopping experience and quick ordering, with a website that customers describe as well laid out and simple to use. Many reviews also mention beautiful lingerie, good fit, and a service that feels efficient from purchase to delivery.

This summary is AI-Generated

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Helpful?

Delivery

152 reviews mention delivery, with 89% positive feedback.

"Very fast shipping - thank you"

"Amazingly great product line. Ease of shopping &amp; express delivery."

"Nice stuff and good quality. Very elegant. I feel very good. Well packed and quick delivery."

Digital experience

80 reviews mention the digital experience, with 88% positive feedback.

"The navigation on site was easy and straight forward."

"I totally love Aubade the site is easy to use , there is a wide selection , delivery is always quick"

"It is all very nice and friendly website. It is easy in use and very clear. Clear overview of whether your size is available."

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A. A.
29 Feb 2024
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Collected and verified by Verified Reviews
Beautiful lingerie which I love as it's so comfortable to wear and also very stylish
Experience from: 25 Jan 2024
A. A.
29 Feb 2024
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Collected and verified by Verified Reviews
excellent quality and perfect fit
Experience from: 25 Jan 2024
A. A.
29 Feb 2024
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Beautiful underwear that fits and washes well. Have worn Aubade for many years and never disappointed. Prompt deliveries too. My only criticism is that your cost to me of £9 return for one item was a little steep - £5/6 would be fair.
Experience from: 25 Jan 2024
A. A.
29 Feb 2024
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Really happy with the products ordered . Great quality and fit. Look luxurious.
Experience from: 26 Jan 2024
A. A.
29 Feb 2024
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I love this brand. Very good service. In case of change or returns- both possible.
Experience from: 21 Jan 2024
A. A.
29 Feb 2024
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everything was ok
Experience from: 18 Jan 2024
A. A.
29 Feb 2024
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perfect service
Experience from: 20 Jan 2024
A. A.
29 Feb 2024
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Fast delivery
Experience from: 17 Jan 2024
A. A.
29 Feb 2024
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I love the brand, the quality, the designs and the consistency of the fit. Huge fan, shame it has to come all the way from France! Otherwise I'd probably order more regularly.
Experience from: 22 Jan 2024
A. A.
29 Feb 2024
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Good
Experience from: 18 Jan 2024
A. A.
29 Feb 2024
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I returned the bra I ordered, since it offered very little support. Unfortunately, return costs are way too high for UK customers, so I'm not sure I'll buy from the website again.
Experience from: 20 Jan 2024
A. A.
29 Feb 2024
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Quick delivery and gorgeous items, especially pleased they were offered at sale prices too !
Experience from: 10 Jan 2024
A. A.
29 Feb 2024
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Ever since I have discovered aubade I never want anything else. Finally a brand that has my size without being dull. I just love the style and the fitting. Keep up the good work!
Experience from: 25 Jan 2024
A. A.
29 Feb 2024
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Beautiful lingerie, very pleased thank you!
Experience from: 17 Jan 2024
A. A.
29 Feb 2024
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Website good and easy to make an order. Product good and was a good size as advertised. When customer support was required the contact was prompt and good. However, delivery was poor. Emails and website says delivery is 3-5 days, it took more than a week to dispatch and over two weeks to arrive from order, meaning the product did not arrive on time for the occasion required. disappointing.
Experience from: 16 Jan 2024
A. A.
29 Feb 2024
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Outstanding products - I will be a returning customer.
Experience from: 24 Jan 2024
A. A.
29 Feb 2024
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I have bought many wonderful items from Aubade over several years & always given 5. However, on this occasion my parcel was lost in transit. A month has now passed and I am still awaiting a refund. Valued customer care non-existent. No offer of a replacement, and no suggestion of a refund until chronopost had taken 2 weeks to admit the loss. I am sadly very surprised at the poor level of customer care shown by such a quality brand which I adore and have spent thousands of £s with. Hope this was an isolated incident !
Experience from: 15 Jan 2024
Reply from Aubade.com

Dear Customer, We acknowledge receipt of your review and thank you for taking the time to write to us. Your satisfaction is at the heart of our concerns and we regret that your experience did not align with your expectations. A member of our Customer Care team will contact you shortly. We wish you a pleasant day. Sincerely, The Aubade Paris team

Reply from A. A.

Thank you for replying. Nothing has ever gone wrong before, and I would be surprised if it happened again.

Reply from Aubade.com

Dear Customer, Thank you very much for your reply. We deeply apologise for the inconvenience caused and hope to see you again soon. Kindest regards, The Aubade Paris team

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A. A.
29 Feb 2024
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Great service. Had a return (because of size). Refund immediately. New product arrived UK very quickly. And it’s stunning.
Experience from: 16 Jan 2024
A. A.
14 Feb 2024
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Great product as always. . .
Experience from: 14 Jan 2024
A. A.
13 Feb 2024
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Lovely product, lovely quality! Fast delivery, packaged very nicely. Only thing missing, a good return policy. At the moment I have send some items back, no answer, no confirmation, nothing. So I wait a bit more and then will start complaining.
Experience from: 12 Jan 2024